Customer Ratings & Reviews

I've never ordered open box before. But, wanted to save a few dollars. Honestly, probably should've just spent the few extra dollars. Lesson learnt though, so at least there's that. My first thought upon receiving the package was "wow, open box is REALLY open box". The box was all torn up and basically falling apart - the only thing that seemed to be holding it together was the best buy sticker on the side (covered the order number and code). Thought it would be fine becauae maybe it was just the box and the product itself was fine. Unfortunately, although the condition is "excellent", the controller had gunk all over it. Photos attached.

The extra controller for PS4 does what it's supposed to I also purchased mine from Best Buy at the same time when I bought my PS4.

Great controller just the stick Keri’s moving by itself. Overall my don likes his controller. Thank Goodness for protection plan on our device.

Controller didn’t last two months before it started drifting (moving the joystick without touching it) and shortly thereafter it no longer held a battery charge. Super disappointed because I’ve heard colored controllers are poorer quality for whatever reason but I thought that was nonsense, this is the second colored controller that’s stopped working within a few months of purchase. I’m extremely careful with them because I know one drop can be the end but I’m super disappointed this controller broke so soon. Thank goodness I got the protection plan!

This a wireless controller which makes ps4 more easier.

Literally this is the second PS4 purchase in 7-months and the SEVENTH PS4 purchase in under 18-months. Controller Connectivity Lag and Toggle-Drift has been the constant problem. I’m not sure how many people look forward to spending $64.99 roughly every 3-4 months for product that so poorly made it’s ridiculous. So if Sony’s “Illustrious PS5” Game station and controllers are anything remotely like its predecessor, NO THANKS!

I DISLIKE THAT PRICES KEEP GOING UP FOR GAMES AND CONTROLLERS BUT THEY ARE NECESSARY. IF YOU ARE GETTING ONE, YOU ARE BETTER OF WITH THE ORIGINAL ONE AND WHEN YOU GET UPSET, REMEMBER THE PRICE FIRST BEFORE SMASHING IT

Works well, buttons and all. I recommend it for sure.

Awesome replacement pair of sticks for the PS4, at a standard price.

Knowing we are dealing with an pandemic, you guys still seem to have the package delivered on time. Got it in 2 says (Gold controller)

Awesome thanks for having my joystick in stock great place to go.

Best Buy sold me a disgusting controller. Funny how they marked this as “open box” when it didn’t even have a box. They shipped me this piece of crap with a ziplock bag. The controller is in an extremely gross state. There’s dirt and filth caked in the sides and directional pad. Heavy signs of use even though Best Buy marked it as “excellent” I’ve never returned anything so fast.

THESE CONTROLLERS ARE FAKE. IT STOPPED CHARGING IN LIKE 10 MONTHS. I JUST GOT OFF THE PHONE WITH SONY BC BEST BUY WOULDNT REPLACE OR FIX MY CONTROLLER UNDER A YEAR. IT DOESN'T HAVE A SERIAL NUMBER OR BAR CODE ON THE BACK AT ALL. AND THE MODEL NUMBERS START WITH CUH. THIS ONES IS ONLY NUMBERS. SONY IS RN TELLING ME THEY SOLD ME A KNOCK OFF CONTROLLER

The L3 malfunctioning already after 2 months already

If you need buy the original ps4 controller You found that only in Best Buy From Sony great quality Thank you

Into a good controller I wish they change the ps 4 controller port to a seaport c

The charging port is slightly damage but controller works fine

The clear controller is definitely the coolest. The sensors can be even seen through the clear case. Love it!

I have no problems with Best Buy, just the quality of this particular controller. I expect new products to work without flaws. This paddle drifts left right out of the box.

I highly recommend using Best Buy for online ordering definitely will worth the wait