A Geek Squad Agent will remotely help you setup or troubleshoot one computer peripheral or smart home device.
Q: What does the Geek Squad Agent do during the Device Setup and Support?
A: The agent will remotely help you set up or troubleshoot your device.
Q: How long does it take to complete the Device Setup and Support service?
A: The estimated time to complete the service is 60 minutes.
Q: What does this Device Setup and Support service include?
A: This service includes setup, configuration, or troubleshooting for one computing or smart home device for basic functionality.
Q: What kind of devices does the Device Setup and Support service cover?
A: The service covers one computer peripheral or smart home device.
Q: Is this Device Setup and Support service performed remotely?
A: Yes, a Geek Squad agent will assist you remotely.
Q: When will I here from the technician I paid for
A: This is very poor spelling folks. AND, I'm not waiting to HEAR from anyone as my issue was competently handled at my single trip to the Medford store.
Customers are impressed with the overall performance of the Device Setup and Support, with many reporting positive experiences. However, some customers have reported issues with its functionality. For example, one customer mentioned that their monitor did not work after the setup.
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