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Customer reviews

Rating 4.4 out of 5 stars with 460 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 460 reviews
  • Rated 1 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Dyson’s. This vacuum, while it has great suction, it is a pain to use. It’s loud. I just overall hate it. If my husband hadn’t thrown away the box, I would return it.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello,
      thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support. dysonglobal

  • Rated 4 out of 5 stars

    Great suction

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality vacuum at a fair price, purchased on black friday for half off.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Great vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great good cleaning easily used would purchase again

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Dyson vacuum cleaner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very best home vacuum cleaner available. Easy to maneuver. Technology is very advanced. It picks up significantly more than any other vacuum cleaner on all floor types.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Dyson products from BB ! Good sale price n have purchased several in the past !

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Veteran
      , thank you for providing your great feedback! We are delighted to hear that your Dyson - Ball Allergy Plus Upright Vacuum is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Dyson is the Best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best vacuum cleaners I have ever used. If you have allergies or pets, I highly recommend this product.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Terrie, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    dyson is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a dyson before and was very satisfied with the dyson vaccum that is why I purchased another one and very happy with this new one as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As good as every other Dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Dyson, it is as good as every Dyson, it replaced our old Dyson and we couldn’t believe how much dirt it removed,

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Simon, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! dysonglobal

  • Rated 2 out of 5 stars

    Dyson Ball Allergy Plus Upright Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it most worked well on standard room carpet and hard floors, this vacuum doesn't work on short haired rugs. The suction is too much and doesn't allow the brush to move. The lack of an adjustable brush height severely hampers this vacuum.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new vacuum, our second one. previous one broke, but this cleans better than most, so we purchased a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer care. Low wait time. Staff was personable. Worked efficiently to get the job done in a timely manner.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi Sarah, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT. I much prefer the plug in vacuum compared to the wireless ones.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Ashley, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Christmas Gify

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got me a new Dyson for Christmas. Haven’t used it yet but can’t wait. I love Dyson products!

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Rina, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 1 out of 5 stars

    Handlebar doesn’t stay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a heavy vacuum, not suitable for seniors. The handle often doesn’t stay upright when finishing the vacuum and setting handle up, it constantly falls not back on first try

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum and fairly easy to put together. Most expensive vacuum i have ever used. Well worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is so heavy. I tried to use. Best Buy only gives you and short return period. I contacted Dyson and their customer service was awful. I do not recommend buying from Best Buy or Dyson now even though I have been a long time customer of Best Buy and Dyson.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that the Dyson Ball Allergy Plus Upright Vacuum has felt too heavy for comfortable use, and that your experience with both the return process and customer service has been disappointing. We completely understand how frustrating this must be, especially given your long-standing loyalty to both Dyson and Best Buy. Please be assured that your concerns are important to us. We would like to help address the difficulties you have encountered and explore possible solutions. We kindly request that you contact us through Dyson live chat or Dyson phone support, where our team will be ready to assist you and guide you through the necessary steps. We sincerely appreciate your feedback and thank you for choosing Dyson. We are committed to ensuring that you receive the support you need. Best wishes, Dyson Customer Support dysonglobal

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I would recommend it for anyone who has pets!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, a little bigger than my previous dyson ball but this thing picks up everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum i ever used no cap, got it for $375 on sale. Wouldnt pay $600 for it but still a good vaccum

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Allergy Plus Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonUS@dyson.com. Dyson wishes you great health and Joy! dysonglobal

  • Rated 5 out of 5 stars

    Dyson Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Dyson vacuum and they are so well built we will never own another brand.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Golf, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal