Customer Ratings & Reviews

The final installation was fine, however we had several issues with scheduling. Ultimately though, the ovens are properly installed, working, and we did not sustain any damage to our kitchen walls or floors.

After offering free installation with the purchase of a double wall oven by the Geek Squad, I was met at my door by two members that looked nothing like the Geek Squad they advertise. After 25 minutes of trying to find a way to charge me for the free installation, the installer finally told me that "free installation does not mean it is free". He then went on to say that since he doesn't work for Best Buy, he can charge me whatever he wants. With no real options presented to me, I consented to a small charge for installation. He then insisted I paid for it in cash, to which I refused. I finally gave him my credit card and they did minimal work to install the ovens at my house. After they left my house, I got an email that he had charged my credit card $350 for the "free" install. The worst part of it all is that Best Buy says its not their fault and I have to deal with the installer. 6 calls to the customer service center with each agent telling me that I got screwed and that someone would call me back. Guess what? No one called me back. The installer won't call me back, and after 6 weeks I am finally assigned to a Corporate Case Manager. Ovens were damaged during installation, but Best Buy won't take responsibility for that either since it is the installer's issue. Joke after joke with this company and no real customer service. No one willing to take responsibility, apologize for the way that we were treated, and then make amends to make the situation right. I'm just glad I didn't pay extra for the install that doesn't actually cover any installation of the ovens. At this point, I have given up on any real resolution and can only hope that other people don't make the same mistake that I did in purchasing and using the "Geek Squad" to install my ovens. If someone at Best Buy is listening, you can contact me at the email listed to resolve the issue.

Excellent Service. Guys were on time and installed perfectly.

Wonderful installation, David was very professional and knowledgeable.

Installer was polite quick knowledgeable cleaned up after himself and verified everything with me

It works great. Enjoyed my dinner all week this week.!!!!!!

Installers were great, prompt and cleaned up after installation

Technician arrived when scheduled, did a great job installing my oven and answered all my questions

This oven replaced a 35+ years old oven and we are extremely pleased with this oven!

My installer was so impressive in his desire to make sure everything was perfect for me.

Excellent team! They installed the oven quickly and efficiently.

The installer was AMAZING havent used the oven yet but it looks nice

Beautiful oven, easy to use. This oven far exceed my expectations

On first installation I noted the space was a bit too big. Marco said someone was going to have to build it up - I responded that I was told he would do it for an additional fee. He asked me how much I was quoted, I told him $75. Build up consisted of two 2X4 pieces of wood. Oven would not work, would not heat so he was called back to check. He then decided the unit was defective and a new one was ordered. When the new one was installed it also did not work. I was then told it was an electrical problem, which is what it turned out to be. Don't know why that took two tries to determine that.

A beautiful piece in our kitchen. Works great and cooks well.

the installers were very fast and efficient. The was a perfect fit.

Very smooth process. Everything was handled well.

These guys did a great job. Awesome service! Very happy with their work!

Best Buy in Illinois provided the best installers I have ever had. Really great guys!

Very friendly installers. Took them no time to get the job done