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Customer Ratings & Reviews

SKU:
6932408

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,985 reviews
  • Rated 5 out of 5 stars

    Geek Squad tech went the extra mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with my cell phone that wouldn't transfer photos from my computer to back to my phone, and my agent really worked hard to help with this problem. He went the extra mile to help me. He was finally able to get the photos out so I could get them developed before they were gone forever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    KNowledgable and quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job installing my computer. did it fast and easy

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Competent and personable!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything I asked and in less time than I anticipated!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    liked convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up agent very knowledgeable. Explained all my questions in a patient manner

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geeks were great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for about 6 years now and this's one was also a home run!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of the problem quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 1st time using the Geek Squad. I was impressed with their service representatives knowledge. They listened to what I wanted and then showed me several items that would fill my needs for both equipment and price levels. They installed and set up my system at store for review and approval. Then they delivered and set up in home. Everything was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received very polite and thorough service in a timely fashionb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents set up my new TV and soundbar. They were excellent making sure to set up my remote so that I would only have to use one remote for everything. They took time to make sure I knew how to operate everything before they left. I also had a Geek Squad agent come to the house to set up my new computer. Convenient and great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guy did a fine job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech installed my new turntable and configured my sound system. Also set things up properly for streaming video with only features I wanted, eliminating a bunch of wasted monthly charges. I particularly appreciated that he was not judgmental at all about my lack of understanding about how things work. Thanks so much!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great service. Answered my questions.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came on time and set up my computer and printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great help from knowledgeable staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful setting me up and thorough in explaining his work

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    A ONE SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD WAS VERY FRIENDLY, KNOWEDGABLE, AND EFFICIENT. gREAT JOB.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used geek squad many times for setup and they're consistently excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad several times over the years. They are the best at what they do. They are very knowledgeable and professional. I just bought a new computer and had the Geek Squad set it up as well as all my other components. As in the past, they did a great job an answered all my many questions. Whether it is a virus problem or a new setup, they are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was completed on time and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was excellent. Explained everything and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep was careful and adept at installing my new HP all in one computer. He answered questions and took time to be sure my Office Suite was probably installed, printer was working, etc. Data from former computer was sent to an outside hard drive, available for access on the new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was fantastic. Helped resolve some issues along with set-up

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician knowledgeable and competent. Arrived on time and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A completely new Laptop and Sean was courteous, efficient and quick!

    I would recommend this to a friend