Customer Ratings & Reviews
- Model:
- 372287-01
- SKU:
- 6452157
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Airwrap Multi-Styler's ease of use, styling capabilities, and time-saving drying features, with many praising the multiple attachments. However, customers are negative about the high price point, and some express concerns regarding curl hold and the product's longevity. Several users found the device to be heavy. While some users found the styling process easy, others found it challenging.
This summary was generated by AI based on customer reviews.
Not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this set, but sadly didn’t work with my hair. I have fine straight hair and right after styling it looked great, but fell flat shortly after no matter how much product I used. Sadly will be returning, but highly recommend for those whose hair this does work for
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're so sorry to hear that you didn't have a better experience thus far with the Airwrap Complete. The Dyson Airwrap™ Complete Styler was designed for those who want the versatility of a styler to create curls and waves, or a smooth finish. Dyson Airwrap™ wraps entirely through the use of airflow and the naturally occurring phenomenon of the Coanda effect. Air, when propelled at the right speed and pressure, naturally follows an adjacent surface, entraining surrounding air. The Dyson Airwrap™ styler creates a spinning vortex of air around the barrel that attracts, wraps and curls hair. The combination of damp hair, airflow and not applying extreme heat to hair during the drying process helps to lock in your style, whether you're looking for a straight finish, waves or curls.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 Dyson hair products for both my granddaughters. One had the information about the product along with pamphlet showing all the attachments etc, the other one came with nothing other than the product. Very disappointed and embarrassed.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear of your recent experience. We'd be glad to provide any needed assistance with your new Dyson Airwrap. Please feel free to get in touch with us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Refund please
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with material and missing parts kind requesting refund please
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing your response with us. We have reviewed your concern regarding having missing parts concern with your Dyson Airwrap multi-styler Complete Long. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
It sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item broke on me and I tried contacting but no results. I’m a long term costumer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, This is Amanda from Dyson. Our Dyson experts are available to assist in ensuring your Dyson Airwrap is working as intended. Please send an email to questions.us@dyson.com with your serial number and we'd be happy to help! Best Wishes, Amanda Dyson Customer Support
Dud of a gift!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked two times then never again. Dud of a gift, unhappy wife.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Thank you for your feedback on the Dyson Airwrap. We appreciate you taking the time to share with us.
We are sorry to hear your product stopped working. We always try to provide a prompt resolution to your needs. It seems like your product should still be under warranty so please reach out to our warranty department at askdysonUS@dyson.com. We look forward to helping you resolve this issue as quickly as possible.
Best wishes,
Amanda
Dyson Customer Support
Doesn't work for curly hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to purchase this item but It doesn't work with curly hair at all
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap multi-styler. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance as this styler is designed for many hair types.
Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Curl hold
Fine Curly Hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for me. I have fine curly hair (not difficult to dry straight) and it took me twice the time it normally takes to dry and when I finished it was puffy and frizzy. I also curled my hair using the Dyson Airwrap Complete and it didn’t last and the hair just got frizzy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Maria, this is Kelly with Dyson. We're sorry to hear that in your use, you found that the Dyson Airwrap™ Complete Styler left your hair frizzy. The Dyson Airwrap™ Complete Styler was designed for those who want the versatility of a styler to create curls and waves, or a smooth finish. Dyson Airwrap™ wraps entirely through the use of airflow and the naturally occurring phenomenon of the Coanda effect. Air, when propelled at the right speed and pressure, naturally follows an adjacent surface, entraining surrounding air. The Dyson Airwrap™ styler creates a spinning vortex of air around the barrel that attracts, wraps and curls hair. The combination of damp hair, airflow and not applying extreme heat to hair during the drying process helps to lock in your style, whether you're looking for a straight finish, waves or curls.
The firm smoothing brush tool creates a straighter style with less frizz and flyaways, and the soft smoothing brush creates a smooth, blow-dry finish. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Team: 10 people working at the store… just 1 knows how to do returns…a long line as results and 1:30 hour lost… Dyson it’s doesn’t work
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We regret hearing of your experience. You're encouraged to reach out to the retailer to inform them of the issue.
We're also happy to provide support to you, if needed. Feel free to reach us at askdysonus@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support