Customer Ratings & Reviews
- Model:
- XPS8920-7107SLV-PUS
- SKU:
- 5939109
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the XPS Desktop's performance, ease of use, and ample RAM and storage. Many appreciate the numerous USB ports and quiet operation, finding it a powerful machine with excellent graphics capabilities. The desktop is also praised for its reasonable price and sufficient memory.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Good while it lasted...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased this system (Dell XPS 8920) from Best Buy during the Christmas sale roughly 15 months ago. The system required a video card if you wanted to play any games on it (which my kids do). Outside of that, it was a solid performer... for the most part. We would occasionally lose the video from time to time. I was never able to pinpoint the issue with the loss of video. But, rebooting the system usually fixed it. For that, I would give this system 4 stars. With all of that said, the system is now dead. I ran the built-in diagnostics and found the motherboard is dead. I have no idea if there are any other dead components beyond the motherboard. The power supply works without any issue. The video appears to work. But the diagnostic code is saying the motherboard is shot. So, I contacted Dell about getting a replacement board. Yes, we are now 3 months beyond the warranty period. Dell wants $244.99 before shipping and taxes for just the motherboard. I only paid around $800 for the whole system. Better quality boards from Asus and similar brands run $80-150. The problem though is that decent boards from the other companies will only support the 8th and 9th generation Intel CPUs. I have a 7th generation CPU and the new ones cost at least $300. I'm not about to waste that much money on another board from Dell. I would've done it if they wanted at most $130 or so as I know this will most likely die in the not-so-distant future. So, I'm buying yet another computer for my kids. This time, I won't be buying a Dell.
No, I would not recommend this to a friend great pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this pc it is so pretty and full of high tech gadgets
I would recommend this to a friendNetwork card problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it weren't for the network card, this computer would rate a 5 star rating. However I will be returning it due to serious network card issues. The card appears to cycle off and on with no consistency. The last straw was when trying to surf using MS Edge, I was getting a network error requiring a restart.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Marty - Thanks for your recent XPS purchase and for your review. Please take a moment to read through some of the troubleshooting articles on the Dell Product Support page for your device - http://dell.to/2wv0Bz2. We hope that some of these tips will help get your Network Card back online so that you don't continue to have problems.
Disappointed with Dell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with Dell happy with Best Buy, I have trusted dell for over 25 years but this computer started having issues with slowing down and running into a hardware issue frowny face then restart before installing any programs. I will be returning this computer tomorrow. Dell XPS8920-710 ITEM # 5939109
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Will, Thank you for your loyalty to Dell over the past 25 years. We're sorry to hear that you're not happy with your new Dell Desktop. Please be assured that our Dell Support team is on hand to help you with any issues that you are facing. You can also run the Dell Support Assist app on your new desktop to ensure that you are running the most up to date software and drivers. If you'd like to contact Dell's support team you can reach out to them here - http://dell.to/2sH7Qlm. Also, there's a Dell Support article related to slowness on your device here - http://dell.to/2tSulGV. We hope that these tips will help get your computer running the way you'd like it to.
Not working out the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got my computer home. Super excited to get started working on it and it won't even boot to the home screen. Some sort of boot error. I will be returning it today :-(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .IanD, We're sorry to hear that you had some trouble with your new Dell Desktop as soon as you got it home. We'd suggest reading the following Dell Support article related to issues turning on your device - http://dell.to/2wCz66L. We hope these tips will help get your desktop into working order for you.