Customer Ratings & Reviews

One month before my warranty expired, laptop had problem of booting into Windows system. After 2 times of repair, the laptop completely lose response-black screen no matter what I do. And they close my issue ticket and don't reply until I extend my warranty. What a smart way to earn money! BTW, the Dell technicians were very rude and ironic when I first contacted them.

I watched all the YouTube videos, read all the reviews, did all the research and what I saw was that this Dell XPS 2-in-1 was the way to go. Boy, was I disappointed. Do not buy this product. Do some probing into the discussion forums and you will find that it is plagued by really big issues- the touchscreen doesn't work, the trackpad is useless, and it is impossible to get open without using fingernails. I know that last one sounds like a strange complaint, but it is beyond frustrating to have to pick the computer up and pry it open every single time. The biggest complaints by far are trackpad and touchscreen performance. I bought mine refurbished, excellent condition. It looked great and was in all the original packaging, but the touchscreen did not work right out of the box. It's like Best Buy didn't even look at it before boxing it back up. After hours of updating drivers, rebooting, customer support, and forum scanning I was fed up. All this was made even more difficult by the lack of trackpad response. The cursor jumps all across the screen, freezes seemingly at random, and constantly thinks I am trying to zoom in and out. These are not unique issues- they seem to pop up extremely often for others out there and it is clearly a massive flaw in the product. Spend your money elsewhere, Dell has lost a customer permanently and you should not have to waste your time trying to fix a $1200 laptop.

I bought this with high anticipation based on critics reviews that it is the best thing to come along since Mac Book. I did this even though my previous experiences with Dell laptops and desktops through 15 years of use through my company were spotty. Sometimes the machines were solid and sometimes they required service immediately. I'll let others get into the pros and cons of the various features of the XPS 13, It is a beautiful machine, but in my individual experience behind the lipstick is a pig. Set up went smoothly, but I was disappointed with how slow it was. My current laptop is a Lenovo ThinkPad W530, a stellar performer, but bulky and long in the tooth at 5 years old. In a side-by-side comparison, the W530 was faster to my shock! It booted faster and it executed commands faster. After a few of days I started noticing random reboots and shutdowns.To make an already too long story short, turns out the machine was getting so hot it was shutting itself down due to thermal overload. A review of the bios event log confirmed this. Finally, after only 8 days, the machine fried itself and now upon starting, I get a single beep and the dreaded "no bootable drive found". Back to the store. Buyer Beware!

I love the crispness of the screen, but BIOS updates about a year ago initiated battery drain. Computer doesn't hold charge when on "sleep" setting. Long-life battery lasted only first few months, then started draining quickly.

I’m pretty angry right now. When I first got the computer, after I finishing all the set up, the computer just keep restarting. I thought it might be my bad luck to get a not qualified computer. So I took it to the store for a exchange. But after I got another one after exchange, I can’t even finish the set up and I can’t even open the computer. This one is so bad!!!!

If you depend on your laptop for work then do not buy this one or any Dell. The WIFI constantly drops and now it just shuts down randomly. I have lost data that I have been working on. I have contact Dell and they still can't fix it. Save yourself the headaches and pick another brand.