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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,985 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek squad installed device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed device and gave us instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad install my computer right the frist time.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lovely young lady who came and set up my new printer. so pleasant and so knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad set uo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed tv mount and hooked up 75" tv. Ran the cables to the computer (didn't want to rely on bluetooth connection) and got everything up and running. They tested everything while there and gave us a quick tutorial on the new equipment. Friendly, polite and very professional. Also cleaned up all the boxes which was nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent did everything as promised. Went the extra mile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great - Product inferior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop product was inferior. The laptop went dark after a few days - I exchanged it for another as told the 1st was a lemon. Donald from the Geek Squad came 2 times to reset it. Donald was on time, professional & courteous. Unfortunately, Best Buys team was unaware of the HP MS problem - not his fault. I eventually exchanged it for a Dell laptop computer. Geek Squad honored another set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What ? Someone will set up my computer for me..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really I am 63 years old and do not have the patience or understanding to set up and install computer. No grandchildren either to help, so yes I was glad to have the Geek Squad do this for me. I now have had my unit for over a year and happy. Also suggest getting 3 year service from Geek Squad as I've already used it 3 times. I get tune ups every 3-4 months to keep computer operating smoothly. Well worth it..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Stephen is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen is the best. quick set up. explains thoroughly. did all we needed and more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I needed help in getting my computer set up after

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job and everything works great! What else can I say?

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Initial set-up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the initial set up and follow calls met our expectations

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a blizzard, which shocked me. Stayed until done & answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup by tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time. Professional job. He took his time to recommend helpful tips.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Dry pleased with all in one computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed Neil in setting up the computer. The geek squad ame and help me by walking me through the set up. Also taught me lot about the computer .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jonathan did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan set up my wireless printer/scanner. Showed me how to use it very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    answered all my questions about setting up my PC, using different apps

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very thorough and professional job setting up my new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have been more pleased iwth the setup and data transfer service. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent Logitech keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy typing short stroke, comfortable wrist bar, FN key adds to easy of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this service was a very good idea. Will definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was fantastic.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and excellent service. The Tech was very knowledgeable.

    I would recommend this to a friend
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