Customer Ratings & Reviews

They are good at taking a payment for service. Very long wait lines when I need help and most of the time I can't understand the phone customer service's english.

An absolute waste of money. Our ice maker quit working, and I have called numerous times since MARCH 11TH to set up a repair. It is now MAY 5TH, and have heard NOTHING. Each time I call, I'm told the case is getting escalated and I'll hear from someone within six hours...yeahhhhh...hasnt happened. So disappointed. Will not be renewing my BB plus membership, and certainly wont purchase another extended warranty.

Worthless! Scheduled an appointment to fix a dryer parts were ordered and arrived but technician didn’t arrive, even after I called 4 times to insure he would show up. I was told I needed to wait 24 hrs and rescheduled. I did, appointment was scheduled for Saturday, 8 days after the missed service and it happened again. Here we are paying for a service that doesn’t get rendered.

I sent my open-box laptop in for a port and keyboard repair. Shipping took at total of 7 days, while the repair took 2 days the first time. When my local store received the laptop, they had only replaced the keyboard and but the port was never fixed after the service center said “both ports have full functionality.” The laptop had to be sent back for another repair and no loaner or compensation was provided.

I purchased a over $4500 PC and within a year started having issues, Best buy out sources all customer care calls so communication is horrible, I scheduled a in person appt and left work early just to get there and no one show, I carried a 45 in monitor and PC in the store for them to say it was a bad cable, I went home carrying this heavy equipment and plugged the 40 dollar cable up and same issue, You cant call the store because once again you will speak to someone in the Philippines, lets just fast forward to 4 TRIPS carry this equipment for them to say I needed to pay for a new ram, I did went home and immedicatly had more issues and they trired to tell me use a lower spec that I never had to use before and bring it back in so they can update the RAM with th PC!! TWO WEEKS LATER STILL issue worse then before. You cant call for help you cant depend on in sotre GEEK sqaud. So here I am paying for a $200 a year membership and $4500 computer that doesn't work!!! THIS IS SAD!!! I now have physical therapy for a herniated disk for carry the equipment in the store 5 TIMES!!!!! Hundreds in medical bills!

I bought a certified refurbished MacBook for my daughter for Christmas. Turned it on and we couldn’t even log on to set it up for her. Took it to geek squad and they gave us two options to either return it or have them do the iOS update which should resolve the issue. Since they told me that the iOS update should resolve the issue I went with that that didn’t resolve it. Now I’m being told I can’t get a refund because the service was provided regardless of it fixed the issue or not so I guess I’m being told that I’m the one at fault for this. When the “agent” is telling me that the iOS update should resolve the issue that’s what I’m going with based off of the expert recommendation. But now they don’t want to take accountability. Never using them again or buying a certified refurbished.

Worst customer service I have ever dealt with trying to get my washer fixed tec came out on a Tuesday and said he was gonna have to order parts and be back out the next wendsday then he never showed up I called geek squad and they said it's cause not all part have made it their well I had the 2 parts that they ordered and then they say we'll their is a 3rd part that won't get here till April 17 so I asked OK then just exchange my washer and they are saying only the tec can make that call so my washer has been broke since I got it dealing with them for 2 plus weeks and now I have to wait a hole another month before this last part and they won't just exchange the unit

Im literally crying as I write this. Just got off phone with escalations 3rd time. After 2 months no washer/they can’t fix, they’re coming to just take pictures of washer so that “I may qualify”. My washer had a short circuit went on fire and I have a baby due any day now and they can’t just replace. Worst service ever! Never again getting geek squad or appliances with Best Buy.

Absolute incompetence from the Geek Member Ian. He didn’t tell me that I needed to turn off my FindMyIphone to have my Macbook repaired and then let my insurance run out so that I would have to pay over $500 instead of $100. Geek Squad? More like the Complete IDIOT squad. I’d suggest going to someplace else to have your devices fixed!!

The quality of Geek Squad remote support has fallen dramatically. Last year, Geek Squad remote service was fast, professional, and most important.....fixed whatever tech support issue(s) I encountered. Today, that is not the case. In the last 3 days I contacted Geek Squad for help with what I thought was a fairly routine issue. The issue was never successfully resolved in spite of 3+ hours engagement. The agent eventually just gave up and disconnected. Worse---they actually made my problem worse. I reengaged the next day only to get the same result. I eventually solved the problem myself after searching online through various blogs and community chats. Geek Squad used to be 5 Stars Plus. They are now 1 Star at most. The agents are clearly too busy to provide any focused support. They provide periodic reassurances that they are "digging into the issue". But that is all.

