Customer Ratings & Reviews

ZERO Actually this one purchase convinced me to cancel my membership The worst interaction with any store the contractor called me 10 minutes to expiration of appointment to ask me if I could change the date when i said NO he said they dont do wired installation I did not put any star The guy who helped when i came to get my money back was exceedingly helpful and pleasant but I will not come to BEST BUYS anymore and have told family memebers some were aware I was waiting for the Install i DONT WANT YOUR POINTS KEEP THAT CRAP

No no no. Bad experience. The Geek Squad didn't even try to install the system I had purchased. It's easier to install a wireless system and that is why they brought one along. I had to find another company to install my Swann 4K system.

Best Buy has arranged 2 appointments to get this done and neither has been successful. Coming a third time on 11/21 so lets see how that goes

They don't know the work The installation is very poor within one month no camera is workin

The crew that services my account in regards to installation are superb. They are expeditious, thoughtful, professional and have never left my home without completing their tasks. I look forward to welcoming them again in the future.

Worst experience ever They didn’t want to do my install how I wanted it done they never suggested anything this has been the worst experience ever

Very bad experience with the third party company. Best Buy sends 3rd party company to install the cameras who does know how to install the cameras. Damaged my property. Came late every time.

I purchased some cameras Night Owl which I like but never got the install. I was told the the geek squad does not install unless cameras are wireless. not sure if I ever even got reimbursed for that.

Great job Listened to our needs and did there best to accommodate

The agents installed my cameras and hooked everything up to all the monitors. They made sure we knew how to work everything.

The tech was very knowledgeable and helpful. Fast and clean

Excellent job by the installation team - my security cameras are perfectly placed and the quality of the video from each is spot on. Mike Beard is the best

at first everything looked ok. Within time my internet was not working properly when I called the cable company regarding my internet he notice that the cable was cut and taped. How did it happened? The only thing was that the guy who installed the cameras cut the cable for the internet and never notified me on he had done! Why do I know it was the installer cause he was working in the area where the internet cable is located and we never had issues with the internet .

The Geek Squad was really great! They were very responsible with everything. On time with the appointment!

Excellent and prompt service. Tech John arrived at 8am sharp, installed the 8 camera system within 4hrs. He was attentive and answered all of my questions about the install, camera placement and DVR setup

The installers never showed up. No phone call. Called Derrick 3 times. No call back. Requesting a full refund. Cancel order.

The Security Cameras that I bought were excellent for the price

Geek Squad did a great job. Mounted our cameras outside.Made sure everything was up and running on our devices. Installed our Wifi boosts and made sure they were up and running. They went above and beyond our expectations. Thank you will definitely ask for Adam next time as well.

The technician recommended using the existing wires (from the old system) instead of the new wires coming with the product that I bought and wanted to install. I took the recommendation. After the installation, I took one month to make the product to work as intended, but all the features that I bought for weren't working. I talked to the manufacturer and it turns out the old cable is the problem. I paid a lot more since this was the "wired" system but the installation was just replacing the 4 cameras, no pulling any wired. I requested for a fix, and it is scheduled for the end of December. I will provide a review after that again.

Eric and Robert did an excellent job installing the cámaras they were fast and even offered suggestions on where the cameras would look great. I would definitely recommend this team to anyone very professional.