Customer Ratings & Reviews

The delivery and installation was perfect. Overall, a very good experience.

Quick, competent, efficient. The guy did a great job installing the double oven on his own

The crew charged us $400 as they needed to significantly cut into the opening. However, it came out great and they cleaned up after themselves.

Came on time. Knew what needed to be done. Did a fine job and left the job site clean.

again, once you get past the best buy scheduling fiasco, the actual install team was great. clean, efficient and explained everything

I live the size of this double wall oven. I can bake dozens of cookies at any time!

Good job came on time, looks good, had no trouble installing 5he unit. Very pleased with the installation

Great customer service for install my appliance. The installation is perfect and I like they do the work.

Awesome thanks he was the best and very kind and professional

I had a terrible experience with the installers. The first couple guys who came out and delivered the oven were supposed to install it. They took one look at the hole I'd prepared and said it wouldn't fit. The hole was prepared exactly to the specifications listed for the oven, and I told them that and showed them that with a measuring tape but they claimed the specs were wrong. They wouldn't even try, and even told me I needed to make the hole taller. These ovens have an adjustable height with a tolerance of several inches. There's no universe where the height could even possibly be an issue. It's pretty clear to me they simply did not want to bother installing such a heavy oven despite being contracted to do so, and they just left the oven in the middle of my garage and said I'd need to reschedule. I rescheduled, but the soonest available time was more than a week out, leaving me with no oven for over a week (I had to remove the old one in preparation for what was supposed to be a quick and easy install). Of course the new installers get the thing put in no problem in less than 30 minutes. Very, very displeased. Got the runaround on the phone when trying to get this fixed - Best Buy gave me the number of the installer and said I could call them, the installer said they could only be scheduled by Best Buy. Wasted hours of my time. Very disappointed. The only silver lining at all is that the price is not terrible for a double oven installation, given that they are heavy enough that a lot of companies will not do them (I know, I called around). I expected Best Buy would make this right after I explained what happened, but they didn't care.

installers ca;;ed ID themselves and advised when they might arrive. installed unit and left.

Oven was installed with no issues. In addition technician gave us a small tutorial on how to use oven.

They actually got this one right on the money. Plug it in and slide it in the hole. This was the only install in my kitchen that I didn’t have to pay a professional to come correct.

The installers knew exactly what they were doing. I was impressed by how knowledgeable and hard working they were. Great service.

The technician was knowledgeable and friendly. He did a good job of removing old oven and installing the new oven.

Installers did a great job - professionally installed in less than an hour, which included removing the old and installing the new.

These guys were awesome. They needed to do a bit of reconstruction in the space for the microwave oven combo, but they did it. Looks great!

The installation team was very professional and after the installation, they explained the basic functionality of the the double wall oven...

The gentlemen that installed my oven were wonderful! They knew what they were doing, cleaned everything up, and were very friendly!

The installers were excellent. Prompt, courteous and professional.