Customer Ratings & Reviews
- Model:
- 304619-01
- SKU:
- 6577400
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers consistently note the 360 Vis Nav Robot Vacuum's strong suction and impressive cleaning performance, particularly on carpets and with pet hair. However, significant concerns exist regarding its navigation capabilities, with many reporting issues finding the charging dock and completing cleaning cycles. Battery life is also frequently criticized as being too short. Mapping functionality is another area where users have experienced problems with accuracy and completion times.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Best robot vac so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then 4 other vacuums we tried and one of them was roomba 10 max a couple other brands from Best Buy and this is the only one that does what it says reliably, It does on occasion need help not often at all tho. Cleans great , bagless is a plus. I’d recommend for sure.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Jonathan, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of yourDyson 360 Vis Nav Robot Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly bought this being skeptical. This robot vacuum is rather quiet and is able to navigate quite well. Definitely is getting better each time it runs. I thought I would not like having to empty it every few runs, but honestly its not bad and I dont miss how loud the iRobot base is. Got it on sale and love it!
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson 360 Vis Nav Robot Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy!
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. For the money this was a disappointment and I did return it. My favorite feature was that Best Buy was great at taking it back and crediting my card. Underwhelmed for a Dyson and the price, didnt really pick up like i had expected it to.
No, I would not recommend this to a friendReturned a day later.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a loyal customer who has been impressed by Dyson's quality for years (my 10-year-old upright vacuum is still excellent), this robo vacuum was a massive disappointment and an utter failure. Despite the appealing sale price, this unit failed basic functionality tests. It consistently struggled to navigate, became 'lost' multiple times, and was unable to return to its base station, requiring constant manual intervention. This product is an enormous waste of money and time. It does not live up to the Dyson name or price point. I immediately returned it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Best robot vacuum
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson robots have a lot of backlash when it comes to battery life, but I think that is a small price to pay when you have a unit that actually cleans your home! This vacuum has way more power than a normal robot vacuum. If you think about it, why does battery life matter so much? The point of the robot vacuum is that you are not cleaning! Your home is cleaning when you are gone. the unit cleans my home while I am gone. This is definitely the best unit there is. I love the Dyson 360 Vision Nav.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Keagan, thank you for providing your great feedback! We are delighted to hear that your Dyson 360 Vis Robot Vacuum is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
- Cons mentioned:Mapping, Navigation
Worst ive ever used
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got mine today - its complete trash. Regardless where you put it, it cant find the dock. I mapped my entire house and it cant goto a single zone. It throws an error and then spends the next hour trying to dock again. COMPLETE JUNK
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Thank you for providing a review of a Dyson experience with your 360 VisNav. Sensor notifications that may happen during your first clean or if your robot is still discovering areas of the home, but it will likely go away as the robot cleans everywhere more regularly I am sorry to hear you are having difficulty.. We are committed to creating a world class experience. I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
- Cons mentioned:Navigation
Dyson vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit stubborn to set up. Found that it needs to be mapped with the docking station in a open space.
I would recommend this to a friend Not perfect but better than most
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. As with any robot vaccum still needs some human assistance when stuck
I would recommend this to a friend- Cons mentioned:Mapping
Very Disappointed with this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple Dyson products and I have never been disappointed until this product and I gave it multiple tries. At first worked like a dream but after a month it lost the mapping and only cleaned like 15% of area that it was programmed to clean… Returned item
I would recommend this to a friend Less noise, more power.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on Black Friday price. I previewed owned an iRobot. I would recommend this one hands down. It has a higher suction and lower noise level.
I would recommend this to a friend- Pros mentioned:Suction
Works amazingly well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why the vacuum gets negative reviews. Excellent suction, intelligent navigation, and no bags or filters have to buy.
I would recommend this to a friend Love this product !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, my favorite vacuum ever ! I would recomemended !
I would recommend this to a friend- Cons mentioned:Navigation
Confused Robot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible intelligence so far. Mapped the house, sent it to clean a room, and it left the docked, did a few circles and then returned to home without cleaning.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
- Pros mentioned:Cleaning performance
Great assistant to support our household.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent addition to our home and related maintenance and upkeep
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Kiana, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Robert Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
A Smart Robot Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had good luck with robot vacuums but have loved all of the other Dyson products so I had so I thought I would give it a try. This is a great machine! The app is easy to use and does a good job vacuuming and mapping out the house to avoid areas that I have restricted from it.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We hope you will provide us with more opportunities to serve you in the future.
Thanks for being the best part of Dyson.
Best Wishes,
Ridhu
Dyson Customer Support.
- Cons mentioned:Battery life
Battery life is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible. I will be returning it 1 hour charge time 12 min vacuum time on “boost” or high.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
tiney but mighty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs taking apart and cleaning at least weekiy but keeps my floors clean.
I would recommend this to a friendDyson robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is wonderful.It works very well though out my house.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Poppy, thank you for your wonderful feedback! We are thrilled to hear that you are pleased with the performance of your Dyson 360 Vis Nav Robot Vacuum. If you have any further questions or concerns, please don't hesitate to reach out to us at askdysonUS@dyson.com. Wishing you great health and joy! Best regards,
Dyson Customer Care
Ordered 2 and both were broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 1 when it arrived I could not connect to app. Called customer service and they were useless. I ordered another one and that one had software issue. I was told by customer servixe to return.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Robot Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great... better than expected... the main drawback is that it takes forever 1 hour per 1000s/f and 90 min to recharge also doesn't self empty ....but does a great job
I would recommend this to a friend