Customer Ratings & Reviews

Very good and reliable computer, very fast when running Microsoft Office Suite.

So far pretty good, it has rebooted about 4 times I’ve had it for less than 30 days

great form factor, easy to use, camera isn't great

Great Spec, not too expensive price. Unique design. I love it

Best Delle so far and I love it and wold recommend

Nice product and was delivered when promised. I would recommend Dell products found at Best Buy.

I purchased this very expensive laptop, just six months ago, and it’s been nothing short of a nightmare. After only 45 days, the battery failed. A technician came to replace it but couldn't even get the computer to boot afterward. He assured me someone from support would call to follow up—unsurprisingly, no one ever did. What followed was an exhausting and frustrating ordeal. I had to initiate all contact myself, and I ended up making 10–12 calls, spending over 30 hours dealing with an unhelpful and difficult overseas support team. It took all of that effort just to get the laptop working again. Then, only a few months later, the hard drive failed. I’m still in the middle of trying to resolve that issue. For the price I paid, this has been one of the most unreliable products I’ve ever owned. But more than the product itself, it’s the completely ineffective and painful support process that makes this experience so much worse. Save yourself the stress. I cannot recommend this laptop—or this company—at all.

Good laptop does what it needs to do, I like the touchscreen feature

Loved it, excellent combination of configuration for media

Love the performance, love the design Wr also had an exellent customer service.

Working in good condition with all premium features.

Works good much like it does indeed do computer things

Great!! It works smoothly and it is high quality!!

Excellent Laptop. Stylish looks, and great offer from BB.

Had lots of issues connecting to an external monitor. Screen is great, but a little dim. Slow performance, as well, and loud fan noise. Maybe I got a bad one?

Absolutely fantastic machine, even better than the previosu XPS (7390).

The keyboard is horrible and the touch pad is even worse. I would have returned it if I had known it was this annoying. Looks great and even feels nice but works horribly. Touch screen is pretty useless and creates buggy interactions on most websites. Battery life wasn't impressive. Maybe four hours of low intensity stuff. Wasn't any faster than my four year old Asus laptop it replaced. The display must be pristine or you will get touch screen glitches. The lit keyboard is always off and it tends to go to sleep super fast to save the battery which is really annoying. The absolute worst thing about it is the touch pad. I can only use this laptop with a wireless trackball attached, otherwise I'd throw it out the window if I had to use the trackpad which was designed to look nice so there is no delineation between track pad and no track pad so you can't drag things conventionally. Almost useless.

KEY SPECS Qualcomm Snapdragon Processor 12C / 12T 16GB DDR5 RAM 512GB NVMe Drive OLED 2880 x 1800 Panel with HDR PORTS 2 x USB-C (40GB/s supports DP and PD) INTRODUCTION The Dell XPS CoPilot+ 9345 ushers in a new era of laptops for Dell. This is the first generation of laptops incorporating the Snapdragon X Elite processor with a built-in Neural Processing Unit for AI assistance and an ARM based operating system. Everything is going AI now. That is the buzzword of the year. The Snapdragon X Elite processor in this XPS is unique in that it can perform basic AI tasks “on chip” without the need of a constant internet connection to send and retrieve data from. This “on chip” approach also frees the main CPU from dedicating computing resources for AI related functions. USE This XPS CoPilot+ PC is fundamentally different than the status quo x86 / x64 operating environment we have known for the better part of 3 decades now (I say 3, as I consider Windows 95 the first real user-friendly OS on the x86/x64 environment). It can be confusing deciding between a “normal” computer and an ARM based product. A “normal” computer is what we have all been using for decades. An Intel or AMD chip with Windows x86 operating system. An app store, Windows Update, and easy to find drivers via the manufacturers’ websites or Windows Update. ARM based computers are not like that. The easiest way to describe them are like cellphones on steroids. The ARM based operating system looks like normal Windows for the most part but has a bunch of stuff happening in the background to make Windows work. Some apps, like most Microsoft apps, work natively on the ARM OS. Other apps must work through an emulator to bridge the app to the ARM OS. This should not be a major concern for the most part, as it is mostly transparent in the background with no user issues to speak of. But it can be an issue because some apps just don’t work quite right with the emulators. Honestly, it has been hit or miss. Some Windows apps perform flawlessly on the ARM OS, others don’t. I’ve averaging about a 75% success rate with apps. Most of my common apps work without issue, but there are some I’ve been forced to find alternatives for. Same can be said for driver updates. ARM / Snapdragon based computers don’t get driver updates like you would get off a normal x86 computer. You can’t just go to a vendor’s website or Windows Update to do a driver search and expect to find the latest driver. Most don’t exist. Most are geared natively to Mac and/or Windows and trying to install one of those drivers will not work with these Snapdragon-based ARM computers. Instead, the computer receives a driver update package. Almost identical to your Android phone when a carrier issues an update. This package is unique to the computer and is not something you can pick and choose from. Think of it like when your normal x86 computer gets a bios update. The process looks and feels nearly identical. I find this good and bad. Being a techie, it is bad. A user can’t just go out to the interwebs and get an updated driver for something that doesn’t work. The user must wait for a system update to fix an issue. Sometimes this happens quickly, sometimes it doesn’t. When I first got this laptop, if would not connect to my TP-Link Deco router. I went several days hot-spotting off my phone for internet connectivity. Why? Because I couldn’t go out to the Wi-Fi card manufacturer and get an ARM based driver, they don’t exist. However, after two or three days, Dell released a system update to the laptop, and it cured the issues with the Wi-Fi. Had I had a “normal” computer, I could have fixed it in minutes. DISPLAY The XPS 9345 display is gorgeous. The 3k (2880 x 1800) display is crisp, colorful, and just awesome to look at. Color reproduction appears very accurate, and the blacks are so crisp and inky. The added pixel count of 3k resolution on a small 13” display makes the pixels nearly imperceptible. The small screen is packed with a bunch of detail. It looks amazing. CPU This is what sets the XPS CoPilot+ 9345 apart from its brethren. The Snapdragon X Elite is a 12-core processor with an ARM-based architecture. It is different than traditional Intel and AMD chips. Between 12 cores and the very efficient ARM architecture, the Snapdragon processor is fast. As fast or faster than the latest Intel i7 based laptops it competes against. In fact, I find the Snapdragon processor feels superior to its Intel and AMD based competitors in terms of responsiveness. Even with heavy multi-tasking the Snapdragon hasn’t felt overburdened like my x86 laptops tend to do. The whole ARM based environment feels more efficient under intense workloads. BATTERY LIFE This is one area that I absolute must touch on. The XPS 13 is the longest lasting laptop I have used to date. This is the one area where an ARM based laptops excel. The Snapdragon gives the user the power and performance of a high-end x86 based computer with the efficiency of a tablet. This is the first computer I’ve ever used that gives me all the computing power I need of a full-sized laptop without any performance penalties for battery saving. It is really that amazing. The biggest power draw of most laptop is the display. Even at full resolution and 50% brightness, the laptop returns a good 9 – 10hrs of life, sometimes more. While I have other laptops or 2-in-1’s that can do this too, it is not without a significant performance penalty or viewing penalty. The XPS allows me to run the processor at optimum speed, the screen at excellent brightness levels and still returns all day battery life. Again, this the FIRST laptop I’ve ever used that has returned these results. It is amazing. NEGATIVES Upgradability. I said this in another review, but 2024 is the beginning of the end of upgradeable laptops. This XPS is no exception. Aside from the SSD, the laptop is not upgradeable. ARM. I see the ARM architecture as a like it or hate it affair. It is a decision left up to the end user. There are pros and cons to the OS. While it is very power efficient, it is also not (for the lack of a better word) user-friendly. By that, I mean for those of us that are not afraid to go in tweak drivers and make changes, this is not for the tinkerers. But, for those that don’t want to worry about that stuff and just want a turn it on and forget it experience, this is your machine. FINAL THOUGHTS Users buying a new laptop to experience the greatness that is AI will be disappointed. There just isn’t a ton of features available currently. My biggest use of AI to date has been in CoCreator in Paint. It has helped turn my ideas and renderings into something that looks legitimate and not like a 2nd grader did it. The XPS CoPilot+ is an undeniably great option for those that need all day battery life. I easily got more than a full workday out of it, with power to spare. Most importantly, no matter how hard I have tried to cripple it, the laptop maintained its composure and most importantly, did so nearly silently. I said it before in this review. I have never had a laptop that has provided me with this much performance for this amount of time without some type of penalty attached. The XPS has exceeded my expectations in nearly every important aspect of my testing. The battery life is OUTSTANDING. The screen is gorgeous. The performance from the new Snapdragon processor is VERY impressive. While I’m not completely sold on the ARM architecture, it is growing on me. There still is some work to do. Some of my favorite apps don’t work on the XPS and when I do have issue like I had with my TP-Link router, I can’t just go in and fix it myself. I must wait until Dell fixes it. Unfortunately, that could take some time. However, as of now, the pros are outweighing the cons. I’ll admit that I’m a die hard x86 person, but the ARM OS is growing on me, and I can see the appeal for most people. The processing power of the Snapdragon X and power efficiency of the ARM architecture is unmatched by any x86 computer. RECOMMENDED

Snapdragon elite x has a long way to go to catch up to apple silicon. I barely got 5 hours of battery life on mixed usage. Performance was comparable more to first gen M1 chip even though on paper its similar to m3.

Keyboard too small. I am not at all happy with this laptop. Have encountered several issues right out of box. Support assistant has to be reloaded.