Customer Ratings & Reviews

Totally incompetent. And also very customer unfriendly.

Within a year GeekSquad managed to: break a USB port on my motherboard, requiring a new one be bought (refused to do so through BB), and bricked my SSD. When the news from April 2024 repeats itself, and it will, I will not be upsetted.

Customer service has gone down the tubes at Geek Squad. To start with, they only give you a 12 hour window for in home appointments. 8 hours into waiting for them, they called to say they weren't coming at all, but could maybe show up a week later. Unacceptable under any circumstances

I was scheduled three days ago for an appointment today at my house. It is now 12:50. I was told to be here between 7 AM and 7 PM. I just called and they do not have a record of me at customer service of an appointment. So much for Best Buy

I have used the online support since 2016 and the service has diminished. The online techs are courtesous and professional but not adequately trained. Sometimes I don't trust them on my computer because of their apparent lack of knowledge.

I got the phone protector from best buy. I took it in Concord they told me to go to Manchester because they could fix my screen, I spend all day doing this. Manchester can't help with the Geek squad so I made an appointment so they can look and fill out paperwork.

Been lied to 5 times. After 12 hours with serval supervisor . I continue to get different answers! I will be filing a complaint with the BBB

Do not use the Geek Squad for appliance repair.. They are now using 3rd party companies and they are unreliable. They are a no show, no call one day and now they are scheduled to come tomorrow and no call, and Best Buy/Geek Squad can't tell me when their coming or how to get a hold of them..

In the past several months Geek Squad on site and remote service has gotten terrible beyond description. You regularly get cut off on calls with no call back, store services do not get completed as described and the call center is a joke.

On line service leaves much to desire!!!!! They can waste 20 minutes just to give you an instore appointment!!! I don't mind 10 minutes to give you an appointment, but over 20 minutes.

Appointments are a waste of time. My appointment time is never honored when walkins are there b4 me. If I take the time 2 schedule an appointment, it shouldn't matter how many walk-ins are there

Horrible service! My computer screen wouldn't lit. They wanted me first to enter a password but when i was trying to retrieve it they said that they will do it anyway if I buy their plan for 199, but when i was ready to pay they said that if they found that it is a business computer they will stop repairing..

I called to request a service for the cellphone I bought at Best Buy, they don't have a technician to fix it and not even the piece, and the store is 1:30 hour from my place, what this Geek Squad is doing there? Adornment?

I sent in my laptop, they fixed the physical damage and made it look new, and when I got it back, they busted the charging port. Will use a local shop next time :)

Never showed for 2 appointments which includes me taking a day off from work for. Never even called to reschedule yet they want payment up front. Been on hold for over 40 minutes trying to get a refund

Had home service last week to install a computer. Today on phone for two hours with four agents to finally get a guest login set up!!

I have had (2) scheduled delivery/set-up appointments which HAVE NOT BEEN HONORED by this TOTALLY INCOMPETENT SERVICE!!! They give you a 12-hour delivery window, and then DO NOT EVEN SHOW UP…TWICE!!! I still do not have the TV I have already paid for…

HORRIBLE. DO NOT WASTE YOUR MONEY. Took control of my computer for over 2 hrs for no results.

Online and phone help is lousy. The chatbot is useless. Very long and cumbersome procedure to get someone, and technicians don't listen to you, they just follow their script. I completely wasted my time (2 hours) with them. The

They said they would diagnose my computer for free and I got there and they wanted to charge me $100 for them to just look at it highly reccomend not using them