Customer Ratings & Reviews
- Model:
- 400714-01
- SKU:
- 12865662
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job when it works but less than a few weeks of use and it turns off regularly in use. The filter is cleaned every other use. This thing costs way too much for service like this. Returning
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Christy, this is Kelly with Dyson. It's disappointing to hear that after just a few short weeks of use, you're having issues with your Airwrap shutting off. That's not normal, and we'd certainly be very happy to help troubleshoot and resolve this issue with you. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Good but no good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife but she said it doesnt work good for her straight hair. Unfortunately returned it. Figured expensive and the name would deliver but didnt perform well on her hair
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Dyson airwrap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product,but not the price tag to expensive for what it is
No, I would not recommend this to a friendOkay product for thick hairs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the attachments are amazing, little expensive just for the Brand name
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power is amazing, the smoothness of my hair after, not so good.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
It's okay but I'm returning it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the styling brush but bought it mainly for the curler but it frustrated me that my hair didn't wrap around the barrel and too much air made a mess and I am not a patient person so not dealing with it I'll just buy a curler. For almost $700 with tax it should do more
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Not my cup of tea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not easy to use. Makes my hair frizzy and dries it out
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Michelle, this is Kelly with Dyson. Thank you for taking the time to share your feedback here on the Airwrap. It's not common to hear that your hair is left feeling frizzy or dry during use. If you're finding this to be the case after using the dryer attachment, you may wish to hold the dryer closer to the head, to prevent your hair from blowing all around, which can help to alleviate that problem. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
It’s ok….
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in OCT and it worked great but now it will not stay on. While it did work it was amazing. Worth the money honestly.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed the concern that you were facing an issue with your Dyson Air wrap. We do apologize for the inconvenience and know how frustrating this could be. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Kindest Regards,
Dyson Customer Support
Dysons are overhyped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find it hard to use , I think that hair type plays a huge part in it , I’ve used it 2 times and now it will just be collecting dust
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Ai wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
For the price no
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made with good quality but the fact that you pay this much to have to learn how to use the product is what made me return the items. Also not thick hair friendly…
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello RoxanaP, thank you for sharing your review with us. We appreciate your efforts. We do apologize for the inconvenience and understand how you must be feeling. We would surely work on your valuable feedback and will get a better experience for you. For future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and help you out. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Buyer beware.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regretful purchase. I’ve already sent it out for a warranty replacement and I bought this in February. I am not someone who styles my hair on the daily so this Airwrap was used gently. Such a shame but I have already decided that if the new one stops working I will return for good. I have no use for a $650 paper weight.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Ok product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for what it does. Waves doesn’t stay to long
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your review. We sincerely apologize for any inconvenience you have experienced. Providing an exceptional customer experience is our top priority at Dyson, and we regret that we fell short of your expectations.
We understand your concerns about the product being too expensive for what it does and the waves not lasting long enough. We will surely take this as a suggestion to improve our services in the future.
We would like to investigate this matter further. Please email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter.
Thank you for your understanding and cooperation.
Best regards, Dyson Customer Support
Poor quality- attachments dont connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using previous version of dyson since last few years. It worked just fine but after opening this one, none of the attachmebts really attach to the main rod. Poor quality!
No, I would not recommend this to a friendNot worth 600$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand why people love this wrap....absolutely its not worth this money...i love Dyson.... I had 3 vacuum...hair dryer and iron...I love my stuff...But this wrap its not worth over 600$ this is crazy
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, it was damaging my hair and causing me to actually have hairs that were shorten then the rest I had seen reviews and waited for this color to get it but to be honest it’s just not worth it. It also made my hair more greasy. I have curly wavy hair and wanted to do the blowout but it’s not wroth the hair loss.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our product. Your satisfaction is very important to us, and we regret that we did not meet your expectations. We understand how frustrating it must have been to experience hair damage and increased greasiness, especially after waiting for the color you wanted. We appreciate your honesty and will use your feedback to improve our products. To address your concerns, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Not working tools
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a failed product. 4 of the attachments don’t properly align with the machine and falls off. I had a previous airwrap and it worked fine for many years,then I decided to upgrade it and now lost my money. Neither Best Buy or Dyson agrees to provide working attachments or exchange or return my money back.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the product and the difficulty in getting support. We understand how frustrating this situation must be.
To resolve this issue promptly, please contact us directly at email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We'll make it our priority to ensure you receive the necessary assistance with your product and address any concerns regarding the attachments.
Your satisfaction is important to us, and we're committed to finding a solution for you. We appreciate your patience and look forward to helping you.
when it worked it was great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broke, had it for just a month- maybe 2 and already stopped working. When it worked it was amazing. Planning on giving it another chance, hoping ours was a lemon
No, I would not recommend this to a friendMy Dyson wrap died
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but it quit working within three months Makes me sad it died like a cheap dryer. It was brand new and it’s been my experience to Dyson products work really well and last a long time.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
No Curl Hold
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really did not work for my daughter. She bought it for her wedding but after trying it we returned it. It just did not hold a curl For something this expensive it seemed that it should work a lot better
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret my purchase everyday.worse product ever and completely waste of money
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Brand response from DysonProductExpert
Posted .Hello Najmaal, Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty with your Airwrap and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.