Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,985 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Brian, I believe was his name, did an excellent job. Was very helpful in answering questions. I feel he went above and beyond his job in getting the computer and programs up and working
I would recommend this to a friend
Rated 5 out of 5 stars
if i could give 6 stars
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the geek tech that came to do my setup was amazing. he listened to my 1,000,001 questions while still proceeding with what needed to be done AND with a smile on his face.
he was super knowledgeable; taught me a couple short cuts ~ things as simple as how to create a shortcut to my desktop even faster than no time at all. he was very courteous. he cleaned up as he went along ~ meaning all the boxes, styrofoam, etc. when he left you could hardly tell he'd been here... except now i had a brand new desktop with a scnner/printer & kickin' monitor to boot. would definitely recommend the service.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Very positive Geek Squad experience
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything was great- very helpful, professional service and people. Helped me get my computer and printer set up quickly and efficiently. I highly reccomend Geek Squad!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Worth the money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
While online help is often useful, sometimes it's best to have in-person assistance. In my situation, it was much faster and easier to have a Geek Squad agent set everything up and make sure it was all working correctly.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
DVD installed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Installed my DVD player: partnered it too my VCR, got it running and showed me how to operate the system.
Very very happy with the Geek squad. I would request this person again.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Computer set up was much easier than in the past
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was very much worth the price to get our computer network for our business set up correctly so everyone can access the information. The rep was very personable and professional, and we were very pleased.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Thank Heavens for the Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had the Geek Squad for many years and can't praise them enough. They are very knowledgeable, friendly, and will work with you until your problem is resolved.
I would recommend this to a friend
Pros mentioned:
Data transfer
Rated 5 out of 5 stars
Helpful
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad agent was very knowledgeable, took his time and transferred data files I wanted from my old computer. He then set my new computer to save all data to the D drive instead of the default C drive.
I would recommend this to a friend
Cons mentioned:
Printer compatibility
Rated 4 out of 5 stars
Computer/Printer Set-Up
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad did the basics; however, when he left, my computer was talking to my printer. The reason I paid for this guy to come to my home is that I am severely technologically challenged. With the help of a more tech savvy friend, we corrected the problem, but shouldn't have had to.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Good set up service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very professional and knowledgeable.
Explained to us everything he was doing. And went over step by step what he had done and showed us everything that was different.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Great Service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad representatives were knowledgeable and customer friendly. It was a pleasant experience. If they did not have the specific answer, it was just a phone call away from the solution. Truly professional.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Such knowledge!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is our second computer in a month. We went ahead and got the Geek Squad support. Wow these guys have been great and so knowledgeable. Everyone has explained everything to me in a way I understand. Great value. We got the 3 years.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Great as usual !!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad members came in & assessed situation & informed me that I did not have proper cables for DVD player hookup !! Told what to get & to setup another appointment for it to be installed !!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Geek Service!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had Geek Service come and set up my Roku and hook up to Comcast through the internet. They did a great job and were friendly. He even went beyond what was asked and did additional items for free. Will use again.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Good Job!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything was installed and downloaded promptly and efficiently. The person was very knowledgible and made helpful suggestions. I would recommend him to anyone.
I would recommend this to a friend
Rated 5 out of 5 stars
Very pleased with time our Geek Squad was here.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad was here about 3 hours. He transferred my files from my old computer as well as my files on my husband's MacBook Pro-older version to this MacBook Pro. He answered all of our questions, including some basic questions as well as more detailed questions. The longer he was here, the more questions we asked. It did not bother him that we watched what he was doing.
He transferred all of my photos to this computer which numbered in the thousands. They were still being transferred when he left because of the large number of photos.
What a gift he has being able to do all he needs to do for us customers that like computers but don't know the inner workings.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Geek Squad installed new computer quickly
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad did an amazing job installing our new computer and also updating an existing desktop. The Geek Squad also showed us how to use specific items. Overall a great experience! Thank you Geek Squad!
I would recommend this to a friend
Rated 5 out of 5 stars
Installed my personal computer with transfer ,
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service. Extremely helpful during during covid. Arrived clean with mask, and was I went smoothly . I then went and bought
my grandson a computer from Best Buy.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
He did a great job
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
He was setting our computers, printers and fax. He was very patient and answered all our questions, and the most important thing... he did a great job, everything is working perfect. Thanks so much geek squad!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek squad set up my computer quickly
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek agent Shawn set up my computer with ease. Shawn is very knowledgeable and took his time to help me and to answer my questions. For me this is the way to go. Great service!