Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,985 reviews
Pros mentioned:
Setup
Rated 5 out of 5 stars
excellent service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
once I bot I had the geek squad pre set up the computer for me ready to be plugged in at home did a great job as always. I'm a member of the geek squad service and it's worth it.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Email updates
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to get my email address changed on a couple items and Mike did an excellent job getting it done. I also had him check out my computer to make sure it was running ok.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Smooth installation
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad came out and set up the new Sony. We didn’t have the set mounted, but wanted speakers connected and the set integrated with the cable box. They were efficient and very knowledgeable.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek squad efficiency and very explanatory.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great job and put it all together, explained the printer and different aspects of the computer so while not being very proficient in the various aspects of the computer, I am doing very well.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Andrew troubleshooted and installed my DVD Player
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent connected my DVD - he was polite, efficient, and extremely helpful in answering questions regarding the hook up and use. I highly recommend him (Andrew)
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad set up my new all in one computer.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad agent set up my computer and hooked up all accessories. He showed me how to operate new software and made sure I was comfortable before he left.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent job setting up computer!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Shawn did a great job in setting up our computer. He also set up the new printer. He was very thorough in his explanations and was a pleasure to work with. Excellent job!!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Wii system install.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Allen set up our Wii gaming system in very short time. He was able to install something that would have taken hours for us and then took the time to explain how to access the system.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
excellent job all around
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad came on time and installed my new computer and stayed and explained the new unit to me and how to use. he also moved the programs from old computer to new computer. very satisfied with the service
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad experts are the best
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad "expert" took care of every detail. I was able to use all my devices immediately and I had been well advised when I had any questions. Excellent service.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
PROFESSIONALS ALL THE WAY!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
TOTALLY SASTIFIED. ON TIME AND WAS VERY KNOWLEDGEABLE AND HELPFUL WITH ALL THE QUESTIONS WE HAD TO OPPERATE THE NEW COMPUTER. HE WENT ABOVE AND BEYOND. THANK YOU FOR GREAT SERVICE.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
excellent service 1st time used
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We decided to use geek squad and best decision ever, even though I know what to do when setting things up but, time wise was so much quicker. Any complicated questions they were able to answer which was amazing!!
I would recommend this to a friend
Cons mentioned:
Software
Rated 4 out of 5 stars
Overall a good performance,
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech support was excellent except for the fact that I was told to leave my computer on overnight so that my software problem could be worked on and fixed, Nothing was done on it until the next morning after l reminded the Geek Squad that the problem has not been fixed. They then fixed my problem.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent set up my new computer and connected it to my printer quickly and professionally. He also answered all of my questions and even showed my how to print from my cell phone.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Very good service from Geek Squad
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had two different occasions to use the Geek Squad and they have both been very good. The young men were knowledgeable and very patient with an older woman who doesn't know much about IT devices. I highly recommend this organization.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad set up my printer quickly
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent set up my HP ENVY 6055E Printer and connect it to WiFi. He was very knowledgeable and friendly. The agent was so nice & eager to help a Senior Citizen!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad is great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
From the set up, unpacking, backup, insuring everything working correctly and a few lessons in how to work the new system...... I really appreciate how easy the transition from hp to Apple has been due to the help of the Geek squad!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Brian was knowledgeable and personable.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
First time I had to contact someone else to do the installation as my IT guy was not available. The Geek Squad member, Brian was very knowledgeable and personable and he put things where I needed them to be and then got the tower up and running.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
efficient set-up
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased my new computer set-up since I have a slight handicap. Tech was on time and courteous. Performed the set-up efficiently & gave me a quick overview and answered my questions.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Computer setup
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nick, my agent was outstanding!! He knew what he was doing and was very friendly. He set up my computer and answered all my questions about it. I am so glad I am a Geek Squad member.