Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 12023397
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good. Installing was simple and very easy
I would recommend this to a friendWaste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing is the suction power on carpeted areas. The maneuverability is terrible. Forget using the attachments because it’s extremely difficult to maneuver the wand unless you’re targeting one spot. Once you start moving the entire base falls over. It’s not easy to even move around when it’s not on. I have no idea how this is even still on the market. Complete waste of money. Highly disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Not disability friendly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hoses are to hard to extend especially with people with dissabilities like myself ..
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Dyson Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and efficient. Cleans thoroughly and fast.
I would recommend this to a friendLove It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! It is light weight and very powerful.
I would recommend this to a friendGreat suction power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson vacuum cleaner has delivered what it promised. We are very please with the suction power and the overall handling of using it. I only wish I had purchased this years ago.
I would recommend this to a friendGreat Dyson Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson works great! I have been very impressed with how easy it is to maneuver and how well it gets up the dirt. I have two cats and it’s amazing how much for it collects.
I would recommend this to a friendNot as good as original Animal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-Not nearly as good as my original Animal that is about 9 years old. -The lever to open the bottom canister sticks and misses the red arm to disengage the bottom of the canister. -Am ready to take back to BestBuy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson - Ball Animal 3 Upright Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Greatest vacuum ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so impressed with a vacuum. The suction power is amazing! I have 3 dogs and 2 cats but you wont find their hair anywhere. I will forever own a Dyson!
I would recommend this to a friendThe worse Dyson I ever had.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so heavy and hard to maneuver. After a few months it’s started having problems and burned out the motor.
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this for a year, I am definitely not happy and would not buy it again. It is too heavy, too cumbersome, and not at all easy to maneuver. It does not go under beds. The accordion plastic storage wand is very difficult to pull out and use because it aggressively self-retracts making it difficult to even use.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your concern with us. We appreciate your efforts and please accept our humble apologies for the inconvenience caused by this. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Too heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and I feel like it works better for carpet
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sofia, this is Kelly with Dyson. We're sorry to hear that you've found the Ball Animal 3 vacuum to be too heavy. This machine is just over 17 pounds, so it's on par with the weights of our other upright vacuums. It was designed for use on both carpets and bare flooring. When you do clean bare floors, you can disengage the brush bar by pressing the brush bar power button, located next to the power button on your machine. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Don’t buy—broke within 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash and broke within 3 months. I would not purchase again or recommend to anyone.
No, I would not recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid vacuum! Poweful suction and really really picks up the dirt and pet hairs that are buried deep in carpets and rugs.
I would recommend this to a friendYou’re buying the name, not the quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but I wouldn’t have spent this amount of money had I known it was fragile and sometimes difficult to use certain functions like the suction hose.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
The beast of vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop wasting your money buy this Dyson its a beast in cleaning. I have 2 dogs and cat it deep cleans every.
I would recommend this to a friendUnable to push machine over my carpet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have deep carpet and even using the setting for plush carpets I was unable to push this machine. Called support, they said to take the roller off, imo that is not a viable solution. Should be much easier to push. On the end it does have great suction and picks up deep down dirt
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3 vacuum cleaner. If there is too much suction for your specific carpet, it will result in the vacuum being hard to push. In this case, we do advise turning off the brush bar when using on your carpet. If the issue continues, we would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Vacuum. Sucks great. I love how awesome this vacuum is. Great with kids and pets. Gets all the dirt.
I would recommend this to a friendLasted 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suctions while it last. For it being so expensive youd think the quality would be better as it no longer turns on after 2 months of use. Not too sure why but hopefully I am able to make progress with a manufacturing warranty.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
Wouldn’t recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hand is a flimsy plastic and you feel like you’ll break it if you turn it too hard. If you have to use the wand, it doesn’t work well in tight places. Very poor quality for the price.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdyson@dysoncanada.ca and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support