Customer Ratings & Reviews
- SKU:
- 5809015
Customer reviews
Rating 3.5 out of 5 stars with 678 reviews
(678 customer reviews)to a friend
Customers are saying
Customers admire the professionalism and installation expertise of the service. They appreciate the punctuality and quick, efficient work. However, some customers have concerns about bad service, no-shows, and exposed wires. There were also complaints about rescheduling appointments multiple times and lack of communication.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
The Install team was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give 5 stars to the actual men that came and did the actual install. The initial team that came to scope out my situation were friendly but tried to talk me into a different system. When I rescheduled the install the second team was great. And I'm glad I stuck with the system I originally purchsed.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Shiloh. Thanks so much for your kind words! We really appreciate hearing stories like this. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
I like Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initial experience with first technician installing my cameras was not good, but the company manager, Tracy, made it right and sent another tech to complete the job. Please make it easier for callers to reach you--Best Buy and Geek Squad; the hold times are way too long.
I would recommend this to a friendRated 4 out of 5 stars
Well done, well organized
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents arrived promptly on time and installed 5 cameras.
I would recommend this to a friend- Cons mentioned:Installation quality
Rated 1 out of 5 stars
Wire security camer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek is all mess up! They never finished the order. Everything went wrong with my order. When I geek squad give me a pick date and time,they call and cancel out. This have happened 4 times. This is bad business.
No, I would not recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Darwin was amazing installer, very knowledgeable and courteous.
I would recommend this to a friend - Cons mentioned:Installation quality
Rated 1 out of 5 stars
Extremely frustrated!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I NEVER received a call or cancelation so I called and Best Buy confirmed. Got a number for my installer after staying home ALL day to finf he doesn't go in attic and had canceled my installation. Need this completed ASAP PLEASE!
I would recommend this to a friend Rated 4 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were nice and professional. They responded to all concerns
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friendRated 4 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were patient kind courteous and professional.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friend- Cons mentioned:Installation quality
Rated 1 out of 5 stars
Horrible in-going nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One Tech refused to mount my cameras. I was a Total Tech Member at the time.He conjured up excuses.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Amazing and professional group.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv, mounted the doorbell, mounted the cameras and installed the mesh wifi. They were amazing and went above and beyond to make sure everything worked. Highly professional group.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friendRated 5 out of 5 stars
Geeksquad instilled my ring bell quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my ring bell perfectly and anytime I call Geeksquad is ever ready to help & always on time. They are committed to their work and I as a customer take pride in being a member & I am glad that I am!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad Levi did an excellent job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Levi did an excellent job in running wire and hooking up the devices. He checked and made sure that everything was running well before he left. Though there was a delay due to scheduling, we are very pleased with the security device and the work that Levi did. We have already recommended him to others seeking a security device.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friendRated 5 out of 5 stars
Security Camera Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kendall and his team worked very hard installing our 6 cameras. This was a complicated installation. Our Community Association required exterior wires be encased in electrical conduits (vaulted ceilings with no attic). Kendall made sure we were in compliance with Association rules - to not compromise our neighbors' privacy while protecting our property. I appreciate their hard work!
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was extremely professional and knowledgeable.
I would recommend this to a friend Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally excellent and professional service! They came with 3 people and worked great as a team to finish the installation and I am very happy.
I would recommend this to a friendRated 2 out of 5 stars
Print connect problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted geek squad with live chat, explanted that I was having printer connect problems. The live chat was transferred to phone chat. I waited 1 1/2 hours for response no response so I then ended the call the problem still occurring.
I would recommend this to a friend- Cons mentioned:Installation quality
Rated 1 out of 5 stars
Geek Squad did not install cameras.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents did not mount the camera. They never open the box to try they said they could not run the wires in my Attic. Again they never open the box to try.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friend Rated 3 out of 5 stars
Wired security camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned to get a wireless security camera system
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friend- Pros mentioned:System
Rated 5 out of 5 stars
Geek squad very helpful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents prewired home or security system and TV room. Very professional
I would recommend this to a friend Rated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was knowledgeable and did the job neatly and promptly ( wired security cameras)
I would recommend this to a friend