Customer Ratings & Reviews

Do NOT use Geek Squad. Especially if you get a Citibank Credit Card with Best Buy. They will TEANM UP and scam you, I bought a computer and paid it off early. months later I get a missed payment alert on my phone. Geek Squad and Citibank were complicit with them and renewed a membership I never authorized. Why do I need Geez Sqaud for a brand-new computer? When I called Geek Squad they only prorated a discount on their fraudulent charge. When I called Citibank they blamed me, for a random charge I nver authorized,

The employee conducting the consultation was very professional and knowledgeable about the service we received. She provided excellent recommendations on products to enhance the performance of the item being serviced. However, the wait time is extremely long, regardless of whether you have an appointment. Customers with appointments wait in the same line as those without, making it nearly impossible to be served on time, especially with only one employee working the counter. Best Buy should consider hiring more associates to separate the lines and greet customers during the wait. Additionally, no clear directions are provided before meeting with the sales associate, which causes even simple service inquiries to take an unnecessarily long time. On a positive note, the completed work was done promptly and even earlier than expected. However, the excessively long wait times make it difficult to recommend the service to others or consider returning in the future.

They have work on a $1000 radio I purchased and this is the 3rd time I'm going in for repairs. The store won't let you talk to the store manager and the techs cannot fix the problem. It's terrible service and I will never, ever go back to best buy again for anything.

Horrible no showed, no called to repair simple issue with new dryer. Had to call 19 times still not showing up to repair with the extended warranty we purchased. Never buy from Best Buy. Never pay for Geek squad worse experience ever.

I have used Geek Squad for years and the service has always been excellent! I am a Total Tech subscriber. Today I had an appointment at the store for the agent to look at my remote control for the TV. She gave it one glance and said it's unfixable, not supported, and walked off. No recommendation for another one....nothing. Just a rude walk off. I always recommend Geek Squad but today was so unusual as to service, I am writing a review.

Horrible customer service. They didn't know how to hook up my washing machine even though I paid for that service. I had to take 2 days off of work since both times they would only offer a 12 hour window. I would never purchase again.

Each time I call the geek squad it takes approximately 20 minutes just to get my information logged so that way they can put me in the queue to have someone call me back to start the process to get my issue resolved. Most recently, after spending about one hour total time dealing with this process, they messed up my computer further and wiped out my printer drivers leading to the need to call back to try to get the original issue. Then spending 25 minutes on the phone with someone from India that spoke extremely slow (I believe on purpose) so as to avoid having to deal with taking additional calls, he then proceeded to intentionally not transfer my call after he could see that he was frustrating me by taking so long to get me into the queue for someone who could actually help me with my issue. What an incredibly terrible service the geek squad provides and such a waste of time and money for the lack of technical support they provide..

My experience was terrible, they first sold me on the yearly subscription of $220 for all Electronic repairs. I purchased the package and sent my pc in. I was told that anything wrong with my pc would be diagnosed and repaired in a few days. A few days go by and I get a phone call, they told me that my computer wasn’t able to be repaired because the manufacturer of my motherboard wasn’t supported by their program. So basically I payed $220 for them to tell me what was wrong with my pc. I drive to the location to pick up my computer and notice a few scuffs; no big deal. But when I get home I noticed a few more scuffs, then a few scratches, and then an absolute mess. These repairs weren’t repairs weren’t repairs at all, if anything they made my problem worse. Anything in my computer that could be scratched, scuffed, nicked, was basically rubbed by sandpaper. The HDMI port on my GPU looks like the person plugging it in was doing it with their eyes closed. They scratched my RAM and also bent the fins on my CPU cooler, and their thermal paste application looks like they decided it needed the entire tube. NEVER, take your pc to get diagnosed or repaired by this company. They will make your problem worse.

Willy was amazing! He told me exactly how to fix it over the phone. BUT your call absolutely SUCKS. They have NO idea how to to even understand what I was asking them. Evidently they are given some script to repeat over and over again. I bought my first home system in 2009 from you and spent thousands of dollars literally. So I’m so tempted to not ever purchase from you.

Apple sent me to Best Buy repair. They had to order the back part of my phone, and told me it would take an hour to an hour and a half, if that. When I made the appointment to leave it and get repaired..it took OVER 2 hours of my waiting. They kept saying "We're running diagnostics to make sure it's all working." Well...I get home and the cellular isn't working! I can't even make calls. So no having to go to ATT for help.

