Customer Ratings & Reviews
- Model:
- 581827-01
- SKU:
- 6587810
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Airwrap Multi-Styler Complete Long for its excellent hair styling capabilities, ease of use, and high-quality design. Many appreciate the multiple attachments and the aesthetically pleasing color options. While some users noted the device's tendency to overheat, the overall feedback highlights its effectiveness in creating various hairstyles without causing significant heat damage. The product is frequently described as making styling easier and resulting in salon-quality results at home.
This summary was generated by AI based on customer reviews.
Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with the shipping, I mean for the $700 that I paid and the package is not protected, but only in the Dyson box, which was all knocked on the edges of the package, shipping below zero, I am not satisfied with the shipping
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for bringing this issue with your order to our attention. We really appreciate your time and effort and are extremely sorry for the inconvenience that you had to face with the shipping order of Dyson - Cool Tower Fan AM07. Please feel free to contact our Customer Support Channels regarding your concern, we would appreciate the opportunity to assist you. We would also like to understand more so that we can learn ways to improve our future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Manpreet K, Dyson Customer Service
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it for the price, I ended up returning it because I didn't like it at all.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback regarding the Dyson Airwrap Multi-Styler Complete Long. We are sorry to hear that the product did not meet your expectations and that you felt it was not worth the price. We understand that our products may not be the perfect fit for everyone, and we appreciate your honesty. Your feedback is valuable to us as we strive to improve our offerings and ensure they meet the needs of our customers. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
A Cautionary Tale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with Dyson's customer service and warranty has been nothing short of abysmal. My special edition Airwrap died within 9 months – it simply wouldn't turn on, the white light blinked, it made a noise, and that was it. Despite cleaning and maintaining the filter, the same issue plagued both my original purchase AND the replacement unit they sent! Dyson's customer service was dismissive, unhelpful, and difficult to communicate with. To add insult to injury, they sent the replacement to an old address! Their resolution? Offer me a refurbished unit. While unacceptable, I accepted it out of sheer exhaustion from fighting with them. This whole ordeal highlights the stark difference between Dyson and other brands. Shark, for instance, offers superior warranties and customer service. I've had no issues with their vacuums or their hair styler (which I switched to after this Dyson debacle). Buyer beware: Dyson's premium price tag doesn't translate to premium quality or customer support. Consider alternatives like Shark, which offer better value and peace of mind.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Airwrap Multi-Styler. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
- Cons mentioned:Heat
Overheats Easily And Won’t Turn On Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth the money. This dryer over heats very easily and shuts off not allowing you to turn it back on. I had to return this and buy another because it never turned on again. The second dryer did the same thing. Dyson said it needs to rest to cool down. I don’t have time in the morning to give it a rest.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Kevin, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Airwrap. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Not for a natural curly hair girl
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this product but.. not the most useful styling tool for curly hair neither for keratin treated hair. My husband gifted me this item a few days ago so that I could spend less time doing my hair, I have a keratin treatment on my mids and ends but my roots are natural curly (no keratin in there). So, I watched videos on how to properly style the hair, and it did styled the mids and ends at first but my roots were still wavy-frizzy, despite my efforts on holding the barrel close to the roots it just couldn’t hold the styling there. I had to iron the roots (as my usual when doing the hair) so that it looked smooth and natural. An hour later my beautiful mermaid waves became flat straight with curve ends. I loved the first look of my hair and the color of this item but couldn’t justify the 1 and a half hours I spent at the bathroom doing the wavy sections to end up with nothing awesome. Now I feel so sad and my face is itchy due to the hot air.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding multiple issues with your Dyson Airwrap Multi- Styler. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Ruining Your Holidays
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is simply on how the product was received and not the function of the product. I purchased this product for my wife as a Christmas gift and it was delivered without a box and left on our front porch. My wife was the one to take it inside and it has now ruined her big surprise! I wanted to watch her unwrap this item on Christmas morning and see her how happy she was and that has been unfortunately ruined by Best Buy. We order items from Best Buy online and shop in stores fairly often and have never had them ship something without nondescript packaging. This is completely unacceptable, especially during the holidays. We tried to speak with customer service for some form of compensation and they said they couldn’t do anything. This is very poor service recovery and says they really only care about the dollars at the end of the day. Overall, don’t order any kind of surprises/gifts from Best Buy because they might just ruin it.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap order. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Poor quality- attachments dont connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using previous version of dyson since last few years. It worked just fine but after opening this one, none of the attachmebts really attach to the main rod. Poor quality!
No, I would not recommend this to a friendNo Curl Hold
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really did not work for my daughter. She bought it for her wedding but after trying it we returned it. It just did not hold a curl For something this expensive it seemed that it should work a lot better
No, I would not recommend this to a friendNot working tools
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a failed product. 4 of the attachments don’t properly align with the machine and falls off. I had a previous airwrap and it worked fine for many years,then I decided to upgrade it and now lost my money. Neither Best Buy or Dyson agrees to provide working attachments or exchange or return my money back.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the product and the difficulty in getting support. We understand how frustrating this situation must be.
To resolve this issue promptly, please contact us directly at email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We'll make it our priority to ensure you receive the necessary assistance with your product and address any concerns regarding the attachments.
Your satisfaction is important to us, and we're committed to finding a solution for you. We appreciate your patience and look forward to helping you.
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, it was damaging my hair and causing me to actually have hairs that were shorten then the rest I had seen reviews and waited for this color to get it but to be honest it’s just not worth it. It also made my hair more greasy. I have curly wavy hair and wanted to do the blowout but it’s not wroth the hair loss.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our product. Your satisfaction is very important to us, and we regret that we did not meet your expectations. We understand how frustrating it must have been to experience hair damage and increased greasiness, especially after waiting for the color you wanted. We appreciate your honesty and will use your feedback to improve our products. To address your concerns, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Worst experience ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the wrong product, returned it to Best Buy (the store at Fry Road did not accept the return at the store), and Best Buy ship the same product back to me. Worst experience ever. Best Buy never more again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Not worrh the hype
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was very subpar i returned it. It left my hair frizzy and not smooth. Def a learning curve, but this is too much of a hassle. Next!
No, I would not recommend this to a friendDied in less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife for Christmas and its completely dead, wont even power on within a few weeks, sad for a 600 dollar product to die so quickly.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed the concern that you were facing an issue with your Dyson Air wrap. We do apologize for the inconvenience and know how frustrating this could be. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Kindest Regards,
Dyson Customer Support
Don’t waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t receive it or the refund. Don’t waste your time
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap Multi- Styler Complete Long. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad bad bad bad bad bad bad bad bad ………………………………..
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Do not buy dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Dyson product. They are very expensive and Dyson does not stand behind them when they fail. They will act like they care cause you to spend lots of time on the phone and mailing the product in to them only for them to do nothing but call regularly and ask what the status is.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap Multi- Styler Long. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.