Customer Ratings & Reviews

Let me start by saying that the Dyson Airwrap is an amazing styling tool when it works. My wife was thrilled when she received it as a gift, and the first few uses yielded beautiful results. However, our excitement quickly turned to frustration when the Airwrap suddenly stopped working on the fourth use. We were out of town, but thankfully, Dyson's customer service was friendly and helpful over the phone. The representative walked me through troubleshooting steps, but when that didn't work, he insisted on a video conference to watch me repeat the process. While I understand the need for thoroughness, it felt a bit excessive and inconvenient. The real disappointment came when the representative informed us that we would have to return the defective unit before they would send a replacement. Considering the high price of the Airwrap (nearly $500), I was shocked that they wouldn't expedite the process to ensure customer satisfaction. We were left without a working product for an entire month, which was unacceptable. Thankfully, the replacement unit finally arrived and has been working well so far. However, the initial experience left a sour taste in our mouths. While the Airwrap is undoubtedly a great product when it functions properly, the lack of urgency and customer-centric solutions from Dyson during our time of need was disappointing. Overall, I would recommend the Dyson Airwrap with caution. It's a fantastic styling tool, but be prepared for potential hiccups and a less-than-ideal customer service experience if you encounter any issues.

I love love love the airwrap! I live the leather bag and when you open it OMG the leather shield inside and velvet inside box and all the brim ushers there, seriously I feel o have paid a money for something that really deserves! When it comes to using it wow I tried to straighten my hair and it was so easy and fast, I always had hard time curling my hair with other devices but with Dyson Airwrap I did it in no time and the results were amazing! The thing is I was accepting because the YouTube reviews were not encouraging but I asked friends and they said they liked it so I went ahead and I RECOMMEND IT TO ALL!!!

Love this new dyson set! Its cool how you can switch directions with the twist top isntead of changing the barrel out.

Gift for wife. She has used a few times and loves the results especially that she can do back of head without fear of burns

If you're looking for a salon quality blowout this is the product for you. It hasn't caused any damage to my hair. I love it

Love this dyson set. The other hair styling kits i have used has caused so much hair loss but dyson is really gentle and does not make my hair break as much

I was looking for my wife, the Dyson Air wrap. I looked all over and compared prices, and the best had the lowest price.

Amazing! High quality product! Bought this for my wife and she is so impressed with it. Uses it everyday and eliminates so much time.

Love the product, functionality and packaging. Totally worth the cost

Best hair tool. Does everything I hoped it could and then some! Can't recommend this enough.

Amazon product, my gf most definitely loved it thank you Best Buy for making this purchase possible

I love it best purchase i made. Highly recommend it .

Dyson Airwrap is a game changer for anyone serious about hairstyling.

My family member loved this and said she felt the benefit of not damaging her hair because of the technology that is used.

I've been with it 2 months and I love it!! In 10 minutes I have my hair dry and ready to leave!

Awesome product. Got it for my wife for Christmas. She loves it. Stylish and unique color. Carrying case holds everything.

Works well. Does not get as hot as other devices. This is great for wavy to straight hair.

I love my airwrap, I was torn on buying it for so long because it is so much money, but definitely worth it. It’s so easy to use, my hair never feels damaged anymore, if you’re expecting super curly hair you will be disappointed, but the hot brush helps me untangle quickly, and gets rid of all frizz. The travel pack I got is amazing I do have to travel a lot, so it comes in handy. I’ll definitely be getting my money’s worth from it

Amazing product! Especially for curly hair! The smooth finish makes it worth it!

I purchased it for my mom as a mothers day gift. She loved it so much. My wife and sisters tried it and loved it. I guess I know what to buy next Christmas.