I brought my laptop to the best buy in Menifee, CA. They convinced me to buy the " membership" for $200. That it would be the best choice for repairs and maintenance. The laptop is a year old the screen kept getting stuck on loading or just not starting at all. They had me pick it up three days later only to tell me they couldn't fix it. They suggested to send it to the manufacturer for an extra $300. Dollars! I said NO. So basically "Geek squad" is nothing but a SCAM making tons of money for best buy. Save your time and money and go to a reputable computer repair shop.

Terrible customer service. Reference session ID: CAS-19500867-J9B9Z4. The rep was incompetent and did not want to assist. I hung up and call back and was told that Microsoft issue could not be resolved by Geek Squad.

TWO super agents abandoned my remote sessions today with no notes left for me. They simply abandoned the remote sessions. No fix, no email, no follow-up. I spent most of the day being available for their questions. This was an attempt to fix a brand new very expensive laptop I bought at Best Buy last week. Additionally, I tried to call the store to speak with a sales person, and I was routed to the national call center. I couldn't even speak with my local Best Buy. It appears Best Buy wants to insulate their people, in-store and Geek Squad, from their customers. VERY POOR MARKETING ENGAGEMENT. I will be seeking a different vendor to manage my computer devices after this experience.

The worst customer service ever. People is totally unqualified to give advise. They do not know anything about anything. Very hard to find a person to help you. I am sure this store will be closing soon. Shelf are empty. What a disaster, can of a shame to loose the o ly store of this kind. But is a waist of time to go there

Terrible. AirPod Pro mic was not working took them in to Best Buy to have their geek squad repair them. They ran diagnostics, sent my AirPods off and when I came back to pick them up they did not come back with the ear tips on them. When I pointed this out Geek squad told me those are an accessory and apple throws them away. When I asked why I was not instructed of this they said, oops our bad. We can open a claim and see if Best Buy will approve it. I left and about 2 weeks later couldn’t find my AirPods and so I went to track them only to discover that not only did they steal my ear tips but the stole my MagSafe charging case!!! When you try and call they outsource the number to folks in another country and you are not able to call directly to the store and the try and make you set an appointment. The geek squad/ apple repair program is such a ripoff. They literally steal from their customers

I needed them to hook up my printer. I had to wait about 35 days for someone to come out but when he did come, he did not hook it up correctly. I immediately called back and I had to wait another 30 days for them to come out and fix their mistake. The day they were supposed to come. I got a call and they said they could not keep that appointment and they scheduled me for another 30 days out so I told them to screw off. By the way their call-center is not in the US and because of that they are absolutely no help because those people just read from screens. I don’t buy a pencil from Best Buy anymore and I never ever would let them touch another computer or any other electronic device. Find someone else to help you

Had an appointment at 2PM today to have my PCs power supply swapped out at the Pembroke Pines, FL location, only for them to turn me around because its raining outside and if my PC got wet, its a liability. My PC maybe had some sprinkles on it but nothing dramatic. They said even if it was misty outside they still wouldnt do it. I took time out of my busy schedule to make it to this appointment and I needed it done today to return back to work by Monday. They told me they wouldnt touch it for a few days. No thanks! Yall lost this business and Ill gladly goto a mom and pop shop thats not afraid to operate on my computer with my approval. Losing my job over this is going to be really detrimental because they were terrified of a sprinkle. What a joke. Stay away from geek squad at all costs. There is a reason they have terrible reviews. Makes sense now. Bad customer service as well.

I was just in the Great Northern Mall Best Buy, I wanted to buy a tablet, I stood near the tablets for 20 minutes waiting for an available sales person, I waited and waited and nobody asked if I needed help. As I was leaving a salesman asked if I found what I needed, I said yes but nobody tried to assist me, by that time I just left and got my tablet at Target.

I had a reservation for 1:40 today. I got in the line marked for reservations at 1:25. I didn’t get to the counter to speak to a rep until 1:50. The reps I spoke to made it seem like it was my fault I was late to the reservation time when they had spent the previous 26 minutes helping people who didn’t have a reservation and didn’t bother to ask if anyone in line actually had a reservation. After waiting past it appointment time, I was told they weren’t sure if they even had the part needed to fix my device in stock and if they did it would be at least 1.5-2 hours to be completed. To make matters worse, there was a disgruntled customer who said one was to 2 hours around 10 am and his device didn’t get completed until 2 pm. They didn’t even go to check to see if they had the part until 2:10 pm. Well past my appointment time. I just got up and left. The entire experience was disheartening. Reps were rude and condescending. Never again.

I brought my crashed computer in to have a data transfer, I suppled the USB. When I put the USB in I receive an error message stating something did not transfer or close correctly, do I want to scan and repair? I can not reach anyone at Best Buy in South Elgin, apparently it is a secret as to how to reach the store. I was told I need to go back in for another service. I am able to view what I need but not sure if doing the scan will mess up anything on USB. Easy question you would think. Spent at least 1/2 hour talking to people who do not know anything.