Customer Ratings & Reviews
- Model:
- 400714-01
- SKU:
- 12865662
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Dyson air wrap fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am on my 3rd unit as it keeps shutting off and intermittent turn on - seems to be a product Dyson does not quite make right like their vacuums. This is my last shot to see if it’ll hold up. First one last 6 months,2nd one -3 1/2 weeks. Stay tuned for the 3 rd one……..
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your concern with us. We appreciate your efforts and please accept our humble apologies for the inconvenience caused by this. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
I Didn’t receive the product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered to the wrong address, so I opened a case about it. The outcome is that I have to involve law enforcement to resolve the issue. Now I am facing a $600 loss and have not received the product. I attempted to contact the address where it was delivered, but it does not exist. They provided a picture of the porch area, but the phone number is also nonexistent. I am extremely dissatisfied.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we are so sorry to see from your review that you have not received your order yet. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. Rest assured; we will resolve your issue as soon as possible. We strive to provide the best experience for our customers. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Dyson Customer Support
Don’t buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited that I got my hands on this baby BUT I was SUPER disappointed that my hair looked like I didn’t do anything to it ! It was a Hot mess and for the price I expected more
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nancy, this is Kelly with Dyson. We're sorry to hear you're not having a better experience with your Dyson Airwrap™ styler. We would be very happy to go through some troubleshooting with you to help make sure you're getting the most from your new Dyson. Please contact us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Hard pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, save your money! Does not work, and took 2x as long to do my hair than normal.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Not my best purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what i expected at all. I did my curls several times but they never stay.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to finally be able to buy the Dyson, it was a total disappointment to use it, it took me 3 times more time and effort than it normally would with my brush that was 9 times cheaper and my hair ended up worse than usual. I tried to return it but it is not available to do so. I feel like I wasted my money.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Add warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at Best Buy in 2023, died within 4 mo. Dyson replaced with new one as under warranty. Second one died again after a year. Dyson itself has poor customer service and this is not that greatly made hair drier. Drier itself is fabulous but comes with complications. (Yes I cleaned filter).
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Hope you are doing well!
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we sincerely apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest be assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to skdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
Not what i expected...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave it to my wife. She had it for about a month and it will just shut off and not turn back on. Now i am afraid im going to have to deal with Dyson to get it figured out. Not what i expected when spending over 600 bucks...
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Dyson
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly expensive. I expected better results. I actually returned it. Wasn’t worth the money.
No, I would not recommend this to a friendJunky Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two years. Was always troublesome. Made for a very poor gift.
No, I would not recommend this to a friendWife absolutely loves it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my wife and she tells me everyday hiw much she loves it
I would recommend this to a friendDyson air wrap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the product and had a problem, but I lost the serial number. Bestbuy, the company I bought it from, did not provide any help in finding the serial number or making or changing the product, so I do not find it logical to buy such products from bestbuy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is heavy and bulky. You are better off purchasing and using separate appliances for the look(s) you want. The brush attachments do not grip hair (for smoothing), and the round brush attachment is too small even though my hair is merely shoulder length. I thought this would be a great device for travel, but it takes up as much room and is as heavy or heavier than separate devices that do better stand-alone jobs.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Not for already fried frizzy hair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was waiting for the new airwrap complete. And I am so dissapointed!! I love the packaging and all but the curls didn’t hold my hair looked like Monica’s hair from friends with a lot of frizz!! The curls held for 5 mins and that’s it. Did not like it at all. Maybe it’s not for frizzy hair. Forget about healthy hair this made my hair look more fried than before. I returned it after trying it few times.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Sana,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Airwrap Complete styler. The Airwrap was tested on miles and miles of different hair textures, types and lengths to ensure it's the most versatile styling tool.
With the intelligent heat control and Coanda technology, we do understand there's a learning curve with the Airwrap. This is why we cultivated the Dyson Hair Support page with tons of videos for curl retention and styling guides by hair type. The Airwrap also works great with your favorite styling products.
We hope you continue to consider Dyson products in the future.
Best Wishes,
Miella
Dyson Customer Supportt
Don’t let tiktok fool you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mom has the dyson supersonic and I decided to get the airwrap because it looked very efficient and never imagined that it would damage my hair or cause frizz! Well… I’ve seen all types of tutorials on youtube and nothing helps, I can’t make my hair look good with it and totally regret this purchase. If I could go back in time and return it I would and would just get a supersonic!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the Dyson Airwrap to be such a disappointing hair care product. Most retailers do offer a 30-day return period, if you're unhappy with your purchase. To inquire about a return, you can contact this retailer directly on their website.
Best wishes,
Kelly
Dyson Customer Support
DO NOT PURCHASE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Overheats about every 30 seconds. I clean the filter DAILY before each use and have done all troubleshooting from Dyson. Nothing works. What an absurd waste of money. Better off buying literally anything else.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Air wrap Multi-Styler Complete Long. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it…………………………………………………………………………………………………….
No, I would not recommend this to a friendOverpriced Dyson hair gadget
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and not that functional I can only use one pc of all the gadget
No, I would not recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not curl or blow out my hair good . My hair is thick and I thought it would work .
No, I would not recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work that much for my frizzy hair. Plus, it's way too expensive for no reason.
No, I would not recommend this to a friend