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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 7 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

Rating Filter

Pros mentioned filter

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,985 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Adam was our representative that assisted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great experience by having the Geek Squad come out in set up my printer as well as tweaked a few other devices. Very friendly courteous and respectful any efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech (Giang "Jaytee" Ta) Was very personable and professional in his instructions and review of instructions. This is a Great service and well worth the cost for peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan was assigned to us to install a new laser printer. Very good and knowledgeable. We had a few quirks due to an older pc, but he took the time to work out the issues

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer, transferred data from the old hard-drive to the new computer, and connected the printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tower quickly!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was professional and very knowledgeable. He instructed me on the use my new printer, tower, and speakers. Invaluable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad completed work in a timely fashion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer, explained features, and answered questions. He also said, to callback if there were additional concerns

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Camera installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed a camera for my desktop computer. They arrived on time, were very efficient, and it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad Cpmputer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job in setting up my new computer. All flies and programs were transferred withoufailure.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad transferred computer data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was prompt and efficient. Transferred all data from old PC to new one ~ even surprised me with what he could transfer!

    I would recommend this to a friend
  • Cons mentioned:
    Printer compatibility

    Rated 3 out of 5 stars

    Did NOT get instructions on how to print

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech did a good job setting up my new Dell Windows 10 desktop. He transferred all files, etc. to my new computer from old computer okay. No instruction on how to print from new computer were given. When I tried to do printing from the new computer it would not let me just print a paragraph (selection) or single page. It printed the whole 10 pages of the article. Even though I selected only 1 page. Also, would not let me print a 4x6 photo either. It would print the 4x6 photo on the center of the page instead of on the print.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Setting up a new computer can be stressful, and it's great that you let Geek Squad take care of that for you! It sounds like you still need some assistance with your new desktop setup. We have Geek Squad Agents standing by to help! For more assistance, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    wall set-up television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome....these guys know their stuff, when mounting a TV on the wall. They also answer questions you ask them. We wouldn't ask anyone else to do the work!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geek Squad Rep!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cassie was GREAT letting me know when she'd arrive; setting up my printer to my computer; explaining how it worked and was super nice! I love the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad set up new PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my new PC up and running. He was courteous, professional and very knowledgeable. Cudos on his performance!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The printer has the features I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is wireless so my tablets , lap top and cell phone can all connect to it. It is very user friendly and we are happy with it. I would recommend it to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My home theater is better than ever before. Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was superb in his evaluation of my home theater system, and because of my Smart TV not handling some of the programming was not able to be viewed because of slow internet speed. He suggested we upgrade from 20 megs to 40 or 60, and we actually went for the 60 megs, which is the fastest available in Pinal County. Now everything works like a charm, however, because, the Prime viewing not being supported by our older smart tv, we solved it by getting a fire stick from Best Buy and Richard installed it, and now Oh boy, Oh boy, Oh boy!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Wonderful service provided by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the geek squad transfer data from our pc to our new Mac. Very worth it to be sure all of our 3000+ pictures transferred properly. Would definitely recommend this service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the set up and the quick response of my specialist, Brian. He is very helpful in showing me things about my new computer and printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative came out earlier than expected which was great for me. Installed the equipment and explained my products to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My coumpter. Everything was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was done very well. He also was very helpfull in telling me somethings that I didnot know about my coumpter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad PC set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set-up computer on a Sunday. Very knowledgeable and very pleasant. Would highly recommend to anyone,

    I would recommend this to a friend
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