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Customer Ratings & Reviews

SKU:
6932408

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,985 reviews
  • Rated 5 out of 5 stars

    Great with Seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was amazing! He was very patient and understanding that I was a low-tech senior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printing issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donald was great! He solved our problem with printer connectivity in no time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to our house was very courteous knowledgeable and very respectful highly recommend him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very knowledgeable teacher for the elderly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devon was wonderful. He took us through out steps slowly and clearly. He deserves a raise!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the two tech people were very professional

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech people were excellent with mounting my tv and very professional and friendly. answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled tech , fast, very reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas came fairly quickly. He is very polite, skilled to expert status. Very supportive , great person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my computer and transfered files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new computer and transferred all my files and I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of new HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Mark did an outstanding job on setting up my new pc and I couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great guy and great service. Install easily scheduled and done on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Geek Squad set up what I need to set up was really a nice experience. Very knowledgeable tech and respectful. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad is a true winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad installed a new printer, connecting it to a large computer and land line phone. Excellent, friendly service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was there when he said he would be. Did what I needed him to do. Very friendly was very comfortable with him. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being a single person and not very computer savvy this service is a must have. They have been so helpful! Thank you Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Laptop and help figuring out how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came to my home was such a pleasant, product knowledgable, professional service rep.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency

    Rated 1 out of 5 stars

    Installation and setup of new computer and printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregg couldn't have done a better job. He came in and followed all protocols in regards to covid 19. He set the computer and printer up and explained what he was doing as he went along. He copied our old files. He is knowledgeable, efficient, and very patient as he had two older people to deal with who were not really happy about having to learn new programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Very patient with me as system was set up, programs installed, external Hd installed. Explained everything. Very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought set up was fine but copier worked for two days and then wouldn't print anything but could use it to copy. Had to lug it all down to store to have a very nice person fix the problem. Works very well now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far my computer in order now..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recheck my computer problem and fixed, everything should be OK now. Great service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    answered my questions and even installed quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and efficient work and all my qualms were settled and even after he left he answered things I forgot to ask

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of new lap tops.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guy set up our new lap tops in a timely and efficient way. He was very patient with us seniors!

    I would recommend this to a friend