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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 3.8 out of 5 stars with 209 reviews

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76%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the overall performance of the Device Setup and Support, noting that the printer is now working as expected. However, some customers have reported issues with functionality, specifically mentioning problems with monitor operation. Addressing these functionality concerns could further enhance customer satisfaction with the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-209 of 209 reviews
  • Rated 2 out of 5 stars

    Printer setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t very helpful. Didn’t provide much help. Did better with Canon support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charged for unsolved problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I should have to pay for support on a printer I just bought. My problem was not resolved. Hp was no help so I thought I could contact Best Buy for assistance. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Upset with that ordeal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did such a poor job, i got my money back. I even found out the man lied, then i suggested that he be fired for the lie and not letting me read what he supposedly done.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    did not know enough to help me with my problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was courteous but could not solve my problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician took a long time setting up & does not print from my computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad PC tech support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t listen to the problem I had with my new pc. Did what they wanted didn’t fix the problem also never called back nor asked if the problem was fixed. Spoke with guy for about 2mins and he managed to have an attitude within that time frame.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printer installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted my printer setup and had issues doing it. I was reimbursed with my payment because of this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GEEK squad was unable to help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They could not solve the problem with my Orbi system

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upgrade/tune up of desktop computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsure if upgrade/tune up were completed on my desktop

    No, I would not recommend this to a friend