Customer Ratings & Reviews

As an older person, I had some concerns about storage and transferring photos to an external hard drive. This ended up being a simple task that I figured out at home with a friend after the Geek Squad told me it was too complicated to explain, and that I needed to bring in my external hard drive and my computer to be helped. This information was untrue and unnecessary. I will not seek their advice again. Luckily, I have friends and YouTube, neither of which judge me.

I made an appointment because the top row of the keyboard on my Mac laptop was not working. The geek squad employee said that there was no way to fix it and that I would have to buy a new laptop. They did no run any kind of diagnostic test on the computer or anything, just looked at it and said that I could send it to get repaired but I would probably come out to be the same as or more than the cost of a new Mac laptop. Then, I went to Apple Genius bar just to see if they could do anything, they ran a diagnostic test and were able to fix the problem by factor resting my laptop system. In 15 minutes they saved me $1,500 dollars (the cost of a new laptop, which the Geek Squad said I needed)

My washer went out and they said it would cost over 500$ to fix and denied my claim Worthless warranty

Washing machine that was purchased in June stopped working in December had geek squad come and work on it several times - they kept replacing the computer board - said they replaced a belt and another item but did not. I out of frustration called GE service and 2 visits later my machine works. I tried to go thru geek squad about the manufactures warranty and was told it was not valid because of having geek squad and they kept sending out the same tech who just kept changing control board

Don’t waste your time special if you’re repairing something

These people are totally undependable!!!!!! The only reason I gave a 1 star is because there's not a minus 20. Do not trust these people. They are hard to work with and do not care about there customer. They have ruined our kids Christmas!!!!!!!! There membership is a rip off!!!!

thery tried twice to fix same problem and then when i tried contacting them on weekday to fix they kept saying go to the store and well i did they told me to use the online welllll ummm ok

Asus laptop speakers stopped working. After unsuccessful Windows reinstalls took device to BB Geeksquad. Paid for file backup and allowed laptop (which was under warranty) to head to “service center”. Upon return, tested speakers…they work. Now USB port is malfunctioning (it worked just fine before). Local geeksquad tried windows reinstall to repair with no luck. Told only solution is to send to service center, a third party operation based on what I was just told.

Worst experience with tech didn’t fix the issue actually caused more issues cost me money dumped dumped this out of my system who trying to download adobe premier elements and it still doesn’t work and tech support apparently couldn’t handle so they cut off all contact so beware seems to be a con to me untrained and absolutely useless

Horrible customer service been waiting to get my washer fixed for a month now. I had a tech come over once to inspect the issue and I get he had to order parts ( washer motor) it has now been a month and everytime they text me a appointment to come out they automatically reschedule it without a reason worse warranty ever

Late to your appointment today, charged in advance in the amount of $160.00! Stop charging advance payments for services yet to be rendered & don't give the customer a 4 hour window of time that you all do not adhere to! In addition, we paid a ton for our bew receiver & its so darn technology difficult that its the 2nd time we are paying for Geek Squad.. ugh! Service these days, its in the Philippines & english is quite broken!

I have total care package and contacted for a very slow computer. It is not f ue to internet provider. After being on chat with a very slow computer, and on phone the chat screen disappeared and phone connection was lost. Nobody called back. Will be cancelling this subscription and will find someone to come to the house.

All I asked them to do was replace the ssd card of my computer and it took a week for them to do it with absolutely no way to track or contact anyone regarding the order the entire time outside of driving to the store. They also said that once they have the device, they are not allowed to give it back to me until the work is done.

I dropped my laptop off to have a new battery installed. Tech told me to check back in an hour. I waited an hour and a half and it wasn’t ready. Three hours later got a text that it was ready, but have to make an appointment.

I called to schedule a washing machine repair and I needed to change the service address. My appointment got canceled because of the change and I never got notified. I called to reschedule because my appointment was not showing in my account and Elisa, the customer service representative, implied that this wasn’t an inconvenience. This seems to be a problem that happens frequently, but has not been fixed.

agent did not answer questions and finally stopped talking Had no knowledge regarding the computer or printer involved Would not refer to supervisor or higher up specialist Even tho he had all the information from the past 2 days he refused to acknowledge this fact. Did absolutely not help me in no way. Instead, he just stopped the text conversation and I was left hanging. Very poor service!!!

Poor service that wastes time. Multiple transfers on chat and phone interactions that go nowhere.

If ai could rate them minues 10, I would. They send a "technician" to check on my LG refrigerator only to tell me that the technician cant do anything. Then they scheduled me with a 3rd party vendor and no one showed up. I called twice and rhey were useless. I called LG myself and was told that they didnt have an appointment with me. Waited for hours for nothing.

Had a minor issue installing prepaid Office These guys could care less about customer service

This first tech I allowed remote access, simply disappeared with no notice when (I’m guessing) he couldn’t figure out the problem. I called back and guy 2 worked a few minutes, apparently couldn’t figure things out. I watched him go to my trash and before I could disconnect him, he EMPTIED MY TRASH on my computer!!! Then he went to force quit and quit the geek squad app. He too, disappeared! How does he have a right to empty the trash on my computer?!?!