Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 11903887
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
to a friend
And then ask for a exchange and they only didn’t r
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the vacuum for two days before it fell apart
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
very low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used a vacume that frustrates me as much as this one did. Already returned this cheap, worthless vacumme. This Dyson is nothing like the one I owned for almost 20 years. Everything about this vacume is bad. Dyson quality has gone straight into the gutter. There is nothing good to say about this machine.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you found the Ball Animal 3 to be so frustrating in your use. If you feel that your Dyson might be malfunctioning, we do offer a five-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no issues………………………………………………………………………………………………………….
I would recommend this to a friendWorst vacuum ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst vacuum cleaner I have ever owned. The vacuum hose is hard to use. It gets stopped up every time we use it. (No dogs in the house.) It is junk.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're so sorry to hear of the disappointing experience you're having thus far in your Ball Animal 3 upright. We would be very happy to assist you with any issues you're having. Please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not worth price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week and gets very hot hose don't work
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for bringing this to our attention. We apologize for the inconvenience caused as you are facing an issue with the hose of the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Rest assured, we are committed to assisting you. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Worst vacuum ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum ever not user friendly at all, Hose feature looks good in picture but in person unmanageable. Keeps collapsing on its self. Wouldn't recommend ever.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Not for families with small children
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke and I had to return it 1 month after purchase.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello JakoyaB, we sincerely apologize for the inconvenience you have experienced with your Dyson Ball Animal 3 Upright Vacuum as it broke, and you have to return it so soon. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Auntie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this vacuum. Its hard to push and isnt easy to use the hose. I should have returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't stand up after a week took it back got the shark and its 100 % better
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's disappointing to hear that after just one week of use, your Ball Animal 3 stopped locking into the upright position. This can either be caused by a blockage in the internal hose, which would prevent the unit from locking, or an issue with the stabilizer. Either way, we're sorry this was your experience. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
High priced junk!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson engineering has gone down hill. Now high priced junk!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Broken in Sealed Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package was sealed, but when opened contents were broken making unit unusable.
No, I would not recommend this to a friendToo heavy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like that’s it’s not cordless. Cordless is much better
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to assemble. Does not turn easily. Disappointed.
No, I would not recommend this to a friendUniseable vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Way to heavy to use and the ball prevents you from getting underneath objects. I returned the product because it was unusable for my wife
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Marty, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Great purchase, quality parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson has been great for our 4000 square foot house. We have a big 120 pound dog and this helps get all the hair and dust that he tracks in. I will empty the bin a few times just during one vacuum session as it cleans do deep. It’s also very easy to clean and maintain which justifies the higher price compared to others.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Mike, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Animal 3 Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hated spending the money but it was actually well worth it - especially with pets. The suction is good. The length of the cord is great. I know other reviews complain about not being able to maneuver very well but I haven't had any issues with that. It seems to move perfectly fine on all my area rugs and carpets. My only personal complaint is I miss the automatic cord winding feed that my other vacuum had. That's it. The directions did not have any info on where the attachments attached to but I googled it and found it quick enough. Overall, so far, it was well worth the money and I feel it will last a long while.
I would recommend this to a friendGame changer!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this about 2 months ago and I absolutely love it. I had a Bissell before and it did fine on normal messes, but I have a border collie. There are precious little hairs EVERYWHERE no matter how much I vacuum. The Dyson Ball Animal has changed the game! It catches dog hair, dirt, and grime that I didn’t even know was there! My rugs and floors have never been cleaner. I absolutely recommend this vacuum for anyone with pets (or who just want a clean feeling and looking home) because it does the trick! It’s so easy to handle and the cord is so long. I absolutely recommend.
I would recommend this to a friendGreat Vac!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to leave a review for the Animal 2, but that’s not here anymore. I assume the 3 improves on the 2. That said, after 5-years with the 2 I have to say it’s a BEAST. I make that statement with the admission I haven’t (until recently) taken good care of it! I dumped it, cleaned the roller…, but I didn’t GET UP IN THERE and clean ALL the tubes and hoses on the regular. I’m JUST changing the filters. I have two dogs and it was STILL picking up tons of hair. After good cleaning it’s CRAZY good. I can’t imagine a better machine out there without going commercial.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello John, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Animal 3 Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Dyson still makes the best vacuum for pet owners
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson products seem to always be ones made to delight. I really enjoyed this vacuum which is an upgrade for my family over a Dyson - Cinetic Big Ball Animal Bagless Upright Vacuum - Iron/Purple that purchased from Best Buy 6 years ago. 6 years later and Dyson's vacuums are still amazing, this one has strong suction that you expect from the name and is somewhat smaller and more compact that the predecessor. I think it runs quieter too although I have not used the deicbel app to compare quantitatively. The smaller size means that there are spots in the corners and around furniture that are now easier to vacuum than before but the head itself sits taller, tall enough that I can no longer vacuum underneath the chairs and couches. The reason for the change in headsize is actually the main draw of this vacuum -- the head has been completely redesigned so as to prevent the bunching of pet hair within the bristles. As we have a dog and two cats sharing the house with us, this has been a pain point in the past. Even our dysons need to be taken apart and cleaned of fur at least every 6 weeks so that they continue to run smooth. The early results from a weekend of vaccuming are very promising: the bristles are still out-of-the-box new despite several passes over our house that had gone embarrasingly long between vacuums prior delivery of a new machine. I'm hopeful that this is another part of cleaning that Dyson has made slightly easier.
I would recommend this to a friendNice if you like really heavy vacuums
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give 5 stars. But, it really heavy and hard to maneuver!
I would recommend this to a friend