Customer reviews
Rating 3.7 out of 5 stars with 150 reviews
(150 customer reviews)to a friend
Customers are saying
Customers express satisfaction with the professional and helpful attitude of the installers. They appreciate the quality of the installation, describing it as well-done. However, some customers experienced unreliable service and frequent rescheduling, which caused inconvenience and frustration.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installer never came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was never completed.Installer never showed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service guy couldn’t find our home. Google Maps do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, we didn’t have it done. They couldn’t find out home. Won’t do that again
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not working. Geek Squad never showed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. This has been on going since July. I have tried several times 10 to be exact, but to no avail....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It definitely shouldn't take that many tries to get your wired cameras installed, so we do apologize for any inconvenience this may have caused you. It sounds like we still need to go ahead and get them installed. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the last minute they called and told me that they couldn't installed the product or warranty it they should have told me that in advance
No, I would not recommend this to a friendRated 1 out of 5 stars
Good Camera But it keeps losing connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup worked fine for couple of days but then it keeps losing connection/video loss and now doesn't record/display anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Unavailable In My Area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation unavailable...........................
I would recommend this to a friendRated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys just charge money to hang up, they don’t do wiring at all,
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .If you're not having luck with us over the phone, connect with us online at www.GeekSquad.com/chat! We're always looking for ways to help out more!
- Cons mentioned:Camera installation
Rated 2 out of 5 stars
Ring camera installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was made for Geek Squad to install our cameras. When the technicians arrived, I had everything set up with Ring. The only thing they had to do was install the camera. They didn't know how to installed them. I had to instruct them on how to install the camera and I'm a retired nurse. I wouldn't use them again for camera installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Geek Squad Installed Surveillance Cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install person was very courteous, The installer accidentally "stapled" Right, threw the "solid cable wire" connection; for the surveillance camera. Stapled "wire" is constantly Interrupting the Camera Streaming, and making annoying beeping noise.
I would recommend this to a friendRated 5 out of 5 stars
Professional and courteous installers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and courteous installers on time and very thorough.
I would recommend this to a friend