Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

SKU:
6932408

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,985 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Helpful

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was very knowledgeable, took his time and transferred data files I wanted from my old computer. He then set my new computer to save all data to the D drive instead of the default C drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian, I believe was his name, did an excellent job. Was very helpful in answering questions. I feel he went above and beyond his job in getting the computer and programs up and working

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Computer setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, my agent was outstanding!! He knew what he was doing and was very friendly. He set up my computer and answered all my questions about it. I am so glad I am a Geek Squad member.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad experts are the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad "expert" took care of every detail. I was able to use all my devices immediately and I had been well advised when I had any questions. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my new all in one computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent set up my computer and hooked up all accessories. He showed me how to operate new software and made sure I was comfortable before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representatives were knowledgeable and customer friendly. It was a pleasant experience. If they did not have the specific answer, it was just a phone call away from the solution. Truly professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geek Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Service come and set up my Roku and hook up to Comcast through the internet. They did a great job and were friendly. He even went beyond what was asked and did additional items for free. Will use again.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    He did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was setting our computers, printers and fax. He was very patient and answered all our questions, and the most important thing... he did a great job, everything is working perfect. Thanks so much geek squad!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Set up new laptop by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad in home experience was top notch. Network connected, printer connected, Microsoft 365 and Adobe Photoshop downloaded and purchased. Tech was knowledgeable, helpful, and his explanations were very clear.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad installed new computer quickly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job installing our new computer and also updating an existing desktop. The Geek Squad also showed us how to use specific items. Overall a great experience! Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great as usual !!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members came in & assessed situation & informed me that I did not have proper cables for DVD player hookup !! Told what to get & to setup another appointment for it to be installed !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my printer quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my HP ENVY 6055E Printer and connect it to WiFi. He was very knowledgeable and friendly. The agent was so nice & eager to help a Senior Citizen!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DVD installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my DVD player: partnered it too my VCR, got it running and showed me how to operate the system. Very very happy with the Geek squad. I would request this person again.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great job setting up and explaining.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alan/Allen was a very nice person I have dogs, so he called me to let me know when he was about to arrive. Alan/Allen was friendly and efficient and explained the basics so I could jump right in and get use to the new features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very positive Geek Squad experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great- very helpful, professional service and people. Helped me get my computer and printer set up quickly and efficiently. I highly reccomend Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad Support is great. They sent emails of what time they're coming. Call you when they're on their way. And set up everything quickly. The technician was friendly and very helpful with everything I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with time our Geek Squad was here.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was here about 3 hours. He transferred my files from my old computer as well as my files on my husband's MacBook Pro-older version to this MacBook Pro. He answered all of our questions, including some basic questions as well as more detailed questions. The longer he was here, the more questions we asked. It did not bother him that we watched what he was doing. He transferred all of my photos to this computer which numbered in the thousands. They were still being transferred when he left because of the large number of photos. What a gift he has being able to do all he needs to do for us customers that like computers but don't know the inner workings.

    I would recommend this to a friend
  • Cons mentioned:
    Printer compatibility

    Rated 4 out of 5 stars

    Computer/Printer Set-Up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did the basics; however, when he left, my computer was talking to my printer. The reason I paid for this guy to come to my home is that I am severely technologically challenged. With the help of a more tech savvy friend, we corrected the problem, but shouldn't have had to.

    I would recommend this to a friend
  • Cons mentioned:
    Printer compatibility

    Rated 4 out of 5 stars

    Getting new computer set up went well.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up all the important items. I wanted an old program set up which I owned, but was told I would have to buy new to work with windows 10. Followed that up and found that was incorrect. Went to geek squad in store and agent there programmed it into my hard drive which I had carried into the store.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thank Heavens for the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Geek Squad for many years and can't praise them enough. They are very knowledgeable, friendly, and will work with you until your problem is resolved.

    I would recommend this to a friend