Customer Ratings & Reviews

It is a good tool, don’t love the blow dryer attachment

When seeing other negative reviews I assumed that they stemmed from user error or neglecting the machine. I am leaving this review to assure other buyers that this is not the case. Despite cleaning the filter on a daily basis, I woke up yesterday to the "red light of death" on the Dyson Airwrap. It will not power on for more than two seconds before turning off. This item is a little over two months old. It's unfortunate that I'm out of the return policy period and I am currently working with Dyson on a solution, but I may reach out to my credit card company for additional options because $700 for a device that doesn't last even 3 months is ridiculous. The Airwrap does work great, but I would not expect any type of longevity from this device and expect to be more upset when you are without it for several weeks waiting for a replacement.

Dont know what to get that special person get then this

This is not worth the money. This dryer over heats very easily and shuts off not allowing you to turn it back on. I had to return this and buy another because it never turned on again. The second dryer did the same thing. Dyson said it needs to rest to cool down. I don’t have time in the morning to give it a rest.

I love my new dyson, only regret is rhat I did not get it sooner.

I'm basing my star review and overall rating on my hair and experience. I have a great hair dryer so I really did not need the dryer for that. I was really more interested in the brushes and Air wrap. The air wrap was extraordinarily hot, probably not as hot as a curling iron. It did less than nothing on my hair. The brushes were nice and I think if you had curly hair maybe they would do more but they also did almost nothing for my hair. To put this in reference I do have fine blonde hair that is very straight. But I will take my beach waiver 360 any day over this. I'm very glad that Best Buy has a wonderful return policy and I had no hassles returning it. And I did try it multiple times.

Great product. Daughter and Wife love it! Basically

Its a nice hair dryer. Some of the attachments seem almost like theres too much work invovled. I wouldnt buy it again since its so expensive. Im sure theres more affordable options that are just as effective.

I wanted to love this but the dryer portion was awkward and the curlers just didn’t work well for my frizzy hair. I still had to use a curling iron.

Wife loves it bust came chipped. We are returning it because of that and also hoping the pink one comes back in stock for that is the one she really wanted.

My wife used this product for about 20–25 minutes a day. After roughly three months, she got a small electric shock from the device, and it stopped working afterward. I contacted Dyson, and they asked me to send it in for diagnosis. It’s been six months now. I call once every month, and they keep saying they’ll get back to me within 24–48 hours. Do not buy from them under any circumstances. If you value your safety and your money, stay away from this brand.

I wanted to love this product but.. not the most useful styling tool for curly hair neither for keratin treated hair. My husband gifted me this item a few days ago so that I could spend less time doing my hair, I have a keratin treatment on my mids and ends but my roots are natural curly (no keratin in there). So, I watched videos on how to properly style the hair, and it did styled the mids and ends at first but my roots were still wavy-frizzy, despite my efforts on holding the barrel close to the roots it just couldn’t hold the styling there. I had to iron the roots (as my usual when doing the hair) so that it looked smooth and natural. An hour later my beautiful mermaid waves became flat straight with curve ends. I loved the first look of my hair and the color of this item but couldn’t justify the 1 and a half hours I spent at the bathroom doing the wavy sections to end up with nothing awesome. Now I feel so sad and my face is itchy due to the hot air.

fun to use but has damaged my hair, lightly used and wish i could return

Best Buy is a great place to shop and the prices are good. There is quite a big learning curve with this item, so still not sure about it. Thus the rating (for now). Thanks!!

I wanted to like the Airwrap more than I actually did. The larger barrel doesn’t work very well to hold the curl in. I bought an .8 inch barrel and that works much better.

Not my fave. Not very user friendly and I have better tools that cost 1/5th of the price and work better

The airwrap was ok, but far away of my expectations. The curls doesn’t hold and I had to go back at my old way of doing hurls. Also, the attachment that was supposed to help with freezing hair wasn’t helping my hair look better neither . I spent a long time watching tutorials how to make it work for me since it was a big investment, but I didn’t see any improvement on my hair. For that reason, I decided to return it. The only thing I liked was the design; it feels something luxurious.

I have curly hair and I didn’t like the dyson. I don’t know if I’m doing wrong but whenever I style my hair it doesn’t even last for 12 hours

This review is simply on how the product was received and not the function of the product. I purchased this product for my wife as a Christmas gift and it was delivered without a box and left on our front porch. My wife was the one to take it inside and it has now ruined her big surprise! I wanted to watch her unwrap this item on Christmas morning and see her how happy she was and that has been unfortunately ruined by Best Buy. We order items from Best Buy online and shop in stores fairly often and have never had them ship something without nondescript packaging. This is completely unacceptable, especially during the holidays. We tried to speak with customer service for some form of compensation and they said they couldn’t do anything. This is very poor service recovery and says they really only care about the dollars at the end of the day. Overall, don’t order any kind of surprises/gifts from Best Buy because they might just ruin it.

If you have long hair, then curls won’t come as expected