Customer Ratings & Reviews
- Model:
- 310731-01
- SKU:
- 6284230
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Airwrap Multi-Styler's ease of use, styling capabilities, and time-saving drying features, with many praising the multiple attachments. However, customers are negative about the high price point, and some express concerns regarding curl hold and the product's longevity. Several users found the device to be heavy. While some users found the styling process easy, others found it challenging.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Attachments
Kind of pricey but worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Bought this as a gift for my wife and she absolutely loves it, it has all the attachments she needs to get her hair styled the way she wants it.
I would recommend this to a friend Does not work as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with this. This was a christmas gift for my fiancé and out of the box the bluetooth does not work. According to dyson the bluetooth had been disabled and after following the troubleshooting it still would not turn on. For $600 brand new something like this is expected to work out of the box and it falls short. The product can not be added to the app for registration or to use the features of the app like the instruction video. This is unacceptable by dyson and this product does not work as intended. I would not buy this and I would go with a Shark instead. This product was supposed to be reliable, easy to use, work as intended but unfortunately it is a bust. Dyson needs to figure this out and have a severe reduction in price for such a faulty product.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:Ease of use, Hair styling
I don’t LOVE it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product but not worth the price. It’s easy to use and gives you great curled. It’s perfect for thin easy to manage hair but not that much control for thicker hair. For a smooth blowdry
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm happy to hear you're finding your Dyson Airwrap™ to be a great product, and easy to use in your experience. Please note, we do have styling guides available which are great for achieving various styles, and are also helpful with different hair types. That said, we're also happy to assist with ensuring you're able to get the best from your Dyson Airwrap™ Styler. Please don't hesitate to contact us directly at askdysonus@dyson.com. We're always keen to assist if ever needed.
Best wishes,
David
Dyson Customer Support
- Pros mentioned:Hair styling
She loved it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommendthis for hair product. Im not an experect but I can tell even ther it makes a difference on the gilfriends hair.
I would recommend this to a friend - Pros mentioned:Hair styling
Not worth the $$ at ALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How this has so many high reviews I’ll never know. I love Dyson and have multiple of their products in my home including the dryer and the straightener. I wanted to love this so bad, but it’s not work the $$. Your hair will look amazing for 3 minutes and then fall completely flat. I do have thin hair so maybe that was a factor. Took it back after multiple different attempts
No, I would not recommend this to a friend - Cons mentioned:Performance
WARRANTY FOR LIFE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my Dyson Airwrap for the 3 years that it worked. Only a 2 year warranty for this $600 hair tool? Really Dyson? We know you can do better than that. Yes, I literally got sucked in. Dyson repair quoted me $180 to fix it. Dyson you suck!
No, I would not recommend this to a friend - Cons mentioned:Price
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ! My husband bought this for my birthday, while expensive, you do get alot of attachments so I don't think it's too bad.
I would recommend this to a friend - Cons mentioned:Performance
Airwrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first. Now it just shuts off after 30 seconds
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry that you are having an issue with Airwrap™ hairstyler. If it is shutting off, this could be due to there being a blockage of air. The machine is designed to shut off automatically when there is a blockage to protect the motor from overheating. Here is a video showing how to maintain the filter mesh and cage: http://ms.spr.ly/6175eQ9aV
If that doesn't resolve the issue, please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
- Cons mentioned:Curl hold
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not hold the curl in the hair was not worth the price i paid i have other dyson product and love it that is why i bought this
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tamara, this is Kelly with Dyson. Thank you for your review. Curls can be tricky with the Airwrap and there is a bit of a learning curve. We would be very happy to help you get the best from your Dyson. Feel free to contact us directly at askdysonUS@dyson.com, and we'll be happy to help.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Hair styling
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Works great with damp hair and doesn’t damages the hair.
I would recommend this to a friend Incredible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my girlfriend for our 3-year anniversary. Excellent craftmanship by Dyson, the Airwrap is an incredible innovation in hair-drying technology. The build quality is immaculate with a beautiful color selection and fantastic unboxing experience. The price point may seem a little steep, but I believe it is 100% worth the money
I would recommend this to a friend- Cons mentioned:Curl hold
Steer clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this so badly but it does not live up to the hype. I have curly roots and the tool did not smooth them at all! Had to use a flat iron to get the look of a blowout, and the curl tool didn’t even hold til I was finished drying my whole head. My $25 Revlon instyler works better. But worst of all, this “non damaging” tool ripped out a chunk of hair in the back
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Sara, this is Tia from Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap styler. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Ease of use
Good gift for wife
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife, and she loves it. If you want to make your wife happy, this is it.
I would recommend this to a friend - Pros mentioned:Ease of use
Great hair tools to have!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still running strong! My daughter loves this! Easy to use!
I would recommend this to a friend - Pros mentioned:Hair styling
I love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for straightening thick hair but keeping volume.
I would recommend this to a friend - Pros mentioned:Hair styling
so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.soooooo good for hair this is so good. BUY THIS ASAP
I would recommend this to a friend Best product ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my wife was so happy. It's a little expensive, but my wife told me that it's worth every single dollar I paid. She told me that I takes lees time to do her hair, specially the curls. Plus she doesn't have to use the iron to flatten her hair. I even tried the blower myself and it is pretty dam good. Really recommend this product.
I would recommend this to a friendBest Buy ever! Lol
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product although pricey. Had already purchased one in Middle East but because of the voltage- needed a US 120 - wish it worked 220 like the vacuum… but now I can travel with my own personal hair dresser!
I would recommend this to a friendHad 4 in a year!!! No power issues on each one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my girlfriend one for Christmas in 2022, she had it and loved it for about 6-7 months until it suddenly didn’t turn on. Luckily had protection on it and got it swapped with a new one, that one died within a month. 3rd replacement lasted 2 months, all with the same no power issue. Honestly i can’t remember if its been 3 or 4 that we’ve had, which is a terrible thing for something so expensive. 3-4 of these within a year is absurd. Buyer beware!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
1/10, save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that if I purchased the warranty, I would get my money back or would be able to exchange it for a new machine. I didn’t get my money back, I was told that I could get a store credit. Just be aware if you decide to purchase the warranty! Additionally, I believe the machine just wasn’t a good fit for my hair type. I have really thick hair and it wasn’t doing a good job getting my roots straight, so I returned it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.