Customer Ratings & Reviews

They switched my laptop from windows 10 to windows 11 without telling me. Its whole new set up . I had to start drom scratches with setting up my computer due to theyvsaid it was ENCRYPTED? SUPER FRUSTRATING. THEY MAKE THE ASSUMPTION I KNOW WINDOWS 11

I lost my Microsoft 360 product code. Had to call Geek Squad to get a new product code generated. Keep getting hung up on SEVERAL times. You will get an email up to 72 hours from now. I have talked to over 10 people in a 2 week period. Or none because i get through and they hang up. So i keep having to call back after 3 days because they never sent an email. Call back start over wait 72 hours!

Ordered a $400 drone online. Said drone shows up missing ALL of the propellers. Ended up talking to customer support for 2 hours just to be passed around from person to person just to hear that the best they could do was a refund. Which wasn’t possible due to me having a paid shoot the next day. Poor experience

Highly disappointed with my geek squad appointment, first made an appointment, waited 40min in line with others who never made an appointment. Wha's the point of an appointment?!

Set up an appointment to try and fix my PS5 i purchased 1 year ago. Recieved a phone call from an employee stating they would not look at the PS5. I understand its 10 days outside the warranty so i acknowledged i would pay to fix. Just got a no im sorry and he hung up.

The products they sold me are defective and difficult to use. I have paid for many services that do not work and the defective products often cannot be replaced forcing me to buy new equipment. Reward point expire, the whole system is not user positive.

They try to charge me 180$ for a pointless purchase and didn’t help with my pc and made me wait for an hour to tell me that

When I call a Best Buy store, I would like to actually speak to a person at the store! Your automated system doesnt allow you to get to the place you want so I lied to speak to a real person and then got some person who barely speaks English reading a script!!!! I called twice and hung up on the second one. SO AGGRAVATED

Worst experience ever. Did not fix computer to printer connection. Repeat online requests went poorly with no understandable communication or no connection to agent. Spent many frustrating hours for nothing. Will write CEOs of this terrible situation. Don't use this non-service, non-accountable company.

Absolutely terrible help from the store and the geek squad. You can’t understand what the help is saying- hard to determine the supposedly English language with computer or printer when you call the geek squad in another country and the Best Buy store employees don’t give a crap. Terrible service!

They came out, looked at my washing machine, asked me to pay $133 to tell me what was wrong with it, gave me another quote for almost $600 where they al were asking me to pay for another $155 labor fee. The $133 wasn’t even going to be applied to the job! Is this even legal ? This is just crazy!

You like paying way too much for tech support? This is the place for you! The front-end cost for any service is extreme. But don’t worry - you’ll have a minimum wage burger-flipper who got kicked out of his/her parents basement who knows IT because they play GTA 9 hrs per day. Trust me - anyone but Geek Squad

100% USELESS/ BB Geek Squad went from being great to absolutley worthless in no time flat. I predict BB will be closed in less than a year.

I had an appointment to replace the battery in my iPhone. Called to confirm that they could replace battery while I waited. Did not want to leave my phone with them for days. Agent was either not capable or not willing to answer this simple question.

They literally forced me to wait for an insane 2 to 3 weeks for just a keyboard replacement, then got extended to 30 days before it gets repaired! What a joke. I need my pc back NOW. I still don’t have my pc back currently. I lost 3 weeks of gaming because of this.

Terrible customer service. Took my laptop for a month to fix my touchpad because it wasn't working. A month later, it broke down again.

This is the worst service I have ever had before; avoid coming to this place to get your electronics repaired. They charged me for a battery in a phone that I will not be able to use anymore. There were no previous diagnostics, just empiric knowledge.

I got the phone protector from best buy. I took it in Concord they told me to go to Manchester because they could fix my screen, I spend all day doing this. Manchester can't help with the Geek squad so I made an appointment so they can look and fill out paperwork.

On line service leaves much to desire!!!!! They can waste 20 minutes just to give you an instore appointment!!! I don't mind 10 minutes to give you an appointment, but over 20 minutes.

Had to wait for a week for an appointment. Got one for a window from 7am to 11am never called or showed. I called multiple times and got he run around