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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,985 reviews
  • Rated 5 out of 5 stars

    Pc rebuild

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with pc rebuild by geek squad. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicholas Murray has been home a couple of times vefore to provide some onsite services. As always, Nicholas did a great kob of doing all we needed him to do, Very professional pleasant to deal with and very patient with answering all our questions in a way we could understand, since we are not technically savy in these matters.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your tecknition was very knolgeable and helped me alot

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    On time. good explanation. Answerd my questions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time when he called.Fast service. Answerd my questions. Clear explanation Do this and not this way with Windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD'S is THE BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was on time, and really knew his stuff. I had a dead computer that needed a data transfer. He went above and beyond to retrieve the data and programs. He set my new computer with Windows 10 to work with all of my programs. The transition from old to new was seamless....THANKS to Jason!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    geek squad. fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad set up tv and computer. did a great job. everything work great

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is on time, very knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it being wireless.easy to use for an older person

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad member was GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very professional and hardworking. Also very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent service. Quick installation with no pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed our computers with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We depend on the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came the first time to set up our new computer. He returned a second time because the new computer was printing on the wrong printer. These are impossible tasks for us, as we are technology morons. Thank goodness for the Geek Squad. We’d be lost without our wonderful geeks.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    good set up job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped with everything we needed to set up computer and printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cayce, my Geek Squad specialist, was more than helpful. His expertise and knowledge were more than apparent, as he patiently explained every aspect of my new systems. He made certain than everything was working perfectly before he left. Henceforth, he is my go-to guy whenever I require the services of on site Geek Squad help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job done professionally and quickly. Well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service at Best Buy and at Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents did an excellent job of restoring and "cleaning" my computer after it was hacked. Then a veryt knowledgeable and informative Geek Squad agent helped connect everything correctly in my home...explaining things that I needed to know. I am VERY grateful for the experienced and patient service I got.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionl service in activating the Ring Doorbell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with installation technician Dallas Scott. He was on time, pleasant to talk to and very knowledgeable about the product and set-up requirements. He performed every function the printer offers to ensure it's performance was operational and instructions were clear to me. Scotts a tribute to the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    READ BELOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my two TV's....did a great job....I paid for the Geek squad to install 2 TVs and two computers...I'd like a refund for my computers...I had to have someone else do my computers...I know it was the Coronavirus...but that is not my fault I am 88 yrs young and somewhat computer challenged. and now am in an assistant `living complex with my wife....PLEASE SEND ME THE REFUND FOR THE COMPUTER SET UPS THAT THE GEEK SQUAD DID NOT DO.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable Kept in touch up prior to arriving..!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love the Geek Squad. They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek Squad. The did a great job setting up my printer andTV

    I would recommend this to a friend
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