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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 184 reviews

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Rating by feature

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers recognize the CleanDr Blu-ray Laser Lens Cleaner as easy to use and effective at cleaning, with many reporting that it resolved their disc reading issues. However, some customers found the product expensive and noted that it didn't resolve all disc reading problems. Positive feedback frequently highlighted the product's ease of use and cleaning capabilities. Despite some concerns about the cost, many users found the cleaner to be worthwhile.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 184 reviews
  • Rated 1 out of 5 stars

    Worthless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did nothing. Waste of money. I would not recommend this to anyone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Alright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this product to clean out PS3. The system skipped and we had a lot of troubles. The main thing we think caused the problem was that we use to smoke and the nicotine probably helped cause the system to skip. We gave in and bought this to help clean it. It somewhat worked but not 100%. We have run it multiple times and it does do the trick for the most part. I wish however the price was a little cheaper for what it was. Even though it did not completely satisfy me it did do what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Digital Innovations CleanDr-Laser Lens Cleaner for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the Digital Innovations CleanDr. Laser Lens Cleaner for Blu-Ray Players recently. I actually purchased this to clean the lens of my blu-ray player on my PS3 system as I have been watching more and more dvd and blue-ray movies via my PS3 . I am very pleased and would recommend this to any Blu-Ray, PS3 owners. Pricy but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Blu-ray player

    Rated 5 out of 5 stars

    Cleaned My Lens and I Can Play Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and simple to use. Almost half of my blu-ray collection was not working and after using this product in my Sony BDP-S300 player, they began to work again. Be sure you get the one specifically for blu-ray players if that is the intended component to clean since the laser lens is closer than regular DVD players. A DVD cleaner could damage you blu-ray player based on the design differences of the machines.

    I would recommend this to a friend
  • Cons mentioned:
    Blu-ray player

    Rated 4 out of 5 stars

    My Blu Ray player was skipping when playing movies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Blu Ray player was skipping whenever I played a movie and I bought this lens cleaner in the hopes that it would fix it. It sure did. Right after following all the easy steps, I was able to watch my movies again without interruption. Additionally, I liked all the extra fine tuning options (video and audio) that this product included.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 3 out of 5 stars

    Set your expectations correctly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not help my unit. The Blu Ray head on my unit stopped playing after very light use. The manufactuer, Panasonic, does not cover failure after the 90 warrenty. This was a "grasping at straws" effort to clean and potentially restore the picture. It did not restore the picture. I believe that it may actually clean dust and or dirt on a head so, I will retain it for use on the new DVD player I have purchased.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is one of the best cleaners for blu ray players and is a must have. you should do this once every 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used CleanerDr. for many years on my DVD players. However, needed one for the Blu-Ray as the DVD cleaner did not adequately clean the Blu-Ray lens.This one for Blu-Ray is the same dependable quality but specific for Blu-Ray players. It will help determine very quickly were the problem is in your sound system and if the problem is the lens of the player or your TV screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After running the clean disc it cleared up the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fixed my Blu-Ray

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One day my Blu-Ray player stopped reading the discs and I thought I was going to have to buy a new. I found this lens cleaner, popped it in and it fixed it right up! It was easy to use and a big relief that I didn't have to spend more money replacing a player that was only a couple of years old.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    does what it is advertised to do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though maybe a little too expensive for what it does, it does perform fine.

    I would recommend this to a friend
  • Cons mentioned:
    Blu-ray player

    Rated 4 out of 5 stars

    Works for the most part

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its alright works here and there. Id recommend if your blue ray is having trouble playing dics

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    too easy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was very well worth the cost since i was anticipating having to buy a new dvd/bluray disc player (Samsung) prior to using it. CleanDr. was simple to use and took care of more than i expected. Not only have my movies stopped freezing and stuttering, but sound is greatly improved and audio/video synch is no longer a problem. I'm totally pleased with this product and that's rare!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase to maintain your DVD/ Blu ray player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use,and when i had questions,i called and a REAL person answered my questions. in todays world politeness,knowledge,are a real plus. shipping was fast, i always have great service from best buy. i always recommend best buy ,especially to the novice electronic person because you make asking questions and getting the answers so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was skeptical, but it saved my blu-ray player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Sony BD-S550 blu-ray player that stopped playing discs and consistently had "unknown" or "Cannot playback" errors. It was expensive when I purchased it a few years ago, but I was about ready to drop-kick it out the window. I decided to try this cleaning method before drop kicking. I dropped in the disc and cleaned it once. The blu-ray player now plays flawlessly and is back in action. This $28 cleaning disc saved a $250 player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My blueray player stopped playing any disc. I bought this and it ran once. Did not fix so ran it twice more since this disc ran and it worked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This really rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this for a few times now and have been very happy with thr results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Cleaner for the Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this cleaner. This is the best investment to maintain top performance on my Samsung HTFS6500W. I love how it optomizes the Audio, and Video. This is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a problem with a very expensive player and this fixed the issue. I use the product once a month now.

    I would recommend this to a friend