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Customer Ratings & Reviews

SKU:
6932408

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,985 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I decided to get new computer, he came back out and put it together for me, transferred my information and made sure it was the way I wanted it. Super job.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad isetup my Compiter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They setup my new Computer and Monitor and show me how it worked. it is so fast I have to wear a seatbelt when I turn it on...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Agent a God-Send for those over 60!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryson the Geek Squad agent has helped me two times navigate the installation of my Apple computers. He is excellent and Geek Squad ought to do all it can do to keep this young man.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Made sure I knew how to use my new I-Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sure I knew how to use my new I-Mac before he left. Very knowledgeable on everything. I definitely would use him again. Doreene Berning

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very patient and answered all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered my questions and explained many definitions which I needed to know. Very knowledgeable. Set up my laptop with what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My email and monitor problems solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with MS 10 and Geek Squad was patient with my questions and adept at resolving several issues to my complete satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech came to my home and set up new Apple Mac All-in-One. Very pleased with the efficiency and courtesy of the rep.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Periodic review and maintenance of pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent has provided excellent service for several years. Maintenance of my computer removing unnecessary background activity.

    I would recommend this to a friend
  • Cons mentioned:
    Printer compatibility

    Rated 5 out of 5 stars

    did all the fixes I asked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got all the repairs and readjustments done and quickly sorted out installing Word update and frozen printer, plus advice on a new desktop from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Staff very helpful and pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a problem with original printer purchase. With replacement printer we decided to go with in house set up. Got appointment quickly and very pleasant workers did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Scott Dicks from Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott Dicks did a fantastic job. Very knowledgeable and professional. I will be asking him for him whenever I need help from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by Agent Six.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time. Very professional and helpful with all my questions. Set up our new computer and hooked up all the devices for us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer and also helped me download data from my old laptop.he explained everything really well. A++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prompt and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very willing to accomodate our availability and arrived exactly when he said he would. He also spent a lot of time carefully installing the printer and teaching us how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Kevin did a great job!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was very knowledgeable regarding both our new computers, and was very helpful in explaining everything in an easily understood manner. Good job, Kevin!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I am challenged with all the new technology, I always call the Geek Squad and have never been disappointed. The agent did a great job setting up my new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solved my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several issues with my desk top computer and the agent was very patient in explaining to me so I would fully understand

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Don

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device set up was great everything went just as planned thank you Best Buy everything seems to go smooth every time I use a guys

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad set up my new computer at home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred all my date from my old Apple I Mac to the new one. I could not have done this myself! Work every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Matt is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed at my Geek guy Matt. He set up my new computer and printer pretty fast and explaining things to me as he works. He gave me a rundown on using my printer.

    I would recommend this to a friend