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Customer reviews

Rating 3.5 out of 5 stars with 65 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers frequently mention the Dyson Robot's impressive cleaning performance, higher suction power, and ease of use. However, significant concerns are often raised regarding its navigation, which is described as inconsistent, its problematic mapping capabilities, and its short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-65 of 65 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dyson Robot: Powerful Cleaning #WorthIt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dyson Robot offers impressive cleaning performance with a sleek, modern design. I have no engineering knowledge to understand how this little helper effortlessly maneuvers around my house, but it is nothing short of Black Magic. The app is really cool and the whole setup process is a breeze. I used to have a Shark robot, but it almost just pushed dirt around, picking up decently on hardwood floors, and not picking up at all on carpets. The Dyson robot... wowza! Carpets cleaned. I saw their info which referenced seeing around your house by using points like stars. I kinda rolled my eyes... I mean we don't use the stars anymore for a reason, but it does SUCH a better job than my Shark Vac or my iRobot mopper, all without running into anything! Again no idea how, but I'm a fan! Overall, the 360 Vis Nav is a powerful and stylish robot vacuum that delivers excellent cleaning results. While it may not be the cheapest on the market, its effectiveness and design make it a strong contender for those seeking a top-of-the-line cleaning solution.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Cant navigate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hope that dyson reads these reviews snd fixes the issues as it could be a great product. I am very disappointed in the Dyson Robot Vacuum and the my Dyson app. The vacuum hardware is fanaminal but the software is so bad it makes it almost useless. The inly resson i have kept the vacum is hopes that they will improve with software updates. There has not been a single cleaning job complete without it not being able to get back to the dock. Some times it will get stuck on something other times it'll just be in the middle of the room dead as if it couldn't navigate it's way back to the dock. This it has never fully completed a cleaning job. The app is very basic compared to eco vac and rumba. As it vacums it doesnt continually refine the map. To edit anything on the map to have to redo it entirely. To out deviders between rooms yoy cant zoom in which makes it very difficult to correct position the room devide. Same with ouluning sn obsticle. It does not auto populate what time of flooring is in each room eother. Please please please improve the software. If so, its a five star.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello,
      Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Robot Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support. dysonglobal

  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Dyson

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts 45 minutes...... Gets stuck and it just goes round and round in the same spot. For a few minutes then it snaps out and goes again

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi Carl,
      Thank you for taking the time to share your experience with us. We regret that you are facing battery issues with your Dyson 360 Vis Nav Robot Vacuum. We apologize, and we will work on this feedback for a better experience. Our primary objective is always to help our valued customer in the best possible way and will surely get a better experience ahead. For future instances, we request you to send an email to: askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support dysonglobal

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Another great Dyson product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so confused why other reviewers have given this vacuum a low rating. I am extremely satisfied with its cleaning and navigation capabilities- it’s far superior to any other robot vac that we have used previously. The battery could last a little longer, however, I’ve said that about every robot vacuum we’ve owned. I’m honestly curious how anyone could fault this product.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Dyson vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum. Great suction and it stays charged for a while. One of the best ones we’ve ever had we loved Dyson.l!

    I would recommend this to a friend