Customer Ratings & Reviews

Totally incorrect knowledge of my question. Called support. Explain that I had a crack screen on a monitor not a computer or a laptop but a monitor asked if I can bring it in and have it repaired. They said certainly package it up bring it in and we’ll take care of it arrive at the store. They tell me they don’t do physical damage. so get your information, right before wasting a trip

Had a chat over the phone saying they can review my laptop because it is slow for 39.99 I made a appointment and when I show up they tell me I can pay 100+ or membership or 100+ to fix it. Waste of gas and flat tone from counter guy. Don't waste your time you are better off going to local mom and pop.

Scheduled TV install. with 20 minutes left in the 7am to 11am window I received a text that my install was moved to the next day, 7am to 11am window again.. no one showed or sent any communication. Ask for a refund.. have to wait 24-48 hours for there system to stop showing it "in process" before they can refund my funds.

missing screw to ssd holder,missing rubber foot to bottom of pc,liquid thermal paste added without being asked that had to be cleaned off thx to how runny it was,sounds as if they dropped my power supply that made no sound at all before list goes on with to give negative stars really..

Tried to get diagnostic for a windows issue. Described the situation. The "Agent" made several suggestions that showed that it was not a person who actually read what I wrote. Like I said I have a desktop, so they suggested that I check that my battery was secure and the power cable was plugged in. How does this help troubleshoot a failure for my boot drive to boot properly?

In short, it has been over 6 weeks since I first called Geek squad because my new 75" Samsung flat screen stopped working. Multiple phone call, no calls back. They finally came out a few weeks ago to repair my TV, and the tech had NO PARTS with him. I then rescheduled to today and he did not have the correct parts..Another reschedule!! Awful experience. Will be terminating this service once, or if they can actually repair my TV.

I took my phone to the Apple store for a battery. Though I spent hrs waiting for my phone, it was well worth the time, as opposed to taking my phone to the Best Buy store in HIRAM. My appt was cancelled twice with a msg that the person who does repairs is out because of some medical issue. Yet, I was told 2 days prior, if he won’t be there, another person can fix my phone.

My tech Bill mentioned he was not sure why he was even scheduled to see me bcuz he was on vacation. Then after sending a picture of my TV at his request, I had to reach back out to see if he received it. Then once he responded with the damage wasn’t covered hours later, he then ignored my last question about what was covered for 2 more days.

Had the Geek Squad come to my home to fix my apple computer ( and paid for it). They could not find the issue and stated I needed to bring it into the store to have the system completely reset. I did and it took longer than they stated. Still not working properly and the insist on paying again!!!!

I had three agents attempt to repair a simple printer error. Not one knew what they were doing. They never fixed the problem after 3 1/2 hours of trying. In fact, the situation was made worse. I wouldn’t recommend the geek squad under any circumstances.

Highly disappointed with my geek squad appointment, first made an appointment, waited 40min in line with others who never made an appointment. Wha's the point of an appointment?!

The only thing their experts at is incompetency! I’ve called countless times to seek advice on issues with my wired ring doorbell without any luck. I am a total rewards member and thought I would benefit from their 24/7 expert advice… Wishful thinking!

Is this an actual service took. Took my fold3 into them for a warranty repair. It's been over 3 months and two repair tickets and my phone is still not repaired. The Geek Squad manager even gave me his cell phone number and he just refuses to answer when I contact him. Why Samsung use them amazes me. My next phone will probably be a google. No more Samsung for me.

Wanted to have their remote service connect my desktop and laptop via wifi to do file sharing. After 90 minutes with not much happening I tried to get them to call me without success. I had to disconnect. Then I found they has screwed up some of my Outlook email settings.

They switched my laptop from windows 10 to windows 11 without telling me. Its whole new set up . I had to start drom scratches with setting up my computer due to theyvsaid it was ENCRYPTED? SUPER FRUSTRATING. THEY MAKE THE ASSUMPTION I KNOW WINDOWS 11

Worst service ever waited 2 days for tv mount and set up after numerous phone calls asked for refund

100% USELESS/ BB Geek Squad went from being great to absolutley worthless in no time flat. I predict BB will be closed in less than a year.

They try to charge me 180$ for a pointless purchase and didn’t help with my pc and made me wait for an hour to tell me that

Brought in laptop to fix software issue. Did not fix it. After myself researching problem . I had install new device drivers aka software to correct issues. I paid 200 plus dollars for nothing now im stuck with a protection plan. That i will never use because i do not trust your techs.thanks for nothing.

Went to get a diagnostic for my iPhone. They quoted me +$450 to replace the entire back unit because my back camera and flashlight weren't working. I got another diagnostic done at Apple and they said it'd only cost $170 because the flashlight was a part of the camera. They misdiagnosed my phone and I ended up buying a new phone because of the original quote they gave me. Never going back.