Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 11903887
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
to a friend
Dyson disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2 problems now with this vaccuum cleaner. First problem head would not stay on vacuum cleaner when vacuumed. Now wand stick would not go into slot. Is going in at a 45 deg. angle. Would not fit properly at top. Had to get a new pc. from Dyson.Actually FaceTimed Dyson showing the issue. Hopefully this will work but I am disappointed with Dyson quality.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback. We're truly sorry that you've experienced multiple issues with your vacuum cleaner. We regret any inconvenience this has caused, especially after you took the time to show us the issue via FaceTime.
At Dyson, we are committed to providing our customers with the best possible experience, and your insights are invaluable to us. We understand your disappointment and want you to know that your concerns have been escalated to our quality team as we continuously work to improve our products.
If you’d be open to discussing your experience further or need additional assistance, please feel free to reach out to us at askdysonUS@dyson.com with "Dyson Quality Concern" in the subject line. We are here to help and hope to restore your confidence in Dyson.
5 Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. The only negative thing that can be associated with this vacuum is that it’s a bit heavy for my wife to carry up the steps.
I would recommend this to a friendVacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hair gets tangled on the role so that makes it easy
I would recommend this to a friendDyson Animal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Dyson! It is great at picking up dirt, fuzz, and even hair. Very satisfying to use.
I would recommend this to a friendGreat for pet households
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cleaner for high allergy households. Picked up pet hair better than any previous vacuum we have owned.
I would recommend this to a friendJake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old sweeper gave up the ghost and now I have a new sweeper,picks up everything and great buy at Best Buy.
I would recommend this to a friendGreat vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a vacuum that really works and I don't have to worry about dog hair getting stuck in the rollers.
I would recommend this to a friendVacuum
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Vacuum EVER!!! I never give reviews but this is a must for every household.
I would recommend this to a friendDyson Ball Animal 3 Upright Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally have a vacuum that works well. This makes cleaning easier.
I would recommend this to a friendDyson is the best!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t say enough about this vacuum cleaner it’s awesome!
I would recommend this to a friendSweeper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, well built, good price from Best Buy
I would recommend this to a friendHair no more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The human hair does not get wrapped around the roller! It goes into the tank. Best feature.
I would recommend this to a friendBest vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this I have never had a vacuum that actually works and gets all dog hair and this one did
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my first Dyson so much that when my mom needed something new we got her one. She loves it and it’s lightweight enough for her to use.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the vacuum i needed for my dog that sheds twice a year for six months at a time.
I would recommend this to a friendWorth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing I really questioned spending this much on the vaccum. Believe the hype 100% worth it.
I would recommend this to a friendNee vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for what we need. We teceexcellent srrvice from Best Buy.
I would recommend this to a friendBest Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best vacuums I have had. I believe it’s much stronger than Shark made vacuums. I am enjoying it. Thanks
I would recommend this to a friendGreat machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the extra price was worth it, but I returned it and got a Shark at Sam’s Club instead.
No, I would not recommend this to a friendDYSON - Beware, DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please beware STAY AWAY from this Dyson vacuum cleaner. I purchased this on 01/13/2025 and it scratched (deep) my expensive hardwood floor with the first use and tore the kitchen floor mat. I contacted Dyson support and they are hard to deal with. Sent all the pictures and explained how much damage this vacuum cleaner has done. No help was offered. The vacuum cleaner is returned to the Bestbuy store. Please don't waste your money and time in dealing with the issues. It's not worth it. It's like Dyson is cheating innocent citizens by selling their sub-par quality vacuum cleaner and getting the floors damaged. BEWARE of this trap.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.