Customer Ratings & Reviews
- Model:
- XPS9510-7982SLV-PUS
- SKU:
- 6468145
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the display, design, gaming capabilities, performance, keyboard, powerful build, speakers, and price of the XPS 15.6" FHD+ Laptop. They particularly appreciate the beautiful high-resolution display, sleek design, smooth gaming experience, responsive keyboard, and powerful performance. However, some customers have concerns about the battery life, overheating issues, limited ports, poor webcam quality, and fan noise.
This summary was generated by AI based on customer reviews.
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good laptop. Easy to operate. Using it for work.
I would recommend this to a friend- Cons mentioned:Overheating
Freezes all the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this laptop about 2 weeks ago and I am not happy with this purchase. It keeps freezing on me. I brought this laptop to work on photo edits and projects and it is constantly freezing. Worst purchase I have ever made.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Meli,
Thank you for taking the time to leave a review and for your feedback. We are sorry to hear that you are experiencing freezing issues with your Dell XPS 15 Laptop. It's important for us to hear about inconsistencies in our products for consideration for future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We look forward to making this right for you!
Best,
Mark@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Terrible Salesmanship
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. They sell these things without fixing them. I bought two of these and both had major issues and i had to return them. One thing i learned is when something is on sale from thesr big companies there is a reason and it aint in the customers interest.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Pavel,
We thank you for taking the time to leave us a review. We value your feedback and are always looking for ways to improve our products. We are sorry for the problems you have come across with your Dell XPS 9510 laptop and ultimately decided to return this system. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions or have concerns about Dell product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896