Customer Ratings & Reviews

Rude staff, basically told me they can’t fix my computer, so I took it home and fixed it in 30 minutes myself, went back another time to get a cpu cooler installed, and they installed it incorrectly and my computer temperatures are extremely high, don’t waste your money.

Wish I had read the reviews before signing a contract for a year with the Geek Squad. I thought I had found the answer to my tech woes - I could just call the squad when something wasn't working! The Geeks set up our new TV and sound bar. Yay. But about a month later, the sound bar quit working. I tried connecting and reconnecting stuff as instructed via live chat, and still nothing. I thought that then I would be able to make an appointment but nope - I was told to call the manufacturer! No Geek would be coming to help me. Money down the toilet for that "membership".

Cost always increasing and fewer and fewer services are provided. Only helpful if you live near a Best Buy store and many stores are closing. No longer covers virus protection unless purchased for extra. For Apple products, you need to have lurched AppleCare.

If there was a zero or negative then that would be more appropriate. Service, communication, everything is a joke. Don’t buy from best big and don’t deal with geek squad

6 hours with 8+ representatives and zero fix from online geek tech support. At one time in the past the service was great with highly competent support. Not today. I will likely not renew this service.

the worst experience in my life I even think they start sending me scam email to try to get into my accountsince I became a Best Buy member I have not received no good service I'm not a person to complain but these people are doorsvery rude disrespectful hang up on you talk to you crazysorry to say don't waste your money or your time be careful with dealing with these people I think they give your information to other people

Every single time I've brought my laptop to Best Buy to fix a problem, at least one of my folders on the main screen is gone when I get the laptop back, "fixed." Sure, the problem is "fixed," but now I lost so much saved information in important folders! One time, I lost 3 whole folders that were on the main screen! When I asked Best Buy where the information went and how to get it back, they had no idea how to find it.

This doesn't even count as a 1 star, Not only can you get the same thing but for free on videos, It also takes at least 2 - 7 Weeks. You can get it faster by doing it yourself with just a few hours of research. Don't waste your money on this garbage

They let me schedule an appointment, I drove over an hour to find out they are not able to fix my samsung device at that location. They should not hbe let me schedule at that location.

I moved and my tv was packed in the original box and original pack and when I unpacked it and plugged it in after setting it up the screen had lines on half the screen. I called cause I paid extra for the warranty and geek squad told me the will cover it as a one time courtesy. That was a load of bull. I wasted half my day waiting on the tech to show up only to tell me they will not cover it. I called geek squad back because they are liars and the agent kept putting me on hold only to tell me they will not honor the original claim that they will cover it under warranty

This has been the worst journey dealing with Best Buy that I am working towards my report to the Better Business Bureau & The Consumer Protection Agency. I have two TVs from Best Buy that failed both lasted about a year's timeframe. This company is the worst to buy from. I plan to let the world know that they must rig their TVs for people to have to go through a load of hassle with them. They need to be investigated.

Two failed attempt to tune up the computer, Not to mansion over two hours of waiting time.

Biggest waist of money and time. Told I need to pay to schedule appointment. Then told they have no appointments available. What a joke.

Absolutely horrendous service! Store employees are no help at all! I simply just asked them to help me cancel my geeksquad protection plan and they couldn’t even do it. Instead of that they asked me to go back home to call support. Went back home, tried to call multiple times and the wait line was always 3 hours. Spent more than 2 hours of my day off on the line with the hope to get the support but my phone got dropped after it said your wait time was 2 minutes. Terrible service I have to say it again, be careful when you purchase a new phone and they ask you to join this scam plan.

Two supposed techs showed up and did not have the knowledge to hang the TV I purchased at Best Buy along with the mount. They did not have the tools needed to do the job. There have been over twenty phone calls made to Beat Buy with no resolution in sight. Was told the people on the phone clear out the calls as though they are completed when no resolution has been made. The TV slopes on the wall because they did not have a level. The two individuals did not know how to program the TV. We are going on nine weeks now with a TV that will only stay on for ten minutes at a time. On the phone with the Geek Squad over two hours today and still no resolution.

Rude and unprofessional geek squad member. Was constantly rasing his voice and wasnt allowing me to explain my issue.

I had a new radio installed in my car and everything was fine. A couple weeks ago my two front speakers went out at the same time. I made an appointment to see what was wrong and a day later I get a phone call. They claim it's the speakers which I can't imagine both going out at the same time. I had to wait about 2 weeks to bring the car in and when I got there today for some odd reason my appointment was canceled. They wasted my time and I feel like I was lied to about new speakers. Now I have to wait until January 2nd to get it fixed. Not a great experience at all.

Printer message was "Printer is offline". 4 phone calls and 5.5 hours later, I still have the same problem. Was told it was the document that I was trying to print. After nearly 6 hours, I screen shotted the document and it still won't print. One agent said she'd call back in 10 minutes and never did.

Purchased warranty with device. Still waiting a month later with no replacement. Appointment keeps getting canceled. I have paid for new warranty, paid for upgrade and nothing on there end is being done to resolve issue.

I don’t recommend geek squad do not spend 200 dollars it is a poor service they are terrible customer service they said they want to fix your product but they dont and when you call customer service they hang out the call very disrespectful