Customer Ratings & Reviews
- Model:
- 304619-01
- SKU:
- 6577400
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the 360 Vis Nav Robot Vacuum's cleaning performance, powerful suction, and sleek design. However, some customers have expressed concerns regarding its navigation capabilities, battery life, and mapping functionality. While the robot demonstrates effective cleaning abilities, improvements in these areas could enhance the overall user experience.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tries 3 times to map a simple apartment, failed miserably.
No, I would not recommend this to a friend Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. For the money this was a disappointment and I did return it. My favorite feature was that Best Buy was great at taking it back and crediting my card. Underwhelmed for a Dyson and the price, didnt really pick up like i had expected it to.
No, I would not recommend this to a friendAwesome unit
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit. Especially for a busy lifestyle where cleaning is hard
I would recommend this to a friendTerrible product! Needs better design.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right out of the box. When I called Dyson support, they said the only fix was to exchange the item for a new one. Vacuum spun in circles right in front of the doc and could never find it.
No, I would not recommend this to a frienddisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the regular Dyson. so I want this for Christmas and it’s absolutely the worst cordless robot vacuum I’ve ever had sorry I have all the other Dyson products and I love them
No, I would not recommend this to a friendLove this product !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, my favorite vacuum ever ! I would recomemended !
I would recommend this to a friendA Smart Robot Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had good luck with robot vacuums but have loved all of the other Dyson products so I had so I thought I would give it a try. This is a great machine! The app is easy to use and does a good job vacuuming and mapping out the house to avoid areas that I have restricted from it.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We hope you will provide us with more opportunities to serve you in the future.
Thanks for being the best part of Dyson.
Best Wishes,
Ridhu
Dyson Customer Support.
- Cons mentioned:Navigation
Confused Robot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible intelligence so far. Mapped the house, sent it to clean a room, and it left the docked, did a few circles and then returned to home without cleaning.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on [email protected] and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Dyson robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is wonderful.It works very well though out my house.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Poppy, thank you for your wonderful feedback! We are thrilled to hear that you are pleased with the performance of your Dyson 360 Vis Nav Robot Vacuum. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. Wishing you great health and joy! Best regards,
Dyson Customer Care
tiney but mighty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs taking apart and cleaning at least weekiy but keeps my floors clean.
I would recommend this to a friend- Cons mentioned:Battery life
Battery life is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible. I will be returning it 1 hour charge time 12 min vacuum time on “boost” or high.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on [email protected] and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great... better than expected... the main drawback is that it takes forever 1 hour per 1000s/f and 90 min to recharge also doesn't self empty ....but does a great job
I would recommend this to a friendHave had all robot vaccums and this is best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May be better values out there but this is the most superior product. Gets tye cleanest and easy to use and maintain. Is it worty $1,300? For us yeat others maybe not
I would recommend this to a friendGreat assistant to support our household.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent addition to our home and related maintenance and upkeep
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Kiana, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Robert Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Ordered 2 and both were broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 1 when it arrived I could not connect to app. Called customer service and they were useless. I ordered another one and that one had software issue. I was told by customer servixe to return.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Robot Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to [email protected] and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Yagmur
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it, it suits my home very well Thank you so much
I would recommend this to a friend- Cons mentioned:Battery life, Mapping, Navigation
Worst robot vacuum I have used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and returned in one week. The mapping, suction, noise, battery life, and "vision" features are way behind the curve. Do not plan on running it at night, the unit needs to constantly light ita surroundings to navigate and the unit produces insane levels of noise compared to every other neato, Roomba and Eufy ive owned. Mapping is atrocious, it failed to proper map our floor after several attempts. The $600 eufy i just picked up maps without a stupid light, recognizes cords, sox, and other obstacles, and empties itself, all 100% reliably for 15 runs so far. Dyson missed by a long long ways
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your detailed feedback with us. We are very sorry to hear that your experience with Dyson 360 Vis Nav Robot Vacuum did not meet your expectations. We understand how important it is for the features such as mapping, suction, noise level, battery life, and vision to perform reliably. This is not the standard of quality we aim to provide, and we understand your frustration, especially when comparing it to other products you have used. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. To help you with better assistance, we request you to reach out to Dyson support channels through our official website by initiating chat or you can also connect with us on call (1-866-693-9766). We would also like to learn more so we can learn ways to improve future services. Please feel free to email [email protected] in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
- Pros mentioned:Cleaning performance
Dyson Robot: Powerful Cleaning #WorthIt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson Robot offers impressive cleaning performance with a sleek, modern design. I have no engineering knowledge to understand how this little helper effortlessly maneuvers around my house, but it is nothing short of Black Magic. The app is really cool and the whole setup process is a breeze. I used to have a Shark robot, but it almost just pushed dirt around, picking up decently on hardwood floors, and not picking up at all on carpets. The Dyson robot... wowza! Carpets cleaned. I saw their info which referenced seeing around your house by using points like stars. I kinda rolled my eyes... I mean we don't use the stars anymore for a reason, but it does SUCH a better job than my Shark Vac or my iRobot mopper, all without running into anything! Again no idea how, but I'm a fan! Overall, the 360 Vis Nav is a powerful and stylish robot vacuum that delivers excellent cleaning results. While it may not be the cheapest on the market, its effectiveness and design make it a strong contender for those seeking a top-of-the-line cleaning solution.
I would recommend this to a friend - Cons mentioned:Navigation
Cant navigate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hope that dyson reads these reviews snd fixes the issues as it could be a great product. I am very disappointed in the Dyson Robot Vacuum and the my Dyson app. The vacuum hardware is fanaminal but the software is so bad it makes it almost useless. The inly resson i have kept the vacum is hopes that they will improve with software updates. There has not been a single cleaning job complete without it not being able to get back to the dock. Some times it will get stuck on something other times it'll just be in the middle of the room dead as if it couldn't navigate it's way back to the dock. This it has never fully completed a cleaning job. The app is very basic compared to eco vac and rumba. As it vacums it doesnt continually refine the map. To edit anything on the map to have to redo it entirely. To out deviders between rooms yoy cant zoom in which makes it very difficult to correct position the room devide. Same with ouluning sn obsticle. It does not auto populate what time of flooring is in each room eother. Please please please improve the software. If so, its a five star.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Robot Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to [email protected] and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:Suction
Dyson vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum. Great suction and it stays charged for a while. One of the best ones we’ve ever had we loved Dyson.l!
I would recommend this to a friend