Literally got 4 agents in a row that were supposed to help me. First one must have though I didnt know what I was looking at because he pulled up the screen of my cpu usage and let the graph run on my pc for an hour before disconecting (he must be paid hourly). The other 3 tried some basic troubleshooting and when they couldnt figure out the problem they just disconnected without saying a word. The last guy even tried to ask if he could put the issue in as resolved since he restarted my pc even though the issue was still persisting. After that he just left the chat. Guess im paying for nothing and gotta figure out the issue on my own.

The person we dealt with in the store was great. In the field not so much. Did part of the installation, and left. Had to make another appointment a week later. Contacted management, Useless bordering on indifferent to rude. We have bought refrigerator, range, microwave, dishwasher and a dryer, and still were treated this way.

I regret I paid for the Geek Squad service for my refrigerator. It has been three weeks and they cannot fix the issue about not cooling. Three different techs from Geek Squad were sent to find the cause even it was determined by the first tech and then their third party send techs twice without knowing what was the issue for required repair. Their techs and management is incompetent and idiots. They would not share any notes of their findings. Doors not get additional warranty from Geek Squad especially for large appliance. Best Buy sucks!!!

Very disappointed. Bought the protection plan for my Samsung s23 ultra in colerain. Cracked screen 2 months later while in a case. Have to schedule repair online and colerain in not an authorized dealer. Scheduled for a Wed in fields ertle. 45 min drive and they said no one can help and repairs take about 3 hours if parts are in. I ask if they can order parts and I bring it back when they are in? Nope. Had to make an appointment for the following sat. I used a spare phone and switched my SIM card so they could call when it was ready. They said it would take a couple days. They have had it 4 full days and still don't have it. Worse experience. I'll take it to a fix it place next time and pay about the same as I did for this repair with the protection plan. Had to pay $200 up front

Worse experience. Ordered 2 TV's, they missed the install window. The tech called me to tell me he was going to be there in 30 min, and then never showed up. I called customer support who confirmed that since they missed the window, they would fit me in from 9-11 the next morning. No show. Nobody to speak to as the call center is in the Philippines, and no supervisor so they are just reading off a script. The Geek Squad canceled the delivery and said they were here, even though I have ytext messages from the tech 1 hour after the time slot ended, apologizing way after that time.

Don’t come here without the knowledge that you will probably be working with people who don’t know what their doing and your stuff might leave here worse than when you brought it in. I brought my iPhone 15pro max to change out the back screen as it was cracked and after my 3 hour wait, I came back to my front screen cracked. I was baffled that they wouldn’t change it out for me as it was just the screen protector and they have many on the aisle but they said they couldn’t because I didn’t purchase it from them. I was confused and said but you guys broke the screen, I came in with a good front screen. They said nope, sorry. Very money hungry company, lack of an effective system as well as, no experience held, and no empathy or accountability for the mistakes THEY made. Will not be coming back here.

My 82 year old mother just had remote assistant tell her she had 42 "incursions" on her computer since 2016. She said they could protect her if she would by a $700 support package. My mom's old not stupid and refused telling her to fix what she called about. The scammer finished by telling her to unplug her modem and computer when it wasn't in use to protect herself. Mom only knows the woman was in the Atlanta, GA area (based on the number). It sound more like it was a scam farm in Turkey or somewhere than Geek Squad. What the heck kind of people are you hiring? Are they running scams under to Geek Squad title or is this a normal business practice?

Totally unprofessional and incompetent. 1 month to wait until they come to in-home diagnosis. No diagnostic equipment they used to find the issue. Just flesh light. Advised to replace to tv boards for $1400 plus $124 for scheduled appointment and so called diagnosis. I solved all by myself for $300. Do not even think to use “geek squid” as they are not professionals but just money collectors.

Thay have become impossible to contact. Three times they could not fix a fairly simple problem. I finally went on you tube and had the problem fixed. The Geek Squad ain't what it used to be. Waste of money.

I have been to many Greek Squad Best buy in NC. And the one in Garner no way. They have one geek squad staff Tall white heavy man on today 1/26 wearing a orange shirt also wears glass. He is very rude I did not want to give me the great customer services I should receive. Giving me short answer made me feel like I was wasting his time. I feel he need to go back school and learn customer skills and be kind to other people that is another races.