DVR or POE Camera Install with Wire Concealment: 2 Cameras

My original schedule was from 12-8pm. They called to say installers were going to be a couple hours late which was okay. They called again saying they were coming at 7:30. Then called again saying they will be here at 8:30pm. It took them until Midnight to finish 2 cameras. Not only I waited the entire day for them to come they came after 8pm & took another 4 hours for complete. I paid for a (Wired Camera install) and already the installer was giving me options on getting a wireless camera because it was easier to install. He was also trying to reschedule after I waited 9 hours for him saying my wires weren't long enough when I knew it was. I understand it was after hours but that has nothing to do with me for my installer to be in a bad mood doing his job, good customer service is everything. He used black zip ties to mount the wires instead of the white mounts that already came with my wires, and on top of that he didn't even cut a couple zip ties on the wall. They made a mess on my floor after installing the cameras & didn't even bother cleaning it up. That's just the minimum of what went wrong, on top of that I got charged twice for the installation, another $200 deducted from my account the next day...

Great cameras and great coustomer service. You will not be disappointed with this product or service.

While scheduling the camera installation was a lengthy process and took multiple calls which was painful, the installation of the wired cameras went well. The installation was performed by a third party hired by Best Buy and they did great work. They took time to make sure it was done correctly and wired properly. The installation took all day due to the number of cameras - 10 total. The only item that could have been improved is if there would have been more time or a separate time to go over additional settings of the system to ensure we are using it to the fullest. Overall, impressed with the installation other than the initial calls and visits to schedule it.

One camera of the first set died. Had to take Both cameras down and return as "a set". What a pain. This was after waiting 3 weeks for a geek squad appointment for service. Then had to order new cameras and wait an additional 3 weeks for install. Too much time without camera coverage. Hoping for better luck with the replacements. The geek squad installers for the replacement cameras were great. Install was fast. There is still intermittent "Camera is offline" notifications from various cameras.

I BOUGHT A WIRED CAMERA INSTALL FROM BEST BUY TWICE. MY FIRST INSTALL WAS PURCHASED AND APPOINTMENT WAS SCHEDULED FOR OCTOBER 28TH. THIS GUY FROM GEEK SQUAD SHOWS UP AND SAYS THE GEEK SQUAD DOES NOT INSTALL WIRED CAMERAS. SO I SAID THEN WHY DID YOU SELL ME THE SERVICES. HE SAID WELL WE DO INSTALL WIRED CAMERAS BUT NOT THE RING CAMERAS. REALLY??? HE SAYS HE HAS TO GO BACK TO THE STORE AND HE WILL HAVE SOMEONE CALL TO RESCHEDULE. NO PHONE CALL AND NO CAMERAS INSTALLED. I NEEDED THESE CAMERAS INSTALLED AS I WAS LEAVING FOR 5 MONTHS FOR THE WINTER. I CALLED 888 BEST BUY 10/28/10/29 AND 10/30. NO ONE WAS WILLING TO ASSIST SO I RETURNED THE CAMERAS TO BEST BUY. THEN I MAKE A SECOND ATTEMPT TO GIVE BEST BUY ANOTHER CHANCE. ALL I CAN SAY IS IT WAS A NIGHTMARE. PURCHASED CAMERAS AGAIN 11/3 AND MADE APPT FOR 11/27. GET A TEXT A COUPLE OF DAYS LATER CONFIRMING AN 11/8 APPT. I DID NOT SCHEDULED FOR 11/8 AS NO ONE WAS HOME. CALL AND WAIT ON HOLD JUST TO FIND THAT I CANNOT GET MY 11/27 APPT BACK. SO RESCHEDULED FORM 11/13 AND HAD TO PAY SOMEONE TO SIT AT MY HOUSE FOR 7 HOURS AND THEY NO SHOWED. GOT A CALL 1/2 HOUR AFTER THE NO SHOW AND WAS TOLD THEY HAD AN EARLIER ISSUE. THIS WAS A THIRD PARTY INSTALLER. THEY PROMISED THEY WOULD COME OUT 11/26. BUT MY BB ACCOUNT WAS NEVER UPDATED WITH THE NEW APPOINTMENT. SO I CONTINUED TO CALL PERIODICALLY TO GET ANOTHER APPOINTMENT AND WAS TOLD I COULD NOT HAVE CAMERAS INSTALLED UNTIL MID DECEMBER. WAS PROMISED A CALL BACK ON THREE DIFFERENT OCCASIONS FROM A SUPERVISOR AND NO ONE BOTHERED TO CALL BACK. ONE REP PROMISED ME AN ESCALATION CALL AND COMPENSATION AND NO CALL/NO COMPENSATION, I GUESS MY TIME IS NOT WORTH ANYTHING. THE MANY HOURS I SAT ON HOLD AND HAD TO EXPLAIN MY SITUATION OVER AND OVER AND OVER AGAIN WITH NO RESOLUTION, THANKFULLY THE THIRD PARTY INSTALLER KEPT THEIR PROMISE AND SHOWED UP TO COMPLETE THE INSTALL ON 11/26. I AM CANCELLING MY TOTAL TECH SUBSCRIPTION AND WILL NEVER USE GEEK SQUAD SERVICES AGAIN. I DO NOT RECOMMEND THE GEEK SQUAD AS THEY ARE NOT DEPENDABLE