Customer Ratings & Reviews
- Model:
- EC685BK
- SKU:
- 6307959
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product please go ahead and buy.............
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. Power button broke and the steam function works when it wants to
No, I would not recommend this to a friendJust okay shot and less than average froth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh ground coffee could not get great shot. Cold milk, too much foam and air in froth, did not heat milk.
No, I would not recommend this to a friendOnly worked for 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker was great when new but after 6 months of regular use it has developed a broken seal internally that prevents it from despensing water or steam and the main output leaks water as well. For as expensive as this machine is it's rediculous for it to break after 6 months.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We're sorry to hear you are having a negative experience with your Dedica Pump Espresso Machine and to learn your unit has stopped working after 6 months is disappointing. We wet a high standard for our products, however, this experience is certainly not indicative to the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would and we would appreciate the opportunity to speak with you and work together towards a proper resolution. We as that you please call us at 1-800-322-3848 for further assistance.
Looks nice but too hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this machine. While it looks good and takes little counter space, which is great, it is very difficult to use and quite a bit messy. And, it was a Mother's Day gift and my wife did not like the taste of the espresso that the machine made. Maybe all these types of machines are hard to use, but I followed the directions in every way. I already have a Nespresso machine, and that is so easy to use that perhaps I am spoiled.
No, I would not recommend this to a friendGood coffee, poor machine quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on and off switch would seldom work and it felt very plastic and poor quality. Not worth the price
No, I would not recommend this to a friendDid not like
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so complicated, unnecessarily, to set up. Once I got it set up, it did not make good espresso. This was not my first espresso maker, and yes, I do know how to pull a shot...and this did not make a good shot. The temperature wasn't very hot, there was little to no crema, and it took forever to heat up. I returned it the next day. Very disappointing!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We're sorry to hear you had a negative experience with your Dedica Espresso Machine and to learn you were not satisfied with the performance of this unit is disappointing. Customer satisfaction our top priority and we are sad to hear you returned your unit. Should you need assistance on purchasing a new unit, our customer contact information including our convenient web chat feature can be found on our Delonghi website. Thank you.
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A visual design but that's it. Very disappointing espresso machine. Certainly not worth the price.
No, I would not recommend this to a friendI want to love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love it for its sleek look and space saver but it just simply doesn’t make the coffee hot enough. I played with the settings and the hottest it gets, its lukewarm. That’s not my idea of a coffee. My coffee needs to be steaming hot so i can drink it slowly not drink it like juice. Very disappointed.
No, I would not recommend this to a friendGood quality but poor pressure and steam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went for this machine since the price was reasonable for a machine generates 15 bars of pressure and the is the point to have a good cup of espresso, but unfortunately I didn't enjoy the machine, it's less than 15 bars, need maintenance all the time , the steam is not hot enough. I don't recommend this product if you really value the original cup of espresso.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Aidy, we're sorry to hear you are having a negative experience with your Dedica Pump Espresso Machine and to learn you were not satisfied with the quality of espresso delivered is disappointing. We set a high standard for our products, testing our units both in our labs and with consumers to ensure we have a quality product with the right features and benefits. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. Thank you.
Delonghi espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Buy a more expensive one if you want a better espresso
No, I would not recommend this to a friendSTAY AWAY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working completely within a few months after purchase. Worst replacement system from De'Longhi giving me lies after lies that they will be sending a new one soon but have still been waiting for more than a month. I keep calling and their response is to keep waiting. I would never buy it again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We're sorry top hear you had are having a negative experience with your Dedica Pump Espresso Machine and to learn your unit stopped working after a couple of months is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. We stand by our units 100%, and when purchased from an authorized seller such as BestBuy, this unit is is backed by a 1-year manufacturers warranty. Customer satisfaction is our top priority and it saddens us to hear your experience with customer service has been a negative one. We would appreciate the opportunity to get your feedback and provide you with the proper update on your replacement. Please call us back at 1-800-322-3848 and someone will be more then happy to assist you. We apologize for any inconvenience this has caused. Thank you.
Poor cuality for a brand name
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy less then a year I left in same spot the whole time for some reason I press the bottom all what you hear is a noise but no cafe coming down Next time I will go with undranded machine it's my work better then worldwide knew bran
No, I would not recommend this to a friendPiece of you know what
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on/off switch worked for 48 hours then would not stay on. Online search says this is a problem with this machine. Completely disappointing as this is a present. Way too expensive to have this sort of problem. Sounds more like the old school mr coffee
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We're sorry to hear your experience with your Dedica Pump Espresso Machine has not been positive, and to learn the on/off switch stopped working after 2 days is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. At Delonghi, customer satisfaction is our top priority, and maintaining our reputation of quality products with quality service is of the utmost importance and ensures we get better every day. We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Boom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has something wrong with the manufacturer of it ...it is my third attempt with similar product quality is poor will not own again
I would recommend this to a friendWow, easy to make an amazing coffee!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Creamy and full of flavor, that's how the coffee comes out of this amazing machine! If you drink espresso every day like myself, don't hesitant to buy this wonderful machine. Makes the best coffee by far (unless you want to spend over $1200 on an espresso machine). Also, it has a very slim footprint so it doesn't require much counter top space. Easy to maintain and clean.
I would recommend this to a friendDecent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am the first time owner of an espresso machine. I enjoy the espresso shots they are nice and strong but I feel the directions for first time use could have been simpler.
I would recommend this to a friendDo not buy this!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine EVER! I bought this a little over a year ago and it is completely useless. It was giving me issues from the beginning. I can not believe that something this expensive, at least compared to my regular coffee maker, can last only few months. Not only that, I called De’longhi and could not get any help from them because the warranty is only a year, If you are going to buy something like this to last this short period of time, you better go with something from walmart, I think you get better support from them. Too disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We're sorry to hear you are having a negative experience with your Dedica Espresso Machine and to learn your unit has stopped working within 6 months is disappointing. We set high standards for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve.
At Delonghi, customer satisfaction is our top priority, and maintaining our reputation of quality products with quality service is of the utmost importance and ensures we get better every day. We would appreciate the opportunity to get your feedback and work together to resolve this issue.
To better assist you, we have taken the initiative of creating a support ticket to better apprise customer service to this issue. Please give us a call at 1-800-322-3848 with ticket number 7294313 for expedited assistance.
We apologize for any inconvenience this has caused.
Thank you.