Customer Ratings & Reviews

Gentlemen installed my new double oven and did some need trimming. Excellent job!

very professional. quick and perfect installation

Great Bosch double oven. Great crew of installers. Clean, on time and professional

They claim it works as good as regular oven. Works ok but not as good as a real oven. Had problems with first one shutting off when oven was on, only advantage is it doubles as a microwave so saves you space.

The installation guys were very professional. Easy to work with and friendly.

Our Double wall installation was quick, they removed the old one and replaced with new one very fast. Great service.

On time, courteous workers who were very careful and used covid safety rules.

Installers did an excellent job - cleaned up after finished, purchased 12/17 - delivered 1/17

Excellent, professional job! Installation team very professional.

very knowledgeable and professional installation team. great job

I bought three appliances from Best Buy at the same time. The in-store experience was more then great. Cy, the salesman, was exceptional. His follow up was stellar and Best Buy is lucky to have him. However, the installation is a completely different story. I was doing a kitchen remodel and scheduled an installation date for all 3. The first guy came and ended up only installing the frig. He couldn't install the oven because he said that the 220 had to be relocated about 18" on the wall. He even made a mark on the wall as to where the 220 had to be moved to. I had my contractor move the 220 as advised. The 2nd scheduled installation appointment was a horrible experience. The guy had a total attitude and bottom line is that he just didn't want to do his job. He ended up only installing the cooktop. And by installing, what I mean is he just dropped it in and plugged it in. Because of his sloppy installation, the top drawer is catching on something, and is slow to open. It's a long story but let me just say that I was completely offended, and disrespected by this guy. I don't know if it's because I am a woman or he just doesn't like his job. Either way, it was a horrible experience. My 20 yr old son was home and even he was shocked at this guys attitude and lack of professionalism. I had to reschedule another installation date. I ended up canceling that because I just didn't feel safe to have another guy like him in my home, and the level of frustration was thru the roof. I also didn't want to take more time off of work. I ended up paying my contractor to install the dishwasher, and oven/microwave. Not only did I have to take off of work twice, I also had to pay my contractor more money to make up for Best Buys Team lack of professionalism. I did call Best Buy and talk to a very nice woman about the whole experience. She was very sympathetic and even offered some sort of compensation for the time off work, and for the poor service. But no one has contacted me from Best Buy. My advice is DO NOT use Best Buy's people for installation. Save yourself from some trouble and frustration.

Very professional and had many drop cloths, etc., to keep from scratching floors, was very conscientious, courteous.

Installers did an excellent job. They worked quickly and cleanly.

Satisfied with the dishwasher and the installation of my micro wave ? oven appliance

The guys did a good job but I wish I would have been told that there could be additional charges for installation cuts. I don’t like those kinds of surprises.

Our wall oven was never installed. This is a service that we paid for through BestBuy and as of today 7/9/2021 oven is still not installed. Order in March schedule for delivery and installation May 17 no one came out or called. I had to reach out to Best Buy. They scheduled someone to come out 6/4. Installer(plumber) comes only to tell us we needed an electrician to install some wiring (consult did not tell us that) this service cost is $480. So after doing what was asked of us we informed them that we were ready for installation. Best Buy sent out another plumber that also couldn’t install the oven. Plumber turned my hot water tank off (not sure why??) come home to find my hot water tank is not working anymore.I text plumber no response. I had to call out another plumber to check out my tank cost me another $85 this is the worst buying experience I’ve ever had in my life

Two man team showed up on time, worked quickly and efficiently. They got the job done to my satisfaction.

Wonderful job on a difficult install. The guys went above and beyond.

Installers were prompt, courteous, and professional. Installation was difficult and time consuming due to location of oven and its weight unfortunately leading to some scratches and gouging of adjacent wood cabinetry.

They did a great job swapping out the old and installing the new double wall ovens.