Customer Ratings & Reviews

Don't buy from Best Buy. I preordered the Ultimate edition in June. I did not receive my preorder bonus. I have spoke on the phone with Best Buy customer service, as well as sending several emails as well. They have "referred it to upper management". They say they gave one solution, to check the games add on content, as if it was auto installed, or to call Sony support. Then the number they gave is for Sony Electronics support, as in Televisions and hardware, which when I called was told it was the wrong number. The whole process is garbage. I even went so far as to reach out to Bandai Namco, in which they responded to my first message but then asked for more information and have yet to respond again after I follwed up over a week ago as of writing 10/20/24. To all the reviewers saying to check your email or your order status, you are wrong. I received no email, and its not in my orders. If it was when I emailed and called Best Buy they would ahve told me so, but instead when they check they did see that I did not receive it.

Not sure how something that is supposed to be arriving on 10/11 still hasn’t arrived. So if i got that right best buy hasn’t received a single copy of the game or its just blatant incompetence.

Not Being released on the release date as avertised.

I pre ordered online to pick it up today 10/11 and the game is still not ready, ive been getting text messages from best buy saying “Best Buy: It's taking us longer than expected to get your pre-order ready. We'll let you know when it's ready for pickup.”

Please Next Time people Just go to Your local gamestop and preorder the you are guaranteed to have the game on time if u do pickup and if u want early access just buy it digital your guaranteed to get the preorder bonus as well

Pre-ordered it, expected it to be ready to pick up on the release date on 10/11 yet they don't have it in stock. Such bad inventory management. Plus I heard other people didn't even get their pre order bonus....

I preorder the game to pick it up at the store today and i didn't get any email or text for pick it up

disappointed with best buy, the game was never ready for pick up.!