Customer Ratings & Reviews

I paid for an annual service subscription. First remote experience was good. Second was awful. I got bounced around for 4 hours. When I asked to escalate my problem to a higher level, the tech hung up. Connected again and got another random person. He/she remotely connected to my computer, fumbled around for about an hour, then still having control of my computer, brought up the customer response screen, gave himself/herself an excellent review and left. Didn't come even close to solving my problem. I wasted 4 hours. What a rip off. If you need IT support, hire a real (local) professional.

Don’t waste your time or money. I spent $43.00 for an hour long session that didn’t fix my issue and with no recommendations for followup action. Worthless!!!!

Best Buy home installation is joke! Don’t buy any appliances through them unless you have someone else besides them installing it. Bought a gas dryer here and it is still sitting in my laundry room not hooked up after 1 month and 1/2. Every time my appointment comes to the day they cancel it. I have called probably 25 times to the customer service and I can never talk to a supervisor, horrible customer service.

Trying to talk to anyone that knows anything about car audio is pointless .. best buy as a whole is incompetent... i pay all this money for total tech and the customer service is a joke

I brought my laptop in a month ago to have it re-imaged. The Geek Squad rep told me I needed to take the computer back home, schedule an appointment on the website and then bring it back in. I have now attempted to do it, but I cannot find the place on the website to schedule an appointment. I can see all the pricing, but no way to schedule an appointment. I'm sure it's there somewhere, but I've been looking for 10 minutes and now I'm irritated. I even tried talking to a chatbot, but that was futile. It wanted my personal information. Why do they need my personal information when I'm simply trying to get an answer to a question.

Horrible. Don’t walk run away from this company. Horrible customer non service and run arounds.

Horrible experience what is the propose of having this service when it takes 4 months

Horrible. Had a problem with my printer that wouldn’t load or connect with WiFi. Called and talked to Shaina Rose. She kept asking for info on my computer. Told her it wasn’t my computer but my printer and that my computer couldn’t find my printer. She wanted to access my computer to check. Finally gave her access and she didn’t do anything. Said she would call back in an hour. Never heard from her. Called again and talked to Giovani to confirm she wasn’t scamming me. He verified her but I’m not convinced. Not worth the yearly payment would give 0 rating if I could.

Charged my card for a renewal and I called that day saying no I didn't want the renewal. I was told it would be credited back to my account...it wasn't. I was charged a late fee. Called again and was told they would cancel. Nope....Called again and was told the first guy didn't finish the process and it would be canceled and theyd put a request for refund of late fee. What they did was a partial refund which left me owing money and i still had a late fee. Niw im disputing the charge because I called again and this guy said it was processing and i had to be patient... He said refund was because they charged me again. That was a lie. Theresno other charge and why would you charge twice for an annual fee???

The geek squad is a horrible place to take your laptop for repair. I took my brand new HP 360 envy touchscreen laptop to them to replace a cracked screen. They told me it would cost six to $900 to replace the screen and that it’s not worth fixing I should buy a new laptop, then decided to take it to You break I fix and they fixed my laptop for $300. It’s a shame we spent so much money at Best Buy in geek squad who they say is the best for computer tech-support. My experience is there have been horrible. Take your equipment somewhere else …..

Every single time I've brought my laptop to Best Buy to fix a problem, at least one of my folders on the main screen is gone when I get the laptop back, "fixed." Sure, the problem is "fixed," but now I lost so much saved information in important folders! One time, I lost 3 whole folders that were on the main screen! When I asked Best Buy where the information went and how to get it back, they had no idea how to find it.

It's impossible it seems to talk to someone at this local Best Buy. If I wanted to speak to someone in Columbia that does NOT speak English, I would call Columbia myself. Not matter how many times I call I get routed through a CS person in Columbia. your Customer Service Sucks Best Buy. And no I don't care to drive to the store to ask a ? And the NON English speaking Maria person in Columbia has NO Clue. When I can't access the internet, DON'T ask me to go to your website. What don't you get about the fact that I CANNOT access the internet. You guys suck. I won't be back to buy from from Best Buy.

Two failed attempt to tune up the computer, Not to mansion over two hours of waiting time.

Had my surround sound over a month because it was going into protect mode. It was finally ready for pick up conveniently when i was going to pick up a new tv. Said they couldn't find anything wrong with it. Brought it home after 5 minutes went into protect mode. Ended up sending it to United Radio and they had to replace the main pc board because it was defective. Never will buy geek squad protection ever again.

Don't use this service!! When I took my old computer in to have the files transferred to a new computer that I bought there, I could open all my files on my old computer no problem. When I was called to say the the work was complete and ready for pick up, the majority of all my word files were gone. Yup - GONE!!! never to be accessed again, not on the old computer, nor the new computer. I had important files on there that are now lost. I will never shop at Best Buy ever again, nor will I ever recommend them or Geek Squad to anyone.

Wish I had read the reviews before signing a contract for a year with the Geek Squad. I thought I had found the answer to my tech woes - I could just call the squad when something wasn't working! The Geeks set up our new TV and sound bar. Yay. But about a month later, the sound bar quit working. I tried connecting and reconnecting stuff as instructed via live chat, and still nothing. I thought that then I would be able to make an appointment but nope - I was told to call the manufacturer! No Geek would be coming to help me. Money down the toilet for that "membership".

6 hours with 8+ representatives and zero fix from online geek tech support. At one time in the past the service was great with highly competent support. Not today. I will likely not renew this service.

They let me schedule an appointment, I drove over an hour to find out they are not able to fix my samsung device at that location. They should not hbe let me schedule at that location.

They came to fix my ring. Did absolutely nothing. Then took cover off my doorbell and did not fix back properly, left 2 screws off. Took two cancel appointments before they came. Just awful. Could not put my ring back online. Called and girl on phone at Best Buy put me back online via phone . Helped me get online

DO NOT BUY MONTHLY PLANS - After selling the item i had covered monthly, i called Best Buy (with the new owner of the phone) to cancel my payments. They then proceeded to charge me for months after. Once I brought it to their attention, they straight up refused to refund/credit the amount that was illegally taken. Not only this, but in the time i was waiting for a response (after notifying them of their mistake originally) they even charged me again. Nothing more true than the "thats how they get you" statement ringing true here !