Customer Ratings & Reviews
- Model:
- 400714-01
- SKU:
- 12865662
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super over priced. did not work good. charge not long enough.
No, I would not recommend this to a friendWorst experience ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the wrong product, returned it to Best Buy (the store at Fry Road did not accept the return at the store), and Best Buy ship the same product back to me. Worst experience ever. Best Buy never more again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
It didn’t work for my 2C hair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It left my hair frizzy, maybe there is a learning curve but for $652.00 I couldn’t take the risk. Had to return.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
DO NOT BUY THIS
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY do not waste your money. works fine and then will just decide NOT to work. No way to get your money back and they will only offer to send you a new one. I'd rather just have my money back because apparently this is a trending issue with these! BestBuy was absolutely no help.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Definitely overpriced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely overrated overpriced. For thin hair , your hair wont style then wont hold in place
No, I would not recommend this to a friendDyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to give as a gift. The person i bought it for is enjoying it
I would recommend this to a friendPresent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife as a Christmas present and she loves it.
I would recommend this to a friendUnit powers off on its own during use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife was happy to receive it but when she uses the brush her hair with hot air the unit powers off on its own. It had happened back to back times. For something this expensive things like this should not happen.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Airwrap. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is overpriced and not easy to use. It was a birthday gift for my daughter who is very disappointing with it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Bruce, this is Kelly with Dyson. We're sorry to hear that your daughter is having a disappointing experience thus far with the Airwrap. There can be a learning curve, when using this device for the first time. We have brand experts who are always on standby, and happy to provide any guidance. We also have hairstyling guide videos on the Dyson website and our YouTube channel as well. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to buy this for my wife but she hated it. It was a nightmare during the shipping process (I received it 2 weeks after the ETA). When I finally gave it to my wife she was so happy until she tried it. Her hair is very frizzy and long so when she tried it out it her curls were very frizzy and they only last like one hour. Needless to say it was not worth the money nor the stress of the shipping. She will be returning it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Fernando, this is Kelly with Dyson. We're so sorry to hear that your wife was disappointed with the Dyson Airwrap™ styler. We understand that your intention is to return the item to the retailer for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Christmas presented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for daughter for Christmas. She really loves it!
I would recommend this to a friendDyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have very long hair and the attachment on this are to small and do not grab my hair well
No, I would not recommend this to a friendA
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product works very well girflriend was happy
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its complicated! One really has to be a pro to use it only then its worth investing 599$ or else its a waste...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap styler. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance for the best results. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
For my wife
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like or dislike anything. It was for my wife. I hope she likes it but I think its too much money for what u get.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for your review. We value feedback that we receive from our owners. If your wife has any questions or concerns on her Airwrap, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not worth for that price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only that i can use is the rollers. My hair get rough after very use. Not worth for that price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expe
Not worrh the hype
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was very subpar i returned it. It left my hair frizzy and not smooth. Def a learning curve, but this is too much of a hassle. Next!
No, I would not recommend this to a friendNot what I thought it would be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless I just don’t know how to use it but it’s nothing special for the price
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. There definitely is a learning curve to using and getting the most out of your Dyson Airwrap. We do have some great hair-styling guide videos on our website you might find useful here: https://www.dyson.com/hair-care/hair-styling-guides. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Recommend buying ir directly from Dyson
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, the Dyson I bought from best buy, stopped working within 1-2 months. For a product you spend so much it was very disappointing. I contacted Dyson and they easily replaced it with a new one without any extra charge.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Died in less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife for Christmas and its completely dead, wont even power on within a few weeks, sad for a 600 dollar product to die so quickly.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed the concern that you were facing an issue with your Dyson Air wrap. We do apologize for the inconvenience and know how frustrating this could be. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Kindest Regards,
Dyson Customer Support