Customer Ratings & Reviews

The agents were efficient, friendly and knowledgeable about the system install. They cleaned up after themselves and discussed what they were doing. Very pleased.

The third party installed the system. However, they damaged my ceiling and although I have submitted a claim, they have not paid and ignoring my calls. The system is still not working properly and I cannot get my phone app to function. The Geek Squad came in to hang the TV to the system but they would not run the HDMI cord from the DVR to the TV. I was told that the third party was supposed to do that because the Squad is not certified to do it. The third part said the Squad was supposed to do it. I finally ran it myself.

Totally dissatisfied with Geek Squad installation. I have never had worse service in my entire life. These incompetent people have given me the run around and did an installation of my equipment that looks like someone in kindergarten could have installed.

The wired security cameras still NOT working properly. one of the cameras goes off line at night. another camera keep flickering. I have called several times to have the issues fixed, but still nothing happened. I called the 3rd party provider, he did not return my calls. I text him still nothing. I contacted GeekSquad, still waiting.

I liked the cameras and the DVR system however my condo was not compatible with this system and had to return. Would purchase again when buying a house.

Install company was on time and handled everything! Showed us how to set it up and use it.

good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

The guy was very knowledgeable and did a fantastic job on installing the camera's we are very happy with the work he did

The guy that came to install was very professional. He even went above and beyond to install the cameras. I definitely would recommend this service.

I ended up bringing my cameras back because your installation team is a joke

Someone came out to house to look at see what needed done. When the installers showed up they said no go too much work. I decided to do the work myself, and did it in about two hours. Last time I will ever cal Best Buy’s to install anything in my house. They event charged my credit card in advance, then had to call to get my credit!!

The Geek Squad was on time and professional. They placed the Ring Floodlight Pro exactly where I wanted it and got it working quickly.

The guys that installed my cams were great! They helped me understand how the cams worked and the different functions I could use to program each cam. They were awesome!

Very satisfied with all work done. All of the cameras work perfectly.

Excellent service. He was very professional and knowledgeable.

Agents were very helpful and were available after installation to answer any questions or address any concerns.

Very professional team and worked closely with customer to ensure production satisfaction

The agents, Frank and Hector, are very professional, courteous, punctual, and knowledgeable. They show concern for getting the service call completed

BB ran a good sale on this system. It works well and gets a good picture. The software requires time to learn but after you use it a few times on your portable device to check in it becomes much easier.

My cameras still do not work. I have called multiple times get This re. scheduled and get people out every time they get out. It does not get fixed correctly.