Customer Ratings & Reviews
- Model:
- 400714-01
- SKU:
- 12865662
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Incorrect product description
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does NOT come with the large round brush attachement as shown in photos. I even read through the asked questions and dyson reassured it comes with the large attachement.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Hope you are doing well!
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
AirWrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a dream! Everybody is super Jelly of this present!
I would recommend this to a friendHappy wife
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it. She uses it all the time. Best purchase ever
I would recommend this to a friendDyson air wrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is exactly as described and I would recommend it to anyone! I absolutely love it!!
I would recommend this to a friendWorth investing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth investment love it would definitely recommend
I would recommend this to a friendBest one ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I was looking for a long time a tool like this one to have my hair fabulous.
I would recommend this to a friendAwesome gift!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice! My lady is very satisfied with the gift :)
I would recommend this to a friendBest birthday present ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it says it's the best present ever
I would recommend this to a friendDyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the item on item and love it. Use it all the time.
I would recommend this to a friendShe loves the Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fiancé loves it even though it doesn’t work overseas.
I would recommend this to a friendIts mine now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic hair tool invention. I Iike it alot. It's great.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.I enjoy how quickly it dries my hair.
I would recommend this to a friendThe best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a few times to get the hang of it but it’s so worth it.
I would recommend this to a friendDYSON IS A TERRIBLE COMPANY! NOT HONORING WARRANTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for a month then died. I cleaned the filter and did everything that was recommended but it still wouldn't come back on. So I did a warranty claim, they received my item January 25th. According to their own warranty information a new was is supposed to be shipped out within 14 business days. I called every week leading up that and was just told to wait. So on the 14th business day I called and asked if it was going to be shipped out today, only for the guy to figure out that the warranty claim wasn't processed correctly. So from then he said he'd have to fill out a form to fix it and it should be shipped out within 2 business days. It's now business day 17 and the current customer service rep I just spoke to said it actually won't be shipped out for another 5 to 7 business days. Which would bring the total amount of business days they've taken to 22-24, and that's IF it actually shipped out. It's been a NIGHTMARE dealing with this, the first few reps I called within that first 14 business day period should've caught that the warranty wasn't process correctly. And the only thing this company has offered my for my trouble has been a 20% discount on my next order! WHO WOULD BUY FROM THIS COMPANY AGAIN AFTER THIS?! Meanwhile I'm still making payments on this product that was over $500 that I bought in October, haven't been able to use since the beginning of November and it's now FEBRUARY! Absolute NIGHTMARE! SHOULD HAVE GOTTEN THE SHARK!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson warranty. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Stolen goods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased fraudulently with my credit card. If you track down the "person" that is using said item please tell them that I'm hoping they never get their hair the way they want it and may the smell of burnt hair follow them permanently.
No, I would not recommend this to a friendDecent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t save you any more time if you’re looking for a more efficient way to style your hair. The curlers don’t hold curls for more than 10 minutes- even after watching many YouTube videos. The only reason I’m not returning it is because the Revlon brush really damaged my hair. Could probably work better if my hair wasn’t super thick and wavy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're really sad to hear that you've been so unhappy with your Dyson Airwrap™ mlti-styler. We understand how disappointing this must be. We'd like to learn more about your experience. Please email us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Does not work as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with this. This was a christmas gift for my fiancé and out of the box the bluetooth does not work. According to dyson the bluetooth had been disabled and after following the troubleshooting it still would not turn on. For $600 brand new something like this is expected to work out of the box and it falls short. The product can not be added to the app for registration or to use the features of the app like the instruction video. This is unacceptable by dyson and this product does not work as intended. I would not buy this and I would go with a Shark instead. This product was supposed to be reliable, easy to use, work as intended but unfortunately it is a bust. Dyson needs to figure this out and have a severe reduction in price for such a faulty product.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Airwrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first. Now it just shuts off after 30 seconds
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry that you are having an issue with Airwrap™ hairstyler. If it is shutting off, this could be due to there being a blockage of air. The machine is designed to shut off automatically when there is a blockage to protect the motor from overheating. Here is a video showing how to maintain the filter mesh and cage: http://ms.spr.ly/6175eQ9aV
If that doesn't resolve the issue, please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Had 4 in a year!!! No power issues on each one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my girlfriend one for Christmas in 2022, she had it and loved it for about 6-7 months until it suddenly didn’t turn on. Luckily had protection on it and got it swapped with a new one, that one died within a month. 3rd replacement lasted 2 months, all with the same no power issue. Honestly i can’t remember if its been 3 or 4 that we’ve had, which is a terrible thing for something so expensive. 3-4 of these within a year is absurd. Buyer beware!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
1/10, save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that if I purchased the warranty, I would get my money back or would be able to exchange it for a new machine. I didn’t get my money back, I was told that I could get a store credit. Just be aware if you decide to purchase the warranty! Additionally, I believe the machine just wasn’t a good fit for my hair type. I have really thick hair and it wasn’t doing a good job getting my roots straight, so I returned it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